Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 60755 Views
  • 16 replies
  • 37 likes
  • 60755 Views
  • 16 replies
  • 37 likes

Superuser Contribution How can I remove the currently playing song from my playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • PXP
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can not locate username and email

PlanPremiumCountryCanadaDeviceiPhone XOperating SystemiOS 13.3.1My Question or IssueI'm having trouble locating my username and email I opened the account with. I was just Charged for the premium service on April 3, 2020. Can anyone pls help???

  • Visitor
  • Plan Premium Country Canada Device iPhone X Operating System iOS 13.3.1 My Question or Issue I'm having trouble locating my username and email I opened the account with. I was just Charged f...
  • Ivan
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Spotify keeps playing last song added

First off here’s the detailsiPhone X iOS 11.4.1, premium spotify account (version 8.5.51.877). My issue is that every time i pick a song from the middle/not the first song of my liked(all of which are downloaded), it’ll play the song and then immedia...

  • Visitor
  • First off here’s the details iPhone X iOS 11.4.1, premium spotify account (version 8.5.51.877).  My issue is that every time i pick a song from the middle/not the first song of my liked(all of...
  • Billy-J
  • Spotify Star
  • 1079 Views
  • 3 replies
  • 1 likes
  • iOS
    Playback issue
  • 1079 Views
  • 3 replies
  • 1 likes

iOS and Harley Davidson Boom 4.3 USB vs Bluetooth

PlanPremiumCountryCanadaDeviceiPhone 8Operating SystemiOS 12.3.2 My Question or IssueSo I have an 8plus, with 12.3.2. I can hook up with HD Boom 4.3 via Bluetooth all works well, but I cannot via USB. When I hook up via USB the HD Box say no media fo...

  • Newbie
  • Plan Premium Country Canada Device iPhone 8 Operating System iOS 12.3.2   My Question or Issue So I have an 8plus, with 12.3.2.  I can hook up with HD Boom 4.3 via Bluetooth all w...
  • zchopper62
  • Regular
  • 1406 Views
  • 1 replies
  • 0 likes
  • 1406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t connect with Apple

PlanFreeCountryUSA DeviceiPhone 8 Plus Question or Issue I can’t connect with Apple ID

  • Visitor
  • Plan Free Country USA   Device iPhone 8 Plus  Question or Issue  I can’t connect with Apple ID     
  • Mario
  • Spotify Legend
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Downloads completely disappearing and problems with loading artist and songs

PlanPremiumCountrySouth AfricaDeviceiPhone XROperating SystemiOS 13.4 My Question or IssueWhen not connected to WiFi or Cellular Data to listen offline, in the playlist menu my liked songs are downloaded but upon entering the playlist, no songs are v...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone XR Operating System iOS 13.4   My Question or Issue When not connected to WiFi or Cellular Data to listen offline, in the playlist menu ...
  • iHighXP
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • broken
    downloads gone
    Glitches
    iOS 13.4
  • 521 Views
  • 2 replies
  • 0 likes

Superuser Contribution Battery drain

PlanPremiumCountryItalyDeviceiPhone 7 / iOS 13.3.1 My Question or IssueWent to sleep with 100% battery, woke up with Spotify used all the battery with no reason. I already has same issue couple of months ago, I had to reinstall the app. Is this somew...

  • Casual Listener
  •   Plan Premium Country Italy Device iPhone 7 / iOS 13.3.1   My Question or Issue Went to sleep with 100% battery, woke up with Spotify used all the battery with no reason. I alread...
  • thisisjp
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Bug

The album names text overlays the "SHUFFLE PLAY" icon on IOS.PlanPremiumCountryAustraliaDeviceiPhone 6sOperating SystemiOS 13.4 My Question or IssueMy album names text overlays the shuffle play button meaning some of it doesn't work. Image below.

  • Visitor
  • The album names text overlays the "SHUFFLE PLAY" icon on IOS. Plan Premium Country Australia Device iPhone 6s Operating System iOS 13.4   My Question or Issue My album names text over...
  • gabrielmgcp
  • Regular
  • 693 Views
  • 2 replies
  • 0 likes
  • 693 Views
  • 2 replies
  • 0 likes

Solved!! [iOS] Avoid transaction animation

Video During I’m watching a live preview of track, I opened the current playlist, and it’s happened. PlanPremiumCountryall App version  Device

D4BFA04A-D0D1-4859-86FE-A0DB6569BA6E.png EB2A4B49-BF31-4F09-AE5D-DABEB29030F5.jpeg
  • Casual Listener
  • Video  During I’m watching a live preview of track, I opened the current playlist, and it’s happened.   Plan Premium Country all   App version     Device
  • MattSuda
  • Spotify Star
  • 529 Views
  • 2 replies
  • 0 likes
  • 529 Views
  • 2 replies
  • 0 likes

Solved!! Visual problem when changing view in iOS app

PlanPremiumCountryFRANCEDeviceiPhone 7Operating SystemiOS 13 My Question or IssueWhen I change from "Currently Playing" to "Play Queue" view there is a visual problem : for a second I see screens in partial overlaying transparency that I am not suppo...

