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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43357 Views

43 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109012 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1638 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301876 Views

62 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127796 Views

19 replies

38 likes

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  • 19 replies
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Solved!! iOS App looks different

Brief description of the issue:When I open the app, I only see 3 icons as oppose to 5. I only see home, search and the profile icons. I'm missing radio and browse icons. The icons I have do not have texts underneath as well. What steps you’ve tried a...

Newbie

Brief description of the issue: When I open the app, I only see 3 icons as oppose to 5. I only see home, search and the profile icons. I'm missing radio and browse icons. The icons I have do not hav...

MattSuda

Spotify Star

1270 Views

1 replies

0 likes

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iPhone forgets login details

Hi, sometimes my iPhone forgets my premium account login details and I have to sign in and download again all the previous downloaded songs. this is very annoying because it may happen while in offline modes (e.g. on a plane) when you don't have any ...

Regular

Hi,   sometimes my iPhone forgets my premium account login details and I have to sign in and download again all the previous downloaded songs.   this is very annoying because it may hap...

marcolin

Regular

660 Views

4 replies

0 likes

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Download issues

I'm at the point of canceling my service with Spotify. I fly a lot and when I'm on airplane mode my songs on Spotify aren't saved. When I try and download and click on the download bar it goes from green to grey. It won't download!!!!

Newbie

I'm at the point of canceling my service with Spotify. I fly a lot and when I'm on airplane mode my songs on Spotify aren't saved. When I try and download and click on the download bar it goes from g...

244 Views

0 replies

0 likes

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Downloading to Ipod Shuffle

My son is at boarding school where they don't allow the newest Ipod with a camera and internet access, only the older school types like Ipod Shuffle. Have been struggling for several days to get his Spotify Premium contents onto the Shuffle. Can this...

Newbie

My son is at boarding school where they don't allow the newest Ipod with a camera and internet access, only the older school types like Ipod Shuffle.  Have been struggling for several days to ge...

angeloswaldomp

Casual Listener

537 Views

1 replies

0 likes

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Solved!! frozen

My Iphone 6s is playing the music but won't let me change the song or forward it or rewind once a song is being played. It won't allow me to choose the song either. How am I supposed to fix this issue?? I have deleted the app and tried re installing ...

Casual Listener

My Iphone 6s is playing the music but won't let me change the song or forward it or rewind once a song is being played.  It won't allow me to choose the song either.  How am I supposed to f...

nenavanstone

Casual Listener

803 Views

4 replies

0 likes

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Solved!! Strange looking player in iPad app

Is this happening only on my iPad? The player looks quite strange (the same in horizontal mode).

Visitor

Is this happening only on my iPad? The player looks quite strange (the same in horizontal mode).

user-removed

Not applicable

532 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Songs grayed out in personal playlists after switching to new device

So I just switched to an iPhone SE from a Droid. After downloading and installing the Spotify app, I went to play one of my personal playlists. However, a lot of the songs are grayed out and say song unavailable. When I search for the songs in Spotif...

Newbie

So I just switched to an iPhone SE from a Droid. After downloading and installing the Spotify app, I went to play one of my personal playlists. However, a lot of the songs are grayed out and say song...

219 Views

0 replies

0 likes

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iOS 10 - Issue with Spotify for Iphone

Hi TeamI connect to Spotify via Lightning Cable in my vehicle and any music I want to listen to is cached as I use Spotify Premium. The issue happening now is if the network changes in any way when listening to any song on Spotify (eg, 4G to 3G, 3G t...

Regular

Hi Team I connect to Spotify via Lightning Cable in my vehicle and any music I want to listen to is cached as I use Spotify Premium.   The issue happening now is if the network changes i...

bashnz

Regular

2991 Views

6 replies

0 likes

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Listening offline

Why can't I listen to music when I'm offline? I have downloaded my playlist and the green arrow is showing on every song but as soon as I have no internet they show up as not downloaded and won't play? What do I do thinking of cancelling this subscri...

