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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • snoMell
  • Casual Listener
  • 35360 Views
  • 14 replies
  • 36 likes
  • 35360 Views
  • 14 replies
  • 36 likes

Superuser Contribution cant play music

i have premium and have my songs in songs and not a playlist but the thing it goes into when you click on the plus and i have it downloaded so i can lisen to it offline but 50% of the time i cant lisen to it when im offline, i pay for premium so i wo...

  • Casual Listener
  • i have premium and have my songs in songs and not a playlist but the thing it goes into when you click on the plus and i have it downloaded so i can lisen to it offline but 50% of the time i cant lis...
  • sopxox
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • 457 Views
  • 2 replies
  • 0 likes

Superuser Contribution "An error occurred" when searching on iOS

Every time I try to search in Spotify for iOS, I get an error with no description. Screenshot attached. I've already unlinked my iPhone from my account, deleted, restarted the phone and reinstalled the app twice. Combined with the removal of notifica...

  • Casual Listener
  • Every time I try to search in Spotify for iOS, I get an error with no description. Screenshot attached.    I've already unlinked my iPhone from my account, deleted, restarted the phone an...
  • pinen83
  • Music Fan
  • 619 Views
  • 5 replies
  • 0 likes
  • 619 Views
  • 5 replies
  • 0 likes

Spotify stop functioning after one or two song

hi there,I have issues with all my devices and for a while now, Spotify stop functioning after one or two song it is completly freeze and this happen on my android phone and all my devices, iphone, ipad...to stop that I have to kill the spotify proce...

  • Visitor
  • hi there, I have issues with all my devices and for a while now, Spotify stop functioning after one or two song it is completly freeze and this happen on my android phone and all my devices, iphone,...
  • user-removed
  • Not applicable
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted pic on Spotify profile

Awhile back,I allowed a friend the access of my Spotify account. While using my, she has, in some form or fashion, posted a pic of her which I can not delete, nor do I know how. Please help! I dont want to delete the account just to create another to...

  • Newbie
  • Awhile back,I allowed a friend the access of my Spotify account. While using my, she has, in some form or fashion, posted a pic of her which I can not delete, nor do I know how. Please help! I dont w...
  • Alejandar
  • Spotify
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Audio only?

Hi, Is there a way to only have the audio form the podcast play only? Or maybe adding that option for the mobile apps version.

  • Newbie
  • Hi,    Is there a way to only have the audio form the podcast play only? Or maybe adding that option for the mobile apps version. 
  • Alejandar
  • Spotify
  • 896 Views
  • 1 replies
  • 2 likes
  • 896 Views
  • 1 replies
  • 2 likes

Superuser Contribution No one can see my playlists

I have 38 playlists but for some reason. No one who follows me says they can see them. I have it turned on so the public can see my activity. But how can I get them to view my lists ????

  • Casual Listener
  • I have 38 playlists but for some reason. No one who follows me says they can see them. I have it turned on so the public can see my activity. But how can I get them to view my lists ????
  • Alejandar
  • Spotify
  • 710 Views
  • 3 replies
  • 0 likes
  • 710 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lieder nur im Offline-Modus

Also, ich möchte nicht alle meine Lieder auf Spotify im Offline-Modus haben, sprich immer dieses grüne Downloadzeichen. Da ich gehört habe, dass das viel Datenvolumen frisst. Meine Freundin hat das so das nicht alle Lieder im Offline-Modus abgespielt...

  • Newbie
  • Also, ich möchte nicht alle meine Lieder auf Spotify im Offline-Modus haben, sprich immer dieses grüne Downloadzeichen. Da ich gehört habe, dass das viel Datenvolumen frisst. Meine Freundin hat das s...
  • Alejandar
  • Spotify
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify log off automatically, if starting the app

Dear Spotify-Team, my Problem is, that spotify sometimes log off automatically my account on my Iphone 6. Therefore all the Songs on "Offline Modus" are noch downloaded on the Phone anymore. It`s only on my Iphone, on Ipad or Ipod there is all normal...

  • Newbie
  • Dear Spotify-Team,   my Problem is, that spotify sometimes log off automatically my account on my Iphone 6. Therefore all the Songs on "Offline Modus" are noch downloaded on the Phone any...
  • Alejandar
  • Spotify
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

I'm about to cancel this app

I'm trying to log in the CORRECT email and CORRECT password under LOG IN and it keeps saying "you've already created an account with this email." WELL **bleep**ING DUH that's why I'm LOGGING IN not signing up. How in the **bleep** do I fix this. Or I...

