Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

140402 Views

503 replies

108 likes

  • 140402 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

98387 Views

19 replies

38 likes

  • 98387 Views
  • 19 replies
  • 38 likes

Mini Cooper F56 - Steering controls

PlanPremiumDeviceiPhone XR My Question or IssueHi, I’m part of a Mini owners club with over 2000 Mini Cooper owners. And we all are very sad that Spotify has broken the ability to skip songs via the steering wheel. It was possible some years ago but ...

Casual Listener

Plan Premium Device iPhone XR   My Question or Issue Hi, I’m part of a Mini owners club with over 2000 Mini Cooper owners. And we all are very sad that Spotify has broken the ability to sk...

Rockah

Casual Listener

1657 Views

2 replies

0 likes

Mini
  • 1657 Views
  • 2 replies
  • 0 likes

Solved!! Where’s the follow button on the iPhone app?

Ever since the update, I can't find the follow button for playlists on the iPhone app. Could someone tell me where to find it? Thank you!

Visitor

Ever since the update, I can't find the follow button for playlists on the iPhone app. Could someone tell me where to find it? Thank you! 

user-removed

Not applicable

2539 Views

2 replies

0 likes

follow playlist
iphone
  • 2539 Views
  • 2 replies
  • 0 likes

Solved!! Connect to sonos speakers still not working

PlanPremiumUSA DeviceiPhone SE 2020Operating SystemiOS 13.4.1 My Question or IssueConnection to my Sonos stopped working a couple of days ago. Although I see from other posts that you consider this resolved, I have what may be a unique issue. From fo...

Visitor

Plan Premium USA   Device iPhone SE 2020 Operating System iOS 13.4.1   My Question or Issue Connection to my Sonos stopped working a couple of days ago.  Although I see from ...

user-removed

Not applicable

1301 Views

4 replies

0 likes

  • 1301 Views
  • 4 replies
  • 0 likes

Bug Report: iOS (iPad) bounceback not fully inplemented

Hi there! i'm not able to start a topic in ongoing issues... so maybe a moderator is able to move this for me? DeviceiPad Pro 11 inch 2020Operating System(iPadOS 13.4.1) My Question or Issuesee this GIF for this weird broken bounceback!

Newbie

Hi there!   i'm not able to start a topic in ongoing issues... so maybe a moderator is able to move this for me?    Device iPad Pro 11 inch 2020 Operating System (iPadOS 13.4.1)...

404 Views

0 replies

0 likes

  • 404 Views
  • 0 replies
  • 0 likes

Superuser Contribution Couldn’t load the page

PlanPremiumCountryGBDevice(iPhone XR,samsung galaxy s10)Operating System(iOS13,) Hello i use Spotify on my iphone and samsung phone my samsung device work spotify well but my i phone couldn’t load i check everything even internet connection but my sp...

Casual Listener

  Plan Premium Country GB Device (iPhone XR,samsung galaxy s10) Operating System (iOS13,)     Hello i use Spotify on my iphone and samsung phone my samsung device work spoti...

itsmenima_

Casual Listener

5728 Views

6 replies

0 likes

  • 5728 Views
  • 6 replies
  • 0 likes

Unable to go into liked songs album.

I can click on my liked songs album and a random song will play, but I can’t look at the actual album. It says “Spotify can’t open this type of link on this device”. I used the album not even an hour ago and it worked correctly! PlanPremiumCountryUSA...

Casual Listener

I can click on my liked songs album and a random song will play, but I can’t look at the actual album. It says “Spotify can’t open this type of link on this device”.  I used the album not even a...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

No songs will play when searched for in 'Liked Songs"

PlanPremiumCountryUnited KingdomDeviceiPhone XROperating SystemiOS 13.4.1 My Question or IssueThis has been an issue for a long time now; when I search for a song in my liked songs, none of the displayed results play when tapping them so I then have ...

Casual Listener

Plan Premium Country United Kingdom Device iPhone XR Operating System iOS 13.4.1   My Question or Issue This has been an issue for a long time now; when I search for a song in my liked...

mbmb123

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes

Solved!! Will local files downloaded to a different phone that’s on my account be accessible from my phone?

PlanPremiumCountryUnited States DeviceiPhone X, my girlfriend has a Mac bookOperating SystemIOS 1.13.1 i don’t have access to a computer so I can’t put local files on my Spotify account and sync them to my phone. But if my girlfriend uses her compute...

Regular

  Plan Premium Country United States  Device iPhone X, my girlfriend has a Mac book Operating System IOS 1.13.1  i don’t have access to a computer so I can’t put local files o...

Onewave

Roadie

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

I can’t log in to my account using my username and password even if I memorized them what do I do

I can’t log in to my account using my username and password. I can’t use my email cause I forgot what email I used. Even though I know the username and password are correct it said it is not correct. Pls help me Cuz I just paid Premium for that accou...

Visitor

I can’t log in to my account using my username and password. I can’t use my email cause I forgot what email I used. Even though I know the username and password are correct it said it is not correct....

Onewave

Roadie

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Cuanta música se puede tener en la cuenta ?

Hasta cuanta música puedo tener descargada, tiene un limite de canciones guardadas en mi spotify?

