Spotify uses excessive Cellular Date over Wifi

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Spotify uses excessive Cellular Date over Wifi

ShawnMattCraw
Casual Listener

Hello,

 

I have recently signed up for Spotify premium in order to stream my favorite albums, instead of having to sync them to my iPhone 5. I have noticed that while streaming music on my iPhone, while connected to Wifi, Spotify is still using my cellular data.. I have a 3 gigabit plan and I have already gone over an extra 3 gigabits, which has never happened as I barely go over a gigabit per month in the 6 years I have used iPhones and streaming music services. I rarely use spotify on my cellular network, as I do not like paying extra on my phone bill due to money constraints, these times are tough.

As you can see in the screenshots below, I have already used 919 MB with Spotify after 5 p.m. Yesterday. I got off of work at 5 p.m. and I was home the entire time on my Wifi network. Even if my Wifi was down, which it wasn't as I was playing a single game of Minecraft on xbox live the whole night until 1 a.m. Without disconnections, how can playing 5 songs, through the night, and one album, before I go to bed, use so much data? I looked into my settings and I am also using the low quality files: 96 Kbps Ogg format.

 

How does this make sense:

96 Kbps in Ogg format

.72 MB/minute

919MB in data usage in 14 hours 5 p.m. - 7 a.m. (When I woke up to the extra charges)

919 divided by .72 = 1,276.388888... 

divide that by 60 minutes to get hours

21.273 hours of streaming 

 

For further research:

160 Kbps = 12 hours of straight streaming

320 Kbps (Extreme)= 6 hours of straight streaming

 

 

photo 2.PNG

 

photo 3.PNG

768 MB in one hour? on my way to work...

 

photo 4.PNG

photo 1.PNG 

 

There is seriously something wrong with the Spotify app using my data while on Wifi. This has given me $30 in charges in the past few days. My first thought was to contact AT&T in order to get an explanation, until I looked at how much data Spotify is using. I cannot sort my recently listened songs by a date and time so I cannot do any further research. This is up to the Spotify team to determine, as they have the data on file. I have looked all over the website and app for a direct communications operation but I am only directed to a FAQ and these forums. I will not continue using a premium account for such a headache. Please assist me as I would like to use this service. Reimbursement is logical, but AT&T is not responsible for these issues. Spotify is. 

 

Thank you,

 

Shawn Crawford

17 Replies

Re: Spotify uses excessive Cellular Date over Wifi

Peter__
Community Legend

Unfortunately this is an open bug, the Spotify team are aware of extreme data usage on iOS. If you could add your details to the bugs topic that would be most appreciated. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify uses excessive Cellular Date over Wifi

StevefromMOG
Casual Listener
Yes a needed fix. MOG had it and Beats Music has it.
I now have to disable cellular Spotify. ???

It makes no sense.
iPhone user.

Re: Spotify uses excessive Cellular Date over Wifi

Peter__
Community Legend
The extreme data usage bug for iOS should be fixed post v0.9.3.

Are you still getting extreme usage?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Spotify uses excessive Cellular Date over Wifi

spiceman
Casual Listener
Same problem not a happy camper, over $80 in charges over the last two months!! All while on a wi fi connection. This is BS !!

Re: Spotify uses excessive Cellular Date over Wifi

vstomato
Regular

Hi,

 

I just encoutered the same issue, but your post is quite old, but I was wondering if you know if it happens again ?

or should I do something in particular ?

 

Thanks 

Re: Spotify uses excessive Cellular Date over Wifi

spiceman
Casual Listener
I have never had it happen again because there is a button under settings
"Download Using Cellular" that must be checked to off" that way Music only
downloads to your device when your connected to Wi Fi Please make sure
that you also select the "Make available offline button" on your albums,
songs and playlists so that the Music will download to your device when
your on Wi Fi therefor not costing you money for excessive cell data when
your playing music when not connected to Wi Fi.

Re: Spotify uses excessive Cellular Date over Wifi

vstomato
Regular

Good, I will double check, thanks !

Re: Spotify uses excessive Cellular Date over Wifi

Smifo11
Casual Listener
I've just had this over the last three months too. On an android phone. Use cellular turned off. And I only use it at home, where there's WiFi. I can't swear to the other make available setting as I've uninstalled it. But common sense surely says that "use cellular data" being off, should be sufficient to not use ANY data at all! I'd have thought this particular setting would be a black and white thing, not have a separate setting that can affect the data usage (assuming that is what has caused it). I've used nearly all of my data allowance, for the month, in four or five days. Since this post started in 2014, and this is something that can cost users a lot of money, I think it's a poor effort.

Re: Spotify uses excessive Cellular Date over Wifi

adb23
Newbie

Just as an FYI. This still appears to be an issue. I signed up for a premium account and have been using the IOS app on my wifi at home and it is crushing my cellular data... I have now turned off cellular data usage rights for Spotify in the IOS settings menu. This isn't something I should have to mess with as an end user. Having a mobile developer background, I know it is not difficult to determine which connection type is available and select accordingly. I am also aware that the new Wi-Fi Assist could come into play for IOS 9, but according to my device and the MB used it doesn't appear to be an issue. 

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