Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Spotify, I think you have a major problem. Lately, since a week or 3, both on my iPhone 4 (iOS7) and Ipod touch 4th Gen the tracks of my downloaded playlists, when being offline, stop playing after an undefined time. They skip to the next track but no audio can be heard.
Only when I do a "hard" skip myself to a next song, that song starts playing and audio can be heard. Again for 3, 4, 5 or more minutes until the same occurs.
I'm a happy premium user for more than a year now (correction: I was a happy premium user) and this really p***** me off very much.
I have done all that I could find on the community threads on this subject such as:
- clear history and cookies,
- delete the app
- turn off iphone or ipod
- turn it back on
- reinstall the app
- put the preferred playlists offline again
I'm a bit lost and it seems that you cannot manage to provide a solution to this terrible issue.
Any idea ?