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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 49937 Views
  • 15 replies
  • 36 likes
  • 49937 Views
  • 15 replies
  • 36 likes

Superuser Contribution [iOS] App freezes when menu shows Spotify Code info

Plan Premium Country usa Device iphone 10 My Question or Issue this bug shows up every time I click on a song to like it and won’t leave the bottom tenth of the screen. Makes the app unusable and no tenable solution yet. Worse and on another for the ...

  • Music Fan
  •   Plan Premium Country usa   Device iphone 10   My Question or Issue   this bug shows up every time I click on a song to like it and won’t leave the bottom t...
  • Xenia
  • Moderator
  • 2400 Views
  • 18 replies
  • 3 likes
  • iOS
  • 2400 Views
  • 18 replies
  • 3 likes

Spotify audio "that song is over" each time at the end of a song?

Over the past few days, I've noticed that at the end of each song that I pick, there is audio message from Spotify saying, "that song is over, let's keep the vibe going with similar music" or something similar to that before it goes into autoplay. Th...

  • Newbie
  • Over the past few days, I've noticed that at the end of each song that I pick, there is audio message from Spotify saying, "that song is over, let's keep the vibe going with similar music" or somethi...
  • Jdontsurf
  • Visitor
  • 986 Views
  • 2 replies
  • 4 likes
  • 986 Views
  • 2 replies
  • 4 likes

Also show album cover on the Artists page

PlanPremium CountryBrazil DeviceiPhone 11 Pro Operating SystemiOS 13.4 My Question or IssueRecently album covers started to appear in playlists, but when we go to Artists it still doesn't appear.

  • Gig Goer
  • Plan Premium   Country Brazil   Device iPhone 11 Pro   Operating System iOS 13.4   My Question or Issue Recently album covers started to appear in playlists, but when...
  • 374 Views
  • 0 replies
  • 0 likes
  • iOS
  • 374 Views
  • 0 replies
  • 0 likes

Comandi Siri Spotify premium iOS 13

PlanPremiumCountryItaly Device(iPhone 7)Operating System(iOS 13) My Question or Issue Non so se scrivo nella sezione corretta, scrivo in italiano perché la mia domanda è rivolta all’utilizzo di SIRI in italiano la domanda è, quale comando devo utiliz...

  • Casual Listener
  •   Plan Premium Country Italy   Device (iPhone 7) Operating System (iOS 13)   My Question or Issue   Non so se scrivo nella sezione corretta, scrivo in italiano perché...
  • 392 Views
  • 0 replies
  • 0 likes
  • 392 Views
  • 0 replies
  • 0 likes

Superuser Contribution Lecture aléatoire d'un dossier avec plusieurs albums sur Iphone

BonjourSur mon imac, je peux lire en mode aléatoire une playlist et un dossier dans le leque se trouve plusieurs albums. Plus sur l'application Spotify de mon iphone, j'arrive à écouter une playlist en mode en aléatoire, mais pas un dossier qui compr...

  • Newbie
  • Bonjour Sur mon imac, je peux lire en mode aléatoire une playlist et un dossier dans le leque se trouve plusieurs albums. Plus sur l'application Spotify de mon iphone, j'arrive à écouter une pl...
  • Pierre_Arl
  • Visitor
  • 957 Views
  • 3 replies
  • 0 likes
  • 957 Views
  • 3 replies
  • 0 likes

New Interface

I like the new interface with an updated shuffle button and look of your playlists. However I had it for about 5 minutes and it disappeared and reverted back to the old look. Tried signing out and back in, deleting the app, etc. Anyone have a solutio...

  • Visitor
  • I like the new interface with an updated shuffle button and look of your playlists. However I had it for about 5 minutes and it disappeared and reverted back to the old look. Tried signing out and ba...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Shortened playlists on free account

PlanFreeDeviceiPhone XROperating SystemiOS 13 My Question or IssueI started using Spotify a week ago, and some of the premium features worked (unlimited skips, disabling shuffle) even though my account doesn't have a subscription. They stopped workin...

  • Casual Listener
  • Plan Free Device iPhone XR Operating System iOS 13   My Question or Issue I started using Spotify a week ago, and some of the premium features worked (unlimited skips, disabling shuffle)...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution Reinstalled app and won't download or connect when on wifi

PlanPremiumCountryCanadaDeviceiPhone 7Operating SystemiOS 13.4 My Question or IssueMy downloaded songs were not playing unless I was connected to wifi. So I deleted the app, updated the system hardwear, reinstalled the app now it will not load any of...

  • Visitor
  • Plan Premium Country Canada Device iPhone 7 Operating System iOS 13.4   My Question or Issue My downloaded songs were not playing unless I was connected to wifi. So I deleted the app, ...
  • Ivan
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do my downloaded songs refuse to load when I'm not connected to the internet?

PlanPremiumCountryCanadaDeviceiPhone XROperating SystemiOS 13.3.1 Every time I try to listen to songs where I don't have access to WiFi, my downloaded songs won't load. I just see the three loading dots on the screen and nothing happens. On the pictu...

