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Spotify keeps crashing on iOS

Reply

Spotify keeps crashing on iOS

beachdude42
Roadie

Plan

Premium

 

Country

 United States

 

Device

iPhone 6s

 

Operating System

iOS 12.1.2

 

My Question or Issue

Spotify keeps crashing on my iPhone 6s over the past couple days. It usually crashes when I switch to a different song/album/playlist... I click on a track to start playing it and the app completely freezes. A forced reboot of the app gets it back to being temporarily functional again, but then it crashes again a few minutes later. I’ve done multiple fresh re-installs of the app and reboots of my iPhone, and the problem still persists. Please help.

17 Replies

Re: Spotify keeps crashing on iOS

Daisy
Spotify Legend

Hey @beachdude42,

 

Thanks for reaching out! We're happy to help 🙂 

 

Can you try this on a different internet connection and a different device and see if the app still crashes? 

 

We look forward to your reply.

 

Have a nice day!

Re: Spotify keeps crashing on iOS

etiennea56
Regular

Re: Spotify keeps crashing on iOS

Jemi
Spotify Legend

Hey @beachdude42,

 

This is currently being investigated on this thread. Add a vote and check the status for more info. 

 

@etiennea56 thanks for the input.

 

We're doing our best to solve this one 🙂

 

Re: Spotify keeps crashing on iOS

g0d
Casual Listener

I have experienced a similar problem - my app crashes every time I try to start it. Simple solution for me, I just turned my wifi off... not sure why my internet connection would have this sort of affect on the app. The same thing happened when I tried to open Genius. This did not happen when i opened any of my other apps though.

Re: Spotify keeps crashing on iOS

0n6-pz3og7_m2
Visitor

Same here, iPhone 6S. Tried do do both soft and hard restart, reinstall, nothing helps. App crashes every time I try to enter.

Re: Spotify keeps crashing on iOS

suesz
Newbie
Also having the problem of the app crashing upon opening! tried reinstalling/clean reinstall, restarting my phone, hard reset. nothing works.

Re: Spotify keeps crashing on iOS

Flgyal
Visitor

App just started crashing this afternoon regardless of internet connection type. I’m on iPhone 11 Max. Just updated, then uninstalled/reinstalled - still crashing. 

Re: Spotify keeps crashing on iOS

needshelp1111
Visitor

fixed

Re: Spotify keeps crashing on iOS

Shashankmunje
Visitor
It keeps crashing every time i open it. My spotify now doesn’t work on web player too
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