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Plan
Premium
Country united states
Device
(iPhone, Macbook Pro)
Operating System IOS
My Question or Issue
When I join a group session created by another person, and I try to play before the other person starts playing the first song, I get kicked out of the session.
But if the other person who is the owner of the session plays a song first, it works as expected. Meaning I can change the music, play, pause, etc
If this is a feature, we should let the owner of the session know that they should start the first song or initiate the music.
Hi there @Sunilb0575,
Thank you for your post here in the Community. We're happy to help.
We tried this from our end and we couldn't replicate the same behavior.
Can you log in with a different account - such as a friend's or a family member's and join the group session to see if the issue persist?
We'll keep an eye out for your reply.
Cheers!
Hey @Sunilb0575,
Thanks for your reply.
We've tried it on our end and we can confirm that the person joining the session can resume the song being played or play another immediately after joining and won't be kicked out.
What we'd like you to try is to log in to another account, like a friend's or relative's, and try to reproduce this to check if you have the same issue with that account.
Keep us posted. We'll be on the lookout.
The same thing happened to me. I joined a group session and after every song, it kicks me out of the session.
A message appears saying "you have left the session" but I hadn't even touched my phone.
Please help!
Hi @dddaae,
Thanks for posting and welcome to the Community.
Can you try logging out, restarting your phone, and logging back in?
If that doesn't make any difference, could you try logging in to your account on a different phone and see if the issue persists? This would help us understand if this is account-related.
Keep us posted.
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