  • Newbie
  • Plan Premium Country Canada Device iPhone XR Operating System iOS 13.3.1   Every time I try to listen to songs where I don't have access to WiFi, my downloaded songs&nbsp...
  • Ivan
  • Spotify Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to transfer downloaded playlists between accounts?

Hello everyone,So here is the problem: I just decided to change my account that had lots of playlists in it to another new account. Most of the playlists were downloaded and i checked the storage and it was there so I thought that when I create the n...

  • Newbie
  • Hello everyone, So here is the problem: I just decided to change my account that had lots of playlists in it to another new account. Most of the playlists were downloaded and i checked the storage a...
  • Ivan
  • Spotify Legend
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist duplicated song without warning bug

My Question or IssueIf you already have a song in one your playlists, and hit the “add songs” button, and add an already existing song to your playlist, it will continue without giving you a warningNote: it only worked with me if I added songs from “...

  • Casual Listener
  • My Question or Issue If you already have a song in one your playlists, and hit the “add songs” button, and add an already existing song to your playlist, it will continue without giving you a warnin...
  • Mario
  • Spotify Legend
  • 970 Views
  • 3 replies
  • 0 likes
  • 970 Views
  • 3 replies
  • 0 likes

Superuser Contribution In app sound

after every song the app keep saying “lets keep it going with similar songs m” how do i turn it off

  • Visitor
  • after every song the app keep saying “lets keep it going with similar songs m” how do i turn it off
  • Ivan
  • Spotify Legend
  • 487 Views
  • 1 replies
  • 1 likes
  • 487 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs past alone

I have Spotify premium, my phone is iPhone 11 Pro Max . I have a question. When I play song from one of my playlists instead of moving to the next song in the playlist it’s moves to a random song that is not in my playlist. What can I do for this to ...

  • Visitor
  • I have Spotify premium, my phone is iPhone 11 Pro Max . I have a question. When I play song from one of my playlists instead of moving to the next song in the playlist it’s moves to a random song tha...
  • Mario
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dragging items in queue is buggy

PlanPremiumCountryAustraliaDeviceiPhone 11 ProOperating SystemiOS 13.1.1 My Question or IssueWith the lastest update (downloaded today), reordering items in the queue is very difficult. To reproduce: Play a song/playlist/etc.Open the queueScroll the ...

  • Visitor
  • Plan Premium Country Australia Device iPhone 11 Pro Operating System iOS 13.1.1   My Question or Issue With the lastest update (downloaded today), reordering items in the queue is very...
  • Peter
  • Spotify Legend
  • 11953 Views
  • 15 replies
  • 8 likes
  • 11953 Views
  • 15 replies
  • 8 likes

Solved!! Transfer song created in Logic Pro X from Apple Music Playlist to Spotify Playlist.

My Question or Issue I created a track in Logic Pro X. It appears in the Apple Music Playlist, but It doesn't sync to the Playlist in Spotify. Please assist. Thanks

  • Casual Listener
  •     My Question or Issue   I created a track in Logic Pro X. It appears in the Apple Music Playlist, but It doesn't sync to the Playlist in Spotify. Please assist. Thanks   ...
  • BellaGorden
  • Regular
  • 2267 Views
  • 3 replies
  • 0 likes
  • 2267 Views
  • 3 replies
  • 0 likes

Autoplay problem - annoying Spotify voice notification

I’m using Spotify premium for iOS. When autoplay is enabled, if I search for a song and then play it, after the song is finished there is an annoying Robot voice that says “the song’s done, next up, more songs like it” or similar before playing the n...

  • Casual Listener
  • I’m using Spotify premium for iOS. When autoplay is enabled, if I search for a song and then play it, after the song is finished there is an annoying Robot voice that says “the song’s done, next up, ...
  • MiaG23
  • Visitor
  • 2779 Views
  • 9 replies
  • 7 likes
  • 2779 Views
  • 9 replies
  • 7 likes

The last update

I have a problem on the last update of SpotifyBefore the update ver 8.5.49, when I turn on the shuffle it will just shuffle what's in the playlist but this update even if I choose the playlist it will change to another song in another playlist, also ...

  • Casual Listener
  • I have a problem on the last update of Spotify Before the update ver 8.5.49, when I turn on the shuffle it will just shuffle what's in the playlist but this update even if I choose the playlist it w...
  • Seedi1
  • Casual Listener
  • 830 Views
  • 3 replies
  • 0 likes
  • Social & Random
  • 830 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music stops after 30-40 seconds

preNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoDenmark iPhone XSOperating System(iOS 10 My Question or Issusthe music stops after 30-40 seconds also the songs I ...

  • Casual Listener
  • preNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Denmark   iPhone XS Operating System (iOS 10 &n...
  • Mvest71
  • Casual Listener
  • 1615 Views
  • 2 replies
  • 0 likes
  • 1615 Views
  • 2 replies
  • 0 likes

Superuser Contribution Black screen on search results

PlanPremiumCountry Device(iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) black screen is all that shows after typing in a search. No results just black screen.

  • Regular
  • Plan Premium Country   Device (iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   black screen is all that shows after typing in a search. No results just bla...
  • Ivan
  • Spotify Legend
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes