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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35548 Views
  • 15 replies
  • 36 likes
  • 35548 Views
  • 15 replies
  • 36 likes

Behind the Lyrics changed for no reason. UI changed for no reason.

PlanPremiumCountryUnited KingdomDeviceiPod Touch 6th Generation.Operating SystemiOS 12.My Question or IssueSpotify has been changing the app experience for the last year without any knowledge or consent. First, in November, the app experience went fr...

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  • Roadie
  •   Plan Premium Country United Kingdom Device iPod Touch 6th Generation. Operating System iOS 12. My Question or Issue Spotify has been changing the app experience for the last year wit...
  • 1305 Views
  • 0 replies
  • 3 likes
  • Behind the lyrics
    Help
    Spotify
    support
  • 1305 Views
  • 0 replies
  • 3 likes

Superuser Contribution Bad Bluetooth sound quality iOS 12

PlanPremium DeviceiPhone Xs Max Operating SystemiOS 12 My Question or IssueReceived my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth the quality is really bad, I guess it is a IOS12 issue.It sounds like the music is very ...

  • Regular
  • Plan Premium   Device iPhone Xs Max   Operating System iOS 12   My Question or Issue Received my Xs Max today and when I use Spotify to playback in my BMW i3 via bluetooth th...
  • Ashhong1
  • Regular
  • 28192 Views
  • 91 replies
  • 6 likes
  • 28192 Views
  • 91 replies
  • 6 likes

[iOS][Music] IOS12 bluetooth volume in-app

In IOS12 when using Jabra Evolve65 BT-headset, the Spotify app does not let control the dedicated headset volume but will control the phone volume. This means that the volume must be set low when using the headset and in fact the volume at the lowest...

  • Newbie
  • In IOS12 when using Jabra Evolve65 BT-headset, the Spotify app does not let control the dedicated headset volume but will control the phone volume. This means that the volume must be set low when usi...
  • Loxer
  • Community Legend
  • 911 Views
  • 1 replies
  • 0 likes
  • iOS
    music
  • 911 Views
  • 1 replies
  • 0 likes

Blocking artists

PlanPremiumCountryUnited KingdomDeviceiPhone XOperating SystemiOS 12.1.4 My Question or IssueWhy is there not a ‘block artist’ option for iPhones on Spotify. So annoying hearing artists whose music I hate in my playlists and there’s no way of blockin...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone X Operating System iOS 12.1.4   My Question or Issue Why is there not a ‘block artist’ option for iPhones on Spotify. So annoying hear...
  • Loxer
  • Community Legend
  • 891 Views
  • 1 replies
  • 0 likes
  • Android
    Block Songs and or Artist
    iOS 12
    iphone
    iphone x
    Samsung
  • 891 Views
  • 1 replies
  • 0 likes

Local files do not transfer to iphone

PlanPremiumCountryHong KongDeviceiphone SE/mac air late 2015Operating Systemios 12.1.2/os x 10.11.6 My Question or IssueI have a few mp3 files on a playlist that is set to download on both my mac and my phone. Recently (yesterday i think) it broke en...

  • Casual Listener
  • Plan Premium Country Hong Kong Device iphone SE/mac air late 2015 Operating System ios 12.1.2/os x 10.11.6   My Question or Issue I have a few mp3 files on a playlist that is set to do...
  • Nico
  • Community Legend
  • 634 Views
  • 1 replies
  • 1 likes
  • 634 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant download maximum amount of songs reached

PlanPremiumCountry USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue I have reached the maximum amount of downloads reached, I went through and deleted all the downloads I could find, logged out and reinstalled and nothing has fixed this i...

  • Roadie
  •   Plan Premium Country  USA Device iPhone 6 Operating System iOS 10   My Question or Issue  I have reached the maximum amount of downloads reached, I went through ...
  • Peter
  • Spotify Legend
  • 3501 Views
  • 9 replies
  • 1 likes
  • downloads
    maximum downloads
    Playlists
    songs
  • 3501 Views
  • 9 replies
  • 1 likes

Search function not returning all related songs?

PlanPremiumCountryUKDeviceiPhone XOperating System(iOS12) My Question or IssueIn the last week I’ve noticed when searching for the name of an artist on a playlist I’m getting less results than I’ve gotten for pretty much the whole other time I’ve use...

  • Casual Listener
  • Plan Premium Country UK Device iPhone X Operating System (iOS12)   My Question or Issue In the last week I’ve noticed when searching for the name of an artist on a playlist I’m getting...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Saved songs in albums

PlanPremiumCountryUSADevice(iPhone SEOperating SystemiOS 12 My Problem When I go to my albums library screen on the app, if I click on an album that I only have a few songs saved from, it no longer only shows the ones I have saved it shows all the tr...

  • Casual Listener
  •   Plan Premium Country USA Device (iPhone SE Operating System iOS 12   My Problem    When I go to my albums library screen on the app, if I click on an album that I o...
  • 464 Views
  • 0 replies
  • 5 likes
  • Albums
    Albums List
    downloads
    Interface
  • 464 Views
  • 0 replies
  • 5 likes

Cover art not appearing for local music?

It’s not appearing even though I’ve updated the cover art on iTunes.

  • Newbie
  • It’s not appearing even though I’ve updated the cover art on iTunes.
  • 266 Views
  • 0 replies
  • 1 likes
  • 266 Views
  • 0 replies
  • 1 likes

Cant stop song from playing!

Hi, I really need help!My Spotify keeps playing same song over and over. I cant stop it! When I choose another song it plays for ten seconds and then return to the same song!It happens om my iPhone and google chromecast...I’ve tried to delete app and...