  • Visitor
  • Plan Premium Country FRANCE Device iPhone 7 Operating System iOS 13   My Question or Issue When I change from "Currently Playing" to "Play Queue" view there is a visual problem : ...
  • MattSuda
  • Spotify Star
  • 589 Views
  • 2 replies
  • 1 likes
  • 589 Views
  • 2 replies
  • 1 likes

X button to delete all the text in the find bar in the Liked Songs Playlists is no aligned

PlanPremiumCountryBrazil DeviceiPhone 11Operating SystemiOS 13.4 My IssueI just realized the X button used to delete all the text in the search bar is not aligned with the input box it is in

  • Regular
  • Plan Premium Country Brazil   Device iPhone 11 Operating System iOS 13.4   My Issue I just realized the X button used to delete all the text in the search bar is not aligned with...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Sound Quality Premium - not changing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIn Australia, just switched to Spotify Premium from Free and use Bose Soundlink Revolve plus....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue In Aust...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Bluetooth quality on ios

PlanPremiumCountrySweden DeviceIphone SE Operating System(iOS 10) Hi, Can somebody tell me abouth spotify bluetooth quality on ios? How does the transcoding work? My headphones supports aac and aptx but from my understanding ios only outputs aac and ...

  • Regular
  •   Plan Premium Country Sweden   Device Iphone SE  Operating System (iOS 10)   Hi,   Can somebody tell me abouth spotify bluetooth quality on ios? How does the tr...
  • 597 Views
  • 0 replies
  • 0 likes
  • 597 Views
  • 0 replies
  • 0 likes

Solved!! Different layouts for the same version

My mother and I share a family account. We have the same IPhone, with the same version, and the Spotify app is updated to the last version in both phones. But the artist page layout is completely different from one app to another. I would like to kno...

  • Newbie
  • My mother and I share a family account. We have the same IPhone, with the same version, and the Spotify app is updated to the last version in both phones. But the artist page layout is completel...
  • Emilia_8
  • Community Legend
  • 878 Views
  • 1 replies
  • 0 likes
  • 878 Views
  • 1 replies
  • 0 likes

Solved!! Daily Mix only on shuffle, how to fix?

PlanFreeCountryU.S.DeviceiPhone 11Operating SystemiOS 13.4.0 My Question or IssueThis morning my daily mixes were suddenly only able to play on shuffle along with the release radar mix. I have tried a lot of things to try to get it back to normal, bu...

  • Casual Listener
  •   Plan Free Country U.S. Device iPhone 11 Operating System iOS 13.4.0   My Question or Issue This morning my daily mixes were suddenly only able to play on shuffle along with the...
  • Emilia_8
  • Community Legend
  • 4867 Views
  • 3 replies
  • 0 likes
  • 4867 Views
  • 3 replies
  • 0 likes

Songs keep re-downloading in App

Hi there - I'm using the current up to date version of Spotify on my iPhone 11. Every few days, the app keeps re-downloading around a third of my saved/downloaded albums...meaning I load the app and it begins downloading around 1000 songs. It has rou...

  • Visitor
  • Hi there - I'm using the current up to date version of Spotify on my iPhone 11. Every few days, the app keeps re-downloading around a third of my saved/downloaded albums...meaning I load the app and ...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t go to the queue even if I’m premium please help me I don’t know if it’s my phones problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jamesg7392
  • Casual Listener
  • 483 Views
  • 3 replies
  • 0 likes
  • 483 Views
  • 3 replies
  • 0 likes

I cant download some albums

PlanPremium FamiliarCountryArgentinaDeviceiPhone 7Operating SystemiOS My Question or IssueI have premium, but i cant download some albums. i try A.R. Kane "Singles Collection" and R.A.P. Ferreira: "Purple Moonlight Pages "Its says that i have too muc...

  • Casual Listener
  •   Plan Premium Familiar Country Argentina Device iPhone 7 Operating System iOS    My Question or Issue I have premium, but i cant download some albums. i try A.R. Kane "Sing...
  • Strangeinstereo
  • Casual Listener
  • 612 Views
  • 2 replies
  • 0 likes
  • Albums
  • 612 Views
  • 2 replies
  • 0 likes

Spotify cannot find my chromecast

Plan: PremiumDevice: iPhone 8Operating System: iOS 13 My Question or Issue:As of a few days ago the spotify app on my phone won’t show my chromecast anymore as an available device. Other apps such as Netflix and Youtube however do connect to my chrom...

  • Visitor
  • Plan: Premium Device: iPhone 8 Operating System: iOS 13   My Question or Issue: As of a few days ago the spotify app on my phone won’t show my chromecast anymore as an available device...
  • 581 Views
  • 0 replies
  • 1 likes
  • 581 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify spielt nur shuffle, obwohl ich Premium habe

Spotify PremiumCountry: Germany Device(iPhone 11 und MacBook Pro My Question or IssueIch habe das Problem, dass Spotify die Liste nicht nacheinander spielt, sondern nur noch shuffle kann- Ich habe aber einen Premium-Account und möchte die Titel von H...

  • Visitor
  •   Spotify Premium Country: Germany   Device (iPhone 11 und MacBook Pro     My Question or Issue Ich habe das Problem, dass Spotify die Liste nicht nacheinander spielt, so...
  • Ivan
  • Spotify Legend
  • 3599 Views
  • 2 replies
  • 0 likes
  • 3599 Views
  • 2 replies
  • 0 likes