Spotify Community

FrenchGuy · 2016-09-30

Hi Guys,

Got a problem with the ultimate app update on iOS.

The majority of my tracks in Library has disapeared!!

Someone knows what's goin' on and how to fix it ?

Thanks

osornios · 2016-09-30

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, be sure to use that username, instead of your email address, to login to your account. It's the one with your music.

Also, try logging in a different device to check if your music is there too.

Hope it helps. 🙂

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FrenchGuy · 2016-09-30

Thanks osornios, it works!

I logged on my laptop and my music is still here!

osornios · 2016-09-30

You're welcome. Glad I was able to help. 🙂

osorniosSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Tracks disappeared on Library