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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

249480 Views

27 replies

5 likes

  • 249480 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

134491 Views

119 replies

13 likes

Other
  • 134491 Views
  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3509 Views

0 replies

0 likes

iOS
  • 3509 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

310793 Views

62 replies

16 likes

  • 310793 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

134630 Views

19 replies

38 likes

  • 134630 Views
  • 19 replies
  • 38 likes

App keeps closing and shutting down once opened

Third time this app is doing this within two months. I’m paying for premium. PlanPremium CountryUS Device(iPhone 7Plus)Operating System(iOS 10.)

Newbie

Third time this app is doing this within two months. I’m paying for premium.    Plan Premium   Country US   Device (iPhone 7Plus) Operating System (iOS 10.)   &n...

OneByBoo

Roadie

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

IOS 13.5.1 Keep Crashing

PlanPremiumCountryCanadaDeviceIphone Xs MaxOperating SystemIOS 13.5.1 My Question or IssueHi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying me. Anyone have solution for this? Every time I opened the app with wifi, it...

Visitor

Plan Premium Country Canada Device Iphone Xs Max Operating System IOS 13.5.1   My Question or Issue Hi, my account is premium and it keep crashing on IOS 13.5.1 and it's very annoying ...

OneByBoo

Roadie

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

[IOS 13] Spotify Shuts Down While Opening

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried:-Delete all Spotify data from the device and reinstall Spotify...

Newbie

Whenever I try to open my Spotify app, it automatically shuts down itself. If there is not an internet connection, then it works fine. It happens to me for an hour, here's what I've tried: -Delete a...

OneByBoo

Roadie

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Country isn’t updating

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

Newbie

So, I have a premium account and I travel quite often, yet Spotify still reads that I am in the United States. Currently I am in the Philippines. Is there any way I can fix this issue?

OneByBoo

Roadie

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution App Crashes Upon Opening

PlanPremiumCountryUnited StatssDeviceiPhone 11Operating SystemiOS 13.5.1My Question or IssueEvery time I attempt to open the app, it crashes a few seconds later. This is strange considering the app was working perfectly fine a few hours ago. I’ve tri...

Visitor

Plan Premium Country United Statss Device iPhone 11 Operating System iOS 13.5.1 My Question or Issue Every time I attempt to open the app, it crashes a few seconds later. This is strange con...

Ivan

Spotify Legend

1243 Views

1 replies

0 likes

  • 1243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing on iOS

PlanPremium Country United States DeviceiPhone 6s Operating SystemiOS 12.1.2 My Question or IssueSpotify keeps crashing on my iPhone 6s over the past couple days. It usually crashes when I switch to a different song/album/playlist... I click on a tra...

Roadie

Plan Premium   Country  United States   Device iPhone 6s   Operating System iOS 12.1.2   My Question or Issue Spotify keeps crashing on my iPhone 6s over the pas...

leonardy_huang

Casual Listener

41740 Views

17 replies

10 likes

  • 41740 Views
  • 17 replies
  • 10 likes

Solved!! Deleted Spotify app on iPhone and can’t retrieve it!

Hi, I deleted Spotify to free up a bit of space but when I went to download it a short time later it won’t load. I go to the App Store and the app says ‘Open’ but when I click on it nothing happens. When I into settings it show the Spotify app as a w...

Casual Listener

Hi, I deleted Spotify to free up a bit of space but when I went to download it a short time later it won’t load. I go to the App Store and the app says ‘Open’ but when I click on it nothing happens.&...

Jeromec96

Visitor

3426 Views

3 replies

0 likes

  • 3426 Views
  • 3 replies
  • 0 likes

Superuser Contribution Crash on iOS

PlanPremiumCountryRomaniaDeviceiPhone XSOperating SystemiOS 13 My Question or IssueWhen i try opening spotify, it crashes. After i tried some fixes I found out that this problem is because my internet. If I go in airplane mode it works perfect but i ...

Casual Listener

  Plan Premium Country Romania Device iPhone XS Operating System iOS 13   My Question or Issue When i try opening spotify, it crashes. After i tried some fixes I found out that t...

chrisbcm

Casual Listener

867 Views

3 replies

2 likes

  • 867 Views
  • 3 replies
  • 2 likes

Superuser Contribution IOS App is not working on any device

PlanPremiumCountryGermanyDeviceIphone 11 Pro Max + IPad Pro 12.9 Operating SystemIOS 13 and IPadOS 13 My Question or IssueMy Spotify Apps are not opening on Ipad and Iphone since two hours now. I can open the app without any error in Flight mode but ...

Visitor

  Plan Premium Country Germany Device Iphone 11 Pro Max + IPad Pro 12.9  Operating System IOS 13 and IPadOS 13   My Question or Issue My Spotify Apps are not opening on Ipad...

