Spotify group session kicks me out when I join and try to initiate playing a song

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Spotify group session kicks me out when I join and try to initiate playing a song

Sunilb0575
Casual Listener

None of the below information is required. However, the more you provide, the easier it will be for us to try and help.

Plan

Premium

Country united states

 

Device

(iPhone, Macbook Pro)

Operating System IOS

My Question or Issue

When I join a group session created by another person, and I try to play before the other person starts playing the first song, I get kicked out of the session.

 

But if the other person who is the owner of the session plays a song first, it works as expected. Meaning I can change the music, play, pause, etc

 

If this is a feature, we should let the owner of the session know that they should start the first song or initiate the music.

 

5 Replies

Jeremy
Moderator
Moderator

Hi there @Sunilb0575,

 

Thank you for your post here in the Community. We're happy to help.


We tried this from our end and we couldn't replicate the same behavior.

 

Can you log in with a different account - such as a friend's or a family member's and join the group session to see if the issue persist?

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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Sunilb0575
Casual Listener
Hi Jeremy, thanks for the response.

Better explained. Example: Person A creates and sends session link to Person B. Person B joins and resumes the song. Person B gets kicked out of the session.

CarlosE
Moderator
Moderator

Hey @Sunilb0575,

 

Thanks for your reply.

 

We've tried it on our end and we can confirm that the person joining the session can resume the song being played or play another immediately after joining and won't be kicked out.

 

What we'd like you to try is to log in to another account, like a friend's or relative's, and try to reproduce this to check if you have the same issue with that account.

 

Keep us posted. We'll be on the lookout.

CarlosEModerator
 
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dddaae
Visitor

The same thing happened to me. I joined a group session and after every song, it kicks me out of the session.

A message appears saying "you have left the session" but I hadn't even touched my phone. 
Please help! 

CarlosE
Moderator
Moderator

Hi @dddaae,

 

Thanks for posting and welcome to the Community.

 

Can you try logging out, restarting your phone, and logging back in?

 

If that doesn't make any difference, could you try logging in to your account on a different phone and see if the issue persists? This would help us understand if this is account-related.

 

Keep us posted.

CarlosEModerator
 
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