Newbie

Hasta cuanta música puedo tener descargada, tiene un limite de canciones guardadas en mi spotify?

andresfelipeev

Casual Listener

4288 Views

2 replies

0 likes

  • 4288 Views
  • 2 replies
  • 0 likes

iOS App Tab Bar Icons broken

PlanPremiumCountryGermany DeviceiPhone 11 ProOperating SystemiOS 13.4.1Spotify Version8.5.56.1214 My Question or IssueThe three tab bar icons are cut off at the bottom (see the attached screenshot, e.g. the Home icon has no bottom line) and are not c...

Newbie

Plan Premium Country Germany   Device iPhone 11 Pro Operating System iOS 13.4.1 Spotify Version 8.5.56.1214   My Question or Issue The three tab bar icons are cut off at the bo...

Onewave

Roadie

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Very odd suggestions

no matter what I play and like and add to playlists, Spotify insists on: suggesting “similar” from two artists I rarely play. For months now. What about from the multitude of other artists? four different rows of suggestions on classical ? Why? Hey I...

Regular

no matter what I play and like and add to playlists, Spotify insists on:   suggesting “similar” from two artists  I rarely play. For months now.  What about from the multitude of oth...

Onewave

Roadie

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Available Devices, Sonos, iPad

Premium Plan, UK, iPad app, Sonos, Latest updates. Playing Spotify within the Sonos app and there are no issues. Playing Spotify app on iPad, Sonos speaker(s) appear as available devices, playback using a Sonos speaker via available devices is proble...

Visitor

Premium Plan, UK, iPad app, Sonos, Latest updates.   Playing Spotify within the Sonos app and there are no issues.   Playing Spotify app on iPad, Sonos speaker(s) appear as available de...

Onewave

Roadie

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Spotify does not work with cellular data.

Hello, Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine.Spotify connects successfully when WiFi is enabled. I've tried:- reintstall- device restartwithout effect. Phone: i...

Regular

Hello,    Spotify says "You're offline" when phone is on cellular data. The phone is connected, because all other applications works fine. Spotify connects successfully when WiFi is enab...

amanpatel

Visitor

6176 Views

14 replies

1 likes

  • 6176 Views
  • 14 replies
  • 1 likes

Offline mode on iPhone VERY buggy

CountryUnited StatesDevice(iPhone 8, iPhone XR)Operating System(iOS 13.4.1) My Question or IssueSpotify on my iPhone 8 has been very buggy the last month or so when attempting to use the app offline. The two main issues I persistently have are 1) whe...

Casual Listener

  Country United States Device (iPhone 8, iPhone XR) Operating System (iOS 13.4.1)   My Question or Issue Spotify on my iPhone 8 has been very buggy the last month or so when attem...

spunky214

Regular

1601 Views

8 replies

2 likes

  • 1601 Views
  • 8 replies
  • 2 likes

Superuser Contribution Audio Playback Volume

Spotify should raise the audio playback volume when streaming on mobile devices. Whenever connected to a Bluetooth device, I have noticed that Spotify is significantly quieter when compared to Apple Music. I adjusted the "Volume level" in the setting...

Visitor

Spotify should raise the audio playback volume when streaming on mobile devices. Whenever connected to a Bluetooth device, I have noticed that Spotify is significantly quieter when compared to Apple ...

Onewave

Roadie

988 Views

2 replies

0 likes

iOS
Other
  • 988 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify / Chromecast Audio / iOS issues

PlanPremiumCountryUKDeviceiPhone 7 and 8Operating SystemiOS 10 I’m using Spotify and casting to several chromecast audio devices, however more often than not the audio cuts out every 5 to 10 seconds for around a second. Obviously very frustrating and...

Regular

Plan Premium Country UK Device iPhone 7 and 8 Operating System iOS 10   I’m using Spotify and casting to several chromecast audio devices, however more often than not the audio cuts out...

Onewave

Roadie

3805 Views

6 replies

1 likes

  • 3805 Views
  • 6 replies
  • 1 likes

Moving songs up thru the queue is terrible

PlanPremiumCountryUnited States DeviceiPhone XS MaxOperating SystemiOS 13.4.1 My Question or IssueThis issue has been something I’ve wanted to write about for so long now. For the last year or so (I feel like when I first used Spotify on iOS in 2017 ...

Music Fan

Plan Premium Country United States   Device iPhone XS Max Operating System iOS 13.4.1   My Question or Issue This issue has been something I’ve wanted to write about for so long ...

1487 Views

0 replies

3 likes

  • 1487 Views
  • 0 replies
  • 3 likes

Playlist details won’t update when sharing to Instagram story

PlanPremiumCountry DeviceiPhone 7 Operating SystemWindows 10 My Question or Issue I have created a playlist, named it, included a description, etc. Once I finished my playlist, I wanted to rename it. Once I did that, I tried to share it from my iPhon...

Newbie

  Plan Premium Country   Device iPhone 7   Operating System Windows 10   My Question or Issue  I have created a playlist, named it, included a description, etc. O...

gouverneur88

Newbie

2580 Views

1 replies

10 likes

  • 2580 Views
  • 1 replies
  • 10 likes

Playback not pausing during calls

Device(iPhone 11Operating System(iOS 13) My Question or Issue Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it impossible to manage or hear what's going on. Not sure why this is happenin...

Visitor

Device (iPhone 11 Operating System (iOS 13)   My Question or Issue   Whenever I pick up a call, Spotify playback does not pause the song and the music merges with the call making it ...

572 Views

0 replies

0 likes

  • 572 Views
  • 0 replies
  • 0 likes