Spotify won't open!!! Help please

[Confuzzled]

Spotify won't open, whenever I click it, it goes back to the home screen
I've shut off and powered on my phone but it didn't help I also did that thing where you going to your language settings and change it and change it back.. Nothing is working
Advice?

[Confuzzled]

Sorry for the bad grammar up there...
Anyways also I have an iPhone 5c if that means anything and had spotify working fine yesterday

[Jordi]

Hi there and welcome to the community,

Could you try doing a full reinstallation of the app, including removing your local cache/data files.

[Confuzzled]

Thanks for the warm welcome 🙂
I've tried that as well and it hasn't worked, but thanks for the idea

[helenacrell]

same problem, has spotted working since the latest update, deleted and reinstalled, same problem. when i click the app, the icon darkens for a second but doesnt open as normal. have an iphone 4. please fix this, im paying for premium, and am not happy to have days where i cant access it

[MattSuda]

I suggest you contact support so they can help you. Make sure you tell them that you have already tried the troubleshooting steps.

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[meahtenoha]

Hey @Confuzzled & @helenacrell thanks for reaching to the Community. I think we can keep doing a bit of troubleshooting to help here. 

Could you both confirm the following for us:

1. Your exact device

2. The OS

3. The Spotify app version installed

4. How much space you available

Thanks!