Ivan

Spotify Legend

845 Views

2 replies

2 likes

  • 845 Views
  • 2 replies
  • 2 likes

Superuser Contribution iOS App Crash

PlanPremiumCountryTaiwan DeviceiPhone 11 pro and iPhone XROperating SystemiOS 13.5.1 My Question or IssueOpen and Crash

Newbie

Plan Premium Country Taiwan   Device iPhone 11 pro and iPhone XR Operating System iOS 13.5.1   My Question or Issue Open and Crash

calvin_swiss

Visitor

740 Views

2 replies

1 likes

  • 740 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution App crashes at start up

PlanPremiumCountryAustraliaDeviceiPhone 6SOperating SystemiOS 13.5.1 My Question or IssueI was listening to music when the app crashed. Now it will crashed before the loading screen finishes. I have tried many options to resolve this below and none h...

Regular

Plan Premium Country Australia Device iPhone 6S Operating System iOS 13.5.1   My Question or Issue I was listening to music when the app crashed.  Now it will crashed before the l...

shandog84

Regular

2202 Views

3 replies

1 likes

  • 2202 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify app crashes instantly on iphone X

PlanPremiumCountryGermanyDeviceiphone XOperating SystemiOS 13.5.1 My Question or IssueI`ve got a problem with starting the spotify app on my iphone X. It crashes half a second after starting it only showing the spotify logo for a short time. Restarti...

Newbie

Plan Premium Country Germany Device iphone X Operating System iOS 13.5.1   My Question or Issue I`ve got a problem with starting the spotify app on my iphone X. It crashes half a secon...

Ivan

Spotify Legend

591 Views

1 replies

1 likes

  • 591 Views
  • 1 replies
  • 1 likes

Superuser Contribution Help crashing issue

PlanPremiumCountryNetherlandsDeviceiPhone 11 Pro MaxOperating SystemiOS 13.5.1 My Question or IssueMy app keeps crashing over and over againonly can launch when I turn on airplane modetried resetting all settings and resetting network settings but no...

Casual Listener

Plan Premium Country Netherlands Device iPhone 11 Pro Max Operating System iOS 13.5.1   My Question or Issue My app keeps crashing over and over again only can launch when I turn on a...

georgifly23

Visitor

1039 Views

3 replies

1 likes

  • 1039 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution My app keeps crashing

Plan Premium Device (iPhone XR) My Question or Issue I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes before anything can load. I have restarted my phone and redownloaded the app alrea...

Visitor

Plan Premium Device (iPhone XR)     My Question or Issue I updated my app last night to the most recent software and now my app won’t stay open past one second. It crashes bef...

Katerina

Spotify Legend

285278 Views

22 replies

26 likes

  • 285278 Views
  • 22 replies
  • 26 likes

Superuser Contribution [iOS] App crashing on startup

Hey folks, We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices. If you're also experiencing this, no worries, our tech teams are currently looking into this. For more info and updates, please check t...

Spotify Legend

Hey folks,   We wanted to share that we're receiving reports of users having troubles to use the app on iOS devices.   If you're also experiencing this, no worries, our tech teams a...

1671 Views

0 replies

9 likes

app crash
iOS
  • 1671 Views
  • 0 replies
  • 9 likes

Solved!!Superuser Contribution Crash with the last update

With the last update for iOS (8.5.66), i can’t open the app. The app crash instantly!PlanPremiumcountryitaly device iPhone XS Operating SystemiOS 13.5.1

Casual Listener

With the last update for iOS (8.5.66), i can’t open the app. The app crash instantly! Plan Premium country italy   device  iPhone XS    Operating System iOS 13.5.1...

Ivan

Spotify Legend

1369 Views

4 replies

7 likes

  • 1369 Views
  • 4 replies
  • 7 likes

[iOS/CarPlay] - phone automatically switches to play over Volvocar Spotify app instead of CarPlay

Prerequisities:Spotify installed on the iPhone SE as well as there's built-in application as part of Volvo car SPA platform onboard entertainment.iPhone is connected thru USB cable with the car, I wish to used CarPlay - using mainly Spotify and Waze ...

Casual Listener

Prerequisities: Spotify installed on the iPhone SE as well as there's built-in application as part of Volvo car SPA platform onboard entertainment. iPhone is connected thru USB cable with the car, ...

ok2ucx

Casual Listener

2176 Views

2 replies

1 likes

ios carplay volvo
  • 2176 Views
  • 2 replies
  • 1 likes

Local Files on iOS

PlanPremium StudentCountryUSADeviceiPhone XROperating SystemiOS 13.4My Question or IssueHi, I am trying to sync my playlist with my local files on my desktop, but no matter what I do, they don't download. I have restarted my router, I have logged out...

Visitor

Plan Premium Student Country USA Device iPhone XR Operating System iOS 13.4 My Question or Issue Hi, I am trying to sync my playlist with my local files on my desktop, but no matter what I d...

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Car play

Hi ı have 2020 honda civic car ı upgrade spotify in my iphone after ı dont see any music picture in my car playlist ı just see musics names so important for me because when ı using car ı just want to see little music pictures in my playlist if spotif...

Casual Listener

Hi ı have 2020 honda civic car ı upgrade spotify in my iphone after ı dont see any music picture in my car playlist ı just see musics names so important for me because when ı using car ı just want to...

504 Views

0 replies

0 likes

  • 504 Views
  • 0 replies
  • 0 likes