Newbie

Why can't I listen to music when I'm offline? I have downloaded my playlist and the green arrow is showing on every song but as soon as I have no internet they show up as not downloaded and won't pla...

m4r1vs

Casual Listener

297 Views

1 replies

0 likes

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  • 1 replies
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Long connecting time

Everytime i start Spotify on my iphone 6 it takes minutters before i her online. It keeps connecting.

Newbie

Everytime i start Spotify on my iphone 6 it takes minutters before i her online. It keeps connecting.

267 Views

0 replies

0 likes

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Spotify Family on smart phones

If I start a Spotify family plan can we then all use Spotify on our smart phones or is this only on desktops?

Newbie

If I start a Spotify family plan can we then all use Spotify on our smart phones or is this only on desktops?

Hubo

Community Legend

550 Views

2 replies

1 likes

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  • 2 replies
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IOS 10.0.2 - Login problems

Hello, I just got my iPhone 7 and i want to log in with Spotify, although i got my facebook linked it freezes whenever i login with facebook, the whole app gets stuck. I've tried rebooting etc. And when it doesn't freeze the login page of facebook st...

Newbie

Hello,   I just got my iPhone 7 and i want to log in with Spotify, although i got my facebook linked it freezes whenever i login with facebook, the whole app gets stuck. I've tried rebooting e...

457 Views

0 replies

0 likes

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followed spotify friends do not show up on followers list

Hi, i hope someone can help me. I have family premium and im having some trouble. I clicked on SEARCH and entered my partners spotify username, it came up, i clicked on follow and then, NOTHING!!!! If i then look at my profile it shows im following 4...

Newbie

Hi, i hope someone can help me. I have family premium and im having some trouble. I clicked on SEARCH and entered my partners spotify username, it came up, i clicked on follow and then, NOTHING!!!! I...

480 Views

0 replies

0 likes

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Forward and pause randomly when connected with Mini Connected (Bmw)

After the most recent update Spotify keeps pausing only when using Spotify with Mini Connected on my Mini Countryman. It forward songs and pauses at random intervals multiple times throughout every song I play. I use it with all songs downloaded to l...

Newbie

After the most recent update Spotify keeps pausing only when using Spotify with Mini Connected on my Mini Countryman. It forward songs and pauses at random intervals multiple times throughout every s...

328 Views

0 replies

0 likes

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Stuck "wating to download"

For about a week now, every time I try and download a song onto my iPhone it is "stuck" waiting to download. I pay for a service. Spotify takes my money. Ergo, i should get the service I pay for. Welcome to capitalism.

Music Fan

For about a week now, every time I try and download a song onto my iPhone it is "stuck" waiting to download.   I pay for a service. Spotify takes my money. Ergo, i should get the service I pay...

Vargtand

Casual Listener

736 Views

3 replies

0 likes

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iOS 10 issues

Ever since I downloaded iOS 10, I'm no longer able to preview songs (I just get kicked out of the app) any help

Newbie

Ever since I downloaded iOS 10, I'm no longer able to preview songs (I just get kicked out of the app) any help

mvonbarn

Newbie

1805 Views

3 replies

1 likes

  • 1805 Views
  • 3 replies
  • 1 likes

Solved!! Songs are shuffling without having chosen Shuffle Play

For the past couple of days songs within my playlists have been shuffling even though I haven't chosen Shuffle Play. I go to Your Music, select a Playlist, and tap on the first song in the playlist. The first song starts playing but then instead of p...

Casual Listener

For the past couple of days songs within my playlists have been shuffling even though I haven't chosen Shuffle Play. I go to Your Music, select a Playlist, and tap on the first song in the playlist. ...

Blusky500

Newbie

20557 Views

5 replies

0 likes

shuffle
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Logging Into Spotify on Ipod Through Facebook

I'm trying to log into Spotify through facebook on my Ipod 5. I click login using facebook, where it then takes me to safari to type in the credentials. I type them in, with the correct email and password, then when I select login, it just reloads th...

Newbie

I'm trying to log into Spotify through facebook on my Ipod 5. I click login using facebook, where it then takes me to safari to type in the credentials. I type them in, with the correct email and pas...

charlysg2000

Newbie

428 Views

1 replies

0 likes

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  • 0 likes