Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
239391 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
121313 Views
118 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
449174 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
306325 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountryCanadaDeviceiPhone 6sMy Question or IssueIs the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there but at that time I also ran out of premium and I bought it again after because...
Plan Premium Country Canada Device iPhone 6s My Question or Issue Is the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there bu...
Moderator
2543 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium CountryUkIPhone 8Operating System(iOS 12.) My Question or IssueEvery other track playing on Sonos (and via Sonos app) pa...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Uk IPhone 8 Operating System (iOS 12.)  ...
Moderator
711 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 10 My Question or IssueNormally I don't worry about the updates, because if they aren't any good other people will comment and it'll get changed soon enough, but I can't not say somethi...
Plan Premium Country United States Device iPhone 8 Operating System iOS 10 My Question or Issue Normally I don't worry about the updates, because if they aren't any good other people...
Visitor
15704 Views
21 replies
99 likes
Help! I had over 1000 songs ‘liked’ from using Spotify for many years, however I have just had to reinstall the app due to it crashing and now over 500 of my liked songs have disappeared. Please help me get them back! TIA!!
Help! I had over 1000 songs ‘liked’ from using Spotify for many years, however I have just had to reinstall the app due to it crashing and now over 500 of my liked songs have disappeared. Please help...
Casual Listener
8685 Views
3 replies
5 likes
My Liked songs and follow list keep being added songs and artists that I don't even know. This happens for several times, at first I thought that maybe it was an accident but it wasn't.Only me use this account so how can this happens? If anyone know ...
My Liked songs and follow list keep being added songs and artists that I don't even know. This happens for several times, at first I thought that maybe it was an accident but it wasn't. Only me use ...
Visitor
1545 Views
2 replies
0 likes
I am a premium subscriber running version 8.5.60.881 on an iPhone 11 Pro with software 13.4.1. My issue is that when I open the home page on the Spotify app, under the greeting (Good Morning, etc) appear six of my recently played playlists. When I se...
I am a premium subscriber running version 8.5.60.881 on an iPhone 11 Pro with software 13.4.1. My issue is that when I open the home page on the Spotify app, under the greeting (Good Morning...
Casual Listener
1263 Views
4 replies
0 likes
Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the application cannot be resolved after many updates.
Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the appl...
1359 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 13.3.1works perfect on my computer and iPad. This problem is only on my iPhone 11. i have been on a premium account for well over 3 years. Never had a single issue. No matter what I do, it will ...
Plan Premium Country USA Device iPhone 11 Operating System iOS 13.3.1 works perfect on my computer and iPad. This problem is only on my iPhone 11. i have been on a premium account ...
Casual Listener
1545 Views
3 replies
5 likes
PlanFreeCountryegyptDeviceiPhone XSOperating Systemios 13.5 My Question or Issue i’ve downgraded from premium to free and now i have 0 liked songs and albums. all of my followed artists seem to have disappeared. all of the playlists i’ve made on my o...
Plan Free Country egypt Device iPhone XS Operating System ios 13.5 My Question or Issue i’ve downgraded from premium to free and now i have 0 liked songs and albums. all of my ...
Spotify Legend
1097 Views
1 replies
0 likes
PlanPremiumCountry DeviceiPhone 8 My Question or Issuei tried deleting an album but nothing works. the songs are still playable on airplane mode. the songs aren’t on my liked songs and neither is the album or the artist. i already deleted cache, rela...
Plan Premium Country Device iPhone 8 My Question or Issue i tried deleting an album but nothing works. the songs are still playable on airplane mode. the songs aren’t on my like...
477 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to be able to listen to four songs that aren't available on Spotify, but the file...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
427 Views
0 replies
0 likes
I have a new google pixel 4. Spotify starting restarting songs after a few seconds or just skipping repeatedly. Took forever to find a better solution to the problem. So we'll see how it goes from here on out. Go into Settings > System > Gestures > S...
I have a new google pixel 4. Spotify starting restarting songs after a few seconds or just skipping repeatedly. Took forever to find a better solution to the problem. So we'll see how it goes from he...
1302 Views
0 replies
0 likes
PlanPremiumCountry CanadaDevice iPhone 5Operating SystemiOS 10.3.3 My Question or Issue My Spotify just started skipping through songs in the last two days like it's possessed. It will play ten or twenty seconds of a song and then skip to the next on...
Plan Premium Country Canada Device iPhone 5 Operating System iOS 10.3.3 My Question or Issue My Spotify just started skipping through songs in the last two days lik...
Casual Listener
3399 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
452 Views
0 replies
0 likes
PremiumMalaysia iPhone XSiOS 13.5.1 I already follow the methods where I clean reinstalled and still doesn't show the genius behind the lyrics.I try go to setting and click the playback tab, and doesn't show the Behind The Lyrics option. Can someone ...
Premium Malaysia iPhone XS iOS 13.5.1 I already follow the methods where I clean reinstalled and still doesn't show the genius behind the lyrics. I try go to setting and click th...
455 Views
0 replies
0 likes
Hello!! Since a few weeks I have a lot of « micro cut » in my music while I listen to it in my car. I have this issue only with this app, I’ve try it with speakers, different phone, different Bluetooth. Only Spotify cut the music for a few second. Di...
Hello!! Since a few weeks I have a lot of « micro cut » in my music while I listen to it in my car. I have this issue only with this app, I’ve try it with speakers, different phone, di...
401 Views
0 replies
0 likes
Issue Description:I have been having this issue since I bought my dual sim iPhone Xs Max and started using both SIM cards. When I resumed or started the Spotify app it took about 20 seconds, in some cases, to connect to Spotify servers, which was rea...
Issue Description: I have been having this issue since I bought my dual sim iPhone Xs Max and started using both SIM cards. When I resumed or started the Spotify app it took about 20 seconds, in som...
776 Views
0 replies
0 likes
PlanFreeCountryUSADeviceiPhone XROperating SystemiOS 13.5.1 My Question or IssueI’ve been listening to a podcast called Break In the Case. I listened to the first two episodes, however, when I try to listen to episode three, it won’t play. I can pres...
Plan Free Country USA Device iPhone XR Operating System iOS 13.5.1 My Question or Issue I’ve been listening to a podcast called Break In the Case. I listened to the first two episode...
Roadie
495 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevice(iPod Touch 6th Generation) Operating System(iOS) My Question or IssueI am using my ipod for years to listen to my offline albums at work. Today it doesnt work. It requires a internet connection. What can i do? This is ...
Plan Premium Country Germany Device (iPod Touch 6th Generation) Operating System (iOS) My Question or Issue I am using my ipod for years to listen to my offline albums at...
Casual Listener
1088 Views
2 replies
1 likes
My spotify pauses at the end of EVERY single song on my desktop version and says "can't play current song" or just goes to the next and starts counting the seconds but not actually playing the song. I have tried quitting & restarting MANY times and m...
My spotify pauses at the end of EVERY single song on my desktop version and says "can't play current song" or just goes to the next and starts counting the seconds but not actually playing the song. ...
Regular
836 Views
2 replies
0 likes