  • Newbie
  • I'm trying to log in the CORRECT email and CORRECT password under LOG IN and it keeps saying "you've already created an account with this email." WELL **bleep**ING DUH that's why I'm LOGGING IN not s...
  • osornios
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music Starts and Stops

Occasionally when listening to music, it is as if someone else is controling my music. It will pause, fast forward or change randomly, sometimes if I switch to another app, or sleep my phone display, other times completly randomly. I have reinstalled...

  • Newbie
  • Occasionally when listening to music, it is as if someone else is controling my music. It will pause, fast forward or change randomly, sometimes if I switch to another app, or sleep my phone display,...
  • Alejandar
  • Spotify
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution appearance on the ios app

i want my app whit the buttons dow, idk why i don't get them with the updates. thanks

  • Visitor
  • i want my app whit the buttons dow, idk why i don't get them with the updates. thanks
  • Alejandar
  • Spotify
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Touch screen issue with certain albums

So I have an issue when playing certain albums on both mine & my partners 5c's, when you select a song in an album it plays the song two or three above, select onother album its fine go back to thins one its the same....... deleted the app, re-instal...

  • Casual Listener
  • So I have an issue when playing certain albums on both mine & my partners 5c's, when you select a song in an album it plays the song two or three above, select onother album its fine go back to t...
  • MaryS
  • Roadie
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

Playlist from SoundHound

Hi. I connected my SoundHound app (iPhone 5s) with my Spotify account. Every time I discover a new song with SoundHound, I press the button to add it to the Spotify playlist. The app shows a "Song added to playlist" message, but the playlist never sh...

  • Newbie
  • Hi.    I connected my SoundHound app (iPhone 5s) with my Spotify account. Every time I discover a new song with SoundHound, I press the button to add it to the Spotify playlist. The app...
  • seigea
  • Casual Listener
  • 1369 Views
  • 3 replies
  • 0 likes
  • 1369 Views
  • 3 replies
  • 0 likes

Spotify web player not working on safari iPad

In class trying to listen to music while I work. Try to get the web player up and running and I can't get it open. Have checked threads and I found a link that lets me play 30 seconds of songs. I have premium. Have attached what opens up when I go to...

  • Newbie
  • In class trying to listen to music while I work. Try to get the web player up and running and I can't get it open. Have checked threads and I found a link that lets me play 30 seconds of songs. I hav...
  • 906 Views
  • 0 replies
  • 1 likes
  • 906 Views
  • 0 replies
  • 1 likes

Can't download Spotify

Hi,Im trying To download the app from AppStore With My new iPad. But it wont start the download.I have been trying several times but it wont work at all.

  • Newbie
  • Hi, Im trying To download the app from AppStore With My new iPad. But it wont start the download. I have been trying several times but it wont work at all.
  • Naokere
  • Newbie
  • 3876 Views
  • 4 replies
  • 0 likes
  • 3876 Views
  • 4 replies
  • 0 likes

Solved!! How much memory does Premium need?

Hi, I'm interested in upgrading to Premium because I like the idea of not having adverts, but I can't find out anywhere how much memory it uses on your phone. My phone is pretty much full up so before I pay the extra, I want to make sure I'll have sp...

  • Newbie
  • Hi, I'm interested in upgrading to Premium because I like the idea of not having adverts, but I can't find out anywhere how much memory it uses on your phone.  My phone is pretty much full up so...
  • kbrooksc
  • Community Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Can't login - Reinstalling Spotify and Playlists

Spotify would not connect to other devices and continued to say connecting at the bottom of the screen. I had full working wifi internet connection.So I closed the app and re-opened and nothing. I then did the latest update and nothing. I then closed...

  • Casual Listener
  • Spotify would not connect to other devices and continued to say connecting at the bottom of the screen. I had full working wifi internet connection. So I closed the app and re-opened and nothing. I ...
  • lucille27
  • Casual Listener
  • 1190 Views
  • 2 replies
  • 0 likes
  • 1190 Views
  • 2 replies
  • 0 likes

Solved!! Subscription gone wrong (via iTunes)

Hi!It's the second time in a week that when I update my Spotify account to the Premium version, paying it with my iTunes credit, when I open the app it shows I still have the free version.The first time it happened I asked Apple for a refund and they...

  • Casual Listener
  • Hi! It's the second time in a week that when I update my Spotify account to the Premium version, paying it with my iTunes credit, when I open the app it shows I still have the free version...
  • LordRollin
  • Community Legend
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes