Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81812 Views
  • 19 replies
  • 37 likes
  • 81812 Views
  • 19 replies
  • 37 likes

Downloaded an album but all of the songs say 'unavailable'

I recently downloaded Frank Ocean's new album and have managed to listen to it a few times already using my iphone with a premium subscription, and so had my partner (who is on the same subscription). However, for some reason today when we both attem...

  • Newbie
  • I recently downloaded Frank Ocean's new album and have managed to listen to it a few times already using my iphone with a premium subscription, and so had my partner (who is on the same subscription)...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

All of my songs show up as ads.

I was listening to spotify on my iPhone 5s with it connected to my PS4. An ad came on for constant contact. The ad was cutting in and out, and all of a sudden another ad started playing in the middle of it. I brushed it off as a glitch, but now on my...

  • Newbie
  • I was listening to spotify on my iPhone 5s with it connected to my PS4. An ad came on for constant contact. The ad was cutting in and out, and all of a sudden another ad started playing in the middle...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Moving songs in a playlist

Hello. New to Spotify, when i I try and move the song order in a custom playlist, the app crashes. Running IOS10 and just installed Spotify after update. thanks for your help

  • Newbie
  • Hello.  New to Spotify,   when i I try and move the song order in a custom playlist, the app crashes.  Running IOS10 and just installed Spotify after update.   thanks for your...
  • 744 Views
  • 0 replies
  • 0 likes
  • 744 Views
  • 0 replies
  • 0 likes

playlist vanishing from iphone 6+ but not computer

I have been having this issue for a week. My iphone 6+ is losing my playlist everytime that I close the app.The next time that I open spotify on the iphone, and go to the playlist section all playlist are missing. I can retrieve them temporarly by ad...

  • Casual Listener
  • I have been having this issue for a week. My iphone 6+ is losing my playlist everytime that I close the app. The next time that I open spotify on the iphone, and go to the playlist section all ...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Solved!! Songs stuttering when using "device available" on ps4

Hello, Today i got home from work and tried to use my iphone to connect to my ps4 as i ussally do and the music was skipping and or stuttering. i tried different songs and even updated everything possible. I then tried a differnt device to connnect w...

  • Newbie
  • Hello, Today i got home from work and tried to use my iphone to connect to my ps4 as i ussally do and the music was skipping and or stuttering. i tried different songs and even updated everything pos...
  • aranyatara
  • Casual Listener
  • 808 Views
  • 1 replies
  • 0 likes
  • 808 Views
  • 1 replies
  • 0 likes

Can't log into app on Iphone or Ipad

I cant seem to log into my account on my iphone or ipad. I happened to be logged into my PC... go figure! Messaging I receive is Unabe to login, either username or password is incorrect. Have you signed up for a spotify account? Yes I have. Password ...

  • Newbie
  • I cant seem to log into my account on my iphone or ipad. I happened to be logged into my PC... go figure!   Messaging I receive is Unabe to login, either username or password is incorrect....
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Premium doesn't apply.

I'm part of a family premium plan and I was logged out of my account somehow and suddenly I'm just on the free version and can't find a way back on. How do I fix this or is it a problem with my billing?

  • Newbie
  • I'm part of a family premium plan and I was logged out of my account somehow and suddenly I'm just on the free version and can't find a way back on. How do I fix this or is it a problem with my billi...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Can't open Spotify

Spotify does not start anymore, reinstalled it, does not work, can log in and after i press log in it freezes...

  • Newbie
  • Spotify does not start anymore, reinstalled it, does not work, can log in and after i press log in it freezes...
  • tomfalconer
  • Newbie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

No premium even though i've payed

So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting authorized by spotify.

  • Casual Listener
  • So i bought my spotify premium today. Like every month i buy it on the appstore. So i get the bill sent to my email but my spotify is still on the free version. I don't know why it isn't getting auth...
  • osornios
  • Spotify Star
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution iOS 9.3.4 excessive battery drain

Spotify gives me less than 6 hours of listening on my iPhone SE. I just opened Spotify to play a saved playlist in offline mode for 2 hours and saw my battery dropping from 100 to 75%, the display was on for literally 1 minute. Dear Spotify team, wha...

spotify battery drain.png
  • Music Fan
  • Spotify gives me less than 6 hours of listening on my iPhone SE. I just opened Spotify to play a saved playlist in offline mode for 2 hours and saw my battery dropping from 100 to 75%,...
  • user-removed
  • Not applicable
  • 690 Views
  • 3 replies
  • 0 likes
  • 690 Views
  • 3 replies
  • 0 likes

Spotify app crashes iOS 9.

I am having a problem with the Spotify app crashing in offline mode. I am using iOS 9.3.1 and Spotify version 5501023. I have of course tried resetting my device, to no effect. I have an iPad Air and there are 26.6 GB available unused space.

  • Visitor
  • I am having a problem with the Spotify app crashing in offline mode. I am using iOS 9.3.1 and Spotify version 5501023. I have of course tried resetting my device, to no effect. I have an iPad Ai...
  • Drilling4mana
  • Newbie
  • 1731 Views
  • 2 replies
  • 0 likes
  • 1731 Views
  • 2 replies
  • 0 likes

Bug: Swiping to "Add to Up Next" doesn't work in Offline Mode

Hi, I just wanted to report a bug I noticed with the Spotify iOS app. Whenever I'm using it in Offline Mode or my iPhone doesn't have a signal, swiping on a song to add it to the Queue/Up Next playlist doesn't work (or only works occasionally/is extr...

  • Regular
  • Hi,  I just wanted to report a bug I noticed with the Spotify iOS app. Whenever I'm using it in Offline Mode or my iPhone doesn't have a signal, swiping on a song to add it to the Queue/Up Next...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

Plan familiar

No puedo quitar los comerciales

  • Newbie
  • No puedo quitar los comerciales
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Doesn't play next song on my Iphone

When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't work even if I have delited and downloaded Spotify ...

  • Newbie
  • When listening to my own playlists (and in general), the next song isn't playing. I have to manually klick "next" in order to listen to more music. This just happened a week ago and it still doens't ...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

New playlists won't sync/load

Playlists that I had on my iPod before a few days ago seem to be working perfectly fine but anything created after that won't load. It creates a new section on the playlists tab so I know that the app is acknowledging there are new playlists to sync ...

  • Casual Listener
  • Playlists that I had on my iPod before a few days ago seem to be working perfectly fine but anything created after that won't load. It creates a new section on the playlists tab so I know that the ap...
  • typlbridge
  • Newbie
  • 6619 Views
  • 12 replies
  • 0 likes
  • 6619 Views
  • 12 replies
  • 0 likes

Podcasts cause a lot of traffic, even when they are downloaded

Hi! I downloaded the latest episode of the german podcast 'Fest und Flauschig' and also the playlist that accompanies the show called 'Fidi und Bumsi' Today on the way to work I wanted to play this episode, but although it was already downloaded, spo...

  • Newbie
  • Hi!   I downloaded the latest episode of the german podcast 'Fest und Flauschig' and also the playlist that accompanies the show called 'Fidi und Bumsi' 😉   Today on the way to work I ...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Spotify radio stops after 12 songs

I have a premium account, but every radio station that I play stops after about a dozen songs and I have to restart the station. Anyone know why this might be happening?

  • Newbie
  • I have a premium account, but every radio station that I play stops after about a dozen songs and I have to restart the station.  Anyone know why this might be happening?
  • nyarlathotep108
  • Regular
  • 318 Views
  • 1 replies
  • 2 likes
  • 318 Views
  • 1 replies
  • 2 likes

Offline music not downloading

Firstly, Apologies got asking, i did try to find rhe answer online.on my ipad, i click 'available offline' on the desired playlist and the music does not download. I have tried several solutions.one thread states that a similae problem due to lack of...

  • Visitor
  • Firstly, Apologies got asking, i did try to find rhe answer online. on my ipad, i click 'available offline' on the desired playlist and the music does not download. I have tried several solutions....
  • 12121281880
  • Newbie
  • 905 Views
  • 7 replies
  • 0 likes
  • 905 Views
  • 7 replies
  • 0 likes

How to change cover art

To change your cover art you have to becom a rockstar at 

  • Newbie
  • To change your cover art you have to becom a rockstar at 
  • user-removed
  • Not applicable
  • 1202 Views
  • 3 replies
  • 0 likes
  • 1202 Views
  • 3 replies
  • 0 likes

Premium account random songs not playing offline

Okay, so i've read a few forums and still not finding answers to my issue. I have an iPhone, have no memory issues and have not maxed 3,333 songs on my phone. The playlists or albums I download to the phone when I go offline still doesn't play. When ...

  • Newbie
  • Okay, so i've read a few forums and still not finding answers to my issue. I have an iPhone, have no memory issues and have not maxed 3,333 songs on my phone. The playlists or albums I download to th...
  • osornios
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes