Spotify doesnt work on 4G

[113257454]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello people, 

I have what apparently is a pretty comon problem. My phone (iPhone 12) will not play music on spotify when on 4G but works just fine on wifi. It says in the bottom “Spotify is offline”. 

I have tried litteraly EVERYTHING, and read all the other topics, and nothing works for me. How do i get this to work? Pretty frustating. 

[Dian · Accepted solution]

Hey @113257454,

Thanks for posting in the Community.

Have you tried resetting the network settings of your iPhone?

It's also possible, that there is a limitation set in some settings for the Spotify app. Could you have a look at the mobile data ones?

Let us know how that went,

Cheers!

[113257454]

Thanks alot! That worked 😀

[Eni]

Hey @113257454, 

Thanks for reaching out about this here in the Community. 

Fantastic news! Give us a shout if it starts misbehaving again, we're here to help. 

Have a good one 🙂