  • Newbie
  • Hi, I really need help! My Spotify keeps playing same song over and over. I cant stop it! When I choose another song it plays for ten seconds and then return to the same song! It happens om my iPho...
  • Nico
  • Community Legend
  • 757 Views
  • 1 replies
  • 1 likes
  • 757 Views
  • 1 replies
  • 1 likes

Cant open Album on iPhone XS

My Question or IssueUsing my iPhone XS I have the problem that while trying to open an album I sometimes receive the notification that something went wrong and I have to try later (see the attached screenshot). The strange thins about that is, that t...

  • Newbie
  • My Question or Issue Using my iPhone XS I have the problem that while trying to open an album I sometimes receive the notification that something went wrong and I have to try later (see the attached...
  • maben_88
  • Newbie
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Cant see all albums on artist

PlanPremiumCountryEurope DeviceiPhone SEOperating SystemiOS 12 latest Version My Question or IssueSince the update from a couple of month ago, when they introduced discography, i cant see all album on artists if they have more tha 100. Is that a bug ...

  • Casual Listener
  • Plan Premium Country Europe   Device iPhone SE Operating System iOS 12 latest Version   My Question or Issue Since the update from a couple of month ago, when they introduced dis...
  • 535 Views
  • 0 replies
  • 1 likes
  • 535 Views
  • 0 replies
  • 1 likes

Accidentally deleted song from playlist

I have premium spotify on my iPhone 6S and recently recevied an update. In this update if you are inside one of your playlist and click on the more button on the right side of each individual song then a couple of options appear. Now a new option has...

  • Casual Listener
  • I have premium spotify on my iPhone 6S and recently recevied an update.  In this update if you are inside one of your playlist and click on the more button on the right side of each individual ...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

Spotify won’t load on the dash of my car

Hi, I’m hoping someone will have the answer to this - I have an 09 Mini Cooper which runs Spotify through a y cable - this has always worked fine expect the past 2 weeks or so, I am unable to cotrol spotify via the dash board. Spotify plays in my car...

  • Casual Listener
  • Hi,   I’m hoping someone will have the answer to this - I have an 09 Mini Cooper which runs Spotify through a y cable - this has always worked fine expect the past 2 weeks or so, I am unable t...
  • HelenS2
  • Casual Listener
  • 1502 Views
  • 3 replies
  • 1 likes
  • 1502 Views
  • 3 replies
  • 1 likes

Clicking on Artist name.

PlanPremiumCountryIsraelDeviceIPhone 7 PlusOperating SystemIOS 12 My Question or IssueI don't know if it's a bug, but when there are two or more artist that created a song and I want to reach their pages (in my Phone not in the software) the second I...

  • Casual Listener
  • Plan Premium Country Israel Device IPhone 7 Plus Operating System IOS 12   My Question or Issue I don't know if it's a bug, but when there are two or more artist that created a song an...
  • Loxer
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

How to only show songs I like not full abums

So I use Spotify on my iPhone X and I like to search for my music via albums where I can see all the songs I’ve liked, however now when I click on an album where I have only liked 1 or 2 songs the entire album shows up and I don’t want it to, any clu...

  • Newbie
  • So I use Spotify on my iPhone X and I like to search for my music via albums where I can see all the songs I’ve liked, however now when I click on an album where I have only liked 1 or 2 songs the en...
  • 452 Views
  • 0 replies
  • 6 likes
  • 452 Views
  • 0 replies
  • 6 likes

Display doesn’t turn off when connected via bluetooth

HiI have experienced that for a long time and is still not fixed.when I’m connected via Bluetooth ( speakers or headphones) and Spotify on the background, sometimes I lock my phone and after that if got one notification or if I touch the display, the...

  • Casual Listener
  • Hi I have experienced that for a long time and is still not fixed. when I’m connected via Bluetooth ( speakers or headphones) and Spotify on the background, sometimes I lock my phone and after that...
  • 412 Views
  • 0 replies
  • 0 likes
  • 412 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't select songs. Can only shuffle play. Please help

Hi. I'm a relatively new user and I have just downloaded thee spotify app on my iPhone. A few of my friends are regular users and they are able to search for and play specific songs. However when I try to do the same I can only shuffle play the album...

  • Newbie
  • Hi. I'm a relatively new user and I have just downloaded thee spotify app on my iPhone. A few of my friends are regular users and they are able to search for and play specific songs. However when I t...
  • Jemi
  • Spotify Legend
  • 923148 Views
  • 54 replies
  • 36 likes
  • Playback problem
  • 923148 Views
  • 54 replies
  • 36 likes

I lost the option to just "save" songs

PlanPremiumCountry USADevice(iPhone) My Question or Issue All of a sudden today, I no longer see the option to just "save" a song to my general library. I click on the three dots which are now on the top instead of next to the song, and it will only ...

  • Newbie
  • Plan Premium Country  USA Device (iPhone)     My Question or Issue  All of a sudden today, I no longer see the option to just "save" a song to my general library. I click...
  • annieflanagan
  • Newbie
  • 6377 Views
  • 2 replies
  • 3 likes
  • 6377 Views
  • 2 replies
  • 3 likes

Solved!! Radio Thumbs Up & Down Are Gone

PlanPremiumCountry USADeviceiPhone XS MaxOperating SystemiOS 12.1.3 My Question or Issue Hi, when I go to a song and tap the three dots to select "Go To Radio", it brings me to what looks like a playlist. When I listen to the songs here there is no l...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone XS Max Operating System iOS 12.1.3   My Question or Issue  Hi, when I go to a song and tap the three dots to select "Go To Radio", it ...
  • MacAaroni
  • Newbie
  • 4430 Views
  • 8 replies
  • 13 likes
  • 4430 Views
  • 8 replies
  • 13 likes