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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43258 Views
  • 15 replies
  • 36 likes
  • 43258 Views
  • 15 replies
  • 36 likes

Trouble connecting iPhone 6plus to my car

When I plug in my iPhone to my vehicle using my sub port the audio screen says "no song". Others have plugged in their iPhones and Spotify works great. Is there a setting that has to be adjusted to make Spotify work?

  • Casual Listener
  • When I plug in my iPhone to my vehicle using my sub port the audio screen says "no song". Others have plugged in their iPhones and Spotify works great. Is there a setting that has to be adjusted to m...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Can't log in anymore

Hey everyone!I just got a new iPhone today and I'm not able to log in on the app anymore. (account is connected to facebook)I already uninstalled the app an installed it again. But still everytime I try to log in it says that I already authorized Spo...

  • Newbie
  • Hey everyone! I just got a new iPhone today and I'm not able to log in on the app anymore. (account is connected to facebook) I already uninstalled the app an installed it again. But still everytim...
  • gustuser11
  • Newbie
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Spotify iOS App for iPhone 4 - So slow!

Hi.. Since I've installed the latest update for my iPhone 4 my experience with Spotify has been terrible. The app is so laggy everywhere, pretty much unusable and frustrating. I'm a recent premium user. I'm happy with the service itself on my Mac for...

  • Regular
  • Hi.. Since I've installed the latest update for my iPhone 4 my experience with Spotify has been terrible. The app is so laggy everywhere, pretty much unusable and frustrating. I'm a recent premium us...
  • mathuijs
  • Newbie
  • 11483 Views
  • 15 replies
  • 11 likes
  • 4
    iOS
    iphone
    iphone4
    laggy
    slow
  • 11483 Views
  • 15 replies
  • 11 likes

Missing playlists

Hi! Lately my Spotify account on my iPhone isn't working as it should. The songs won't start when I press play, and all my playlists have suddenly disappeared. Spotify works just as normal on my laptop and iPad, so it's only on my iPhone it is behavi...

  • Newbie
  • Hi!   Lately my Spotify account on my iPhone isn't working as it should. The songs won't start when I press play, and all my playlists have suddenly disappeared. Spotify works just as normal o...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

Other listening devices other than iPod

Hi all I love my music but I am running out of room on my iPhone so I am looking to purchase another music player. Do any of you know if there is another type of non iPod device that works with Spotify? I already have an iPod which I want to keep sep...

  • Newbie
  • Hi all   I love my music but I am running out of room on my iPhone so I am looking to purchase another music player.  Do any of you know if there is another type of non iPod device t...
  • gemgem06
  • Casual Listener
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Is Spotify bugged on iPhone?

Recently tryout Spotify on my PC,and I feel great with using it.So I download to my iPhone, but it doesn't work.No matter what I try or relogin, it shows a dialogue says "You find a premium feature bla bla bla".NONE of these artists,songs or radio wo...

  • Visitor
  • Recently tryout Spotify on my PC,and I feel great with using it. So I download to my iPhone, but it doesn't work. No matter what I try or relogin, it shows a dialogue says "You find a premium featu...
  • user-removed
  • Not applicable
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

Won't play at all on iPhone free account

When I choose an album or playlist and press Shuffle Play, no audio plays.The artist & title appears at the bottom (above menu bar) but no audio comes.I have deleted and reinstalled Spotify, and updated iOS.Account: freeiOS: 9.3.5Spotify: 3.0.0.256

  • Newbie
  • When I choose an album or playlist and press Shuffle Play, no audio plays. The artist & title appears at the bottom (above menu bar) but no audio comes. I have deleted and reinstalled Spotify, ...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Is there a way to see what playlists are download while using Carplay

Just after a way to see if there is a setting, or something im missing, to show what playlists are downloaded while using apple carplay?

  • Regular
  • Just after a way to see if there is a setting, or something im missing, to show what playlists are downloaded while using apple carplay?
  • Tacocatracecar
  • Regular
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Spotify does not find chromecast

Today I bought the Chromecast 2 in the presumption that I could cast my Spotify music to my TV. The thing is that the Spotify app on my iPhone 6 and my iPad Mini 4 just cant find/see the chromecast device. I did everything I could find online to conf...

  • Casual Listener
  • Today I bought the Chromecast 2 in the presumption that I could cast my Spotify music to my TV. The thing is that the Spotify app on my iPhone 6 and my iPad Mini 4 just cant find/see the chromecast d...
  • martijnvanham
  • Casual Listener
  • 927 Views
  • 2 replies
  • 0 likes
  • 927 Views
  • 2 replies
  • 0 likes

Solved!! Shuffle Play Button still present when Premium ?

Hi folks, I'm very new on Spotify so sorry if it's a stupid question... I was using Spotify Free on my iPhone, I had then a huge button on almost every screen "Shuffle Play".I just upgraded Premium (family) and The huge Shuffle button is still there....

  • Casual Listener
  • Hi folks,   I'm very new on Spotify so sorry if it's a stupid question...   I was using Spotify Free on my iPhone, I had then a huge button on almost every screen "Shuffle Play". I jus...
  • BrunoSbille
  • Casual Listener
  • 2522 Views
  • 2 replies
  • 1 likes
  • 2522 Views
  • 2 replies
  • 1 likes

Waiting to download

I have an iPhone 6 with the most current version of iOS and an up to date version of Spotify. I can easily download individual songs or albums, but a Playlist I created keeps saying "Waiting to Download." I have to go through every song in the Playli...

  • Casual Listener
  • I have an iPhone 6 with the most current version of iOS and an up to date version of Spotify. I can easily download individual songs or albums, but a Playlist I created keeps saying "Waiting to Downl...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Volume is lowering on songs via car bluetooth

Hello I recently got a car which allows me to do play music via bluetooth and decided to start using spotify to listen to music in the car. I like to listen to a lot of bass heavy house and I've noticed that the volume during tracks will suddenly go ...

  • Newbie
  • Hello   I recently got a car which allows me to do play music via bluetooth and decided to start using spotify to listen to music in the car.   I like to listen to a lot of bass heavy h...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

Offline mode sometimes not working

This keep happens to me. I have premium Spotify yet occasionally my 'saved' or 'downloaded' albums do not work offline and it says that I need to go online. Very annoying considering I'm paying for this. See photos, it happens so often but not all th...

  • Newbie
  • This keep happens to me. I have premium Spotify yet occasionally my 'saved' or 'downloaded' albums do not work offline and it says that I need to go online. Very annoying considering I'm paying for t...
  • dplusl
  • Casual Listener
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Can't find all songs despite premium account

HiI can't find the songs I wish too find even though I have a premium account and have had it for soon three years.My friends and family who have premium accounts can find a lot of songs which I can't find so its not just about a song or two.Does any...

  • Newbie
  • Hi I can't find the songs I wish too find even though I have a premium account and have had it for soon three years. My friends and family who have premium accounts can find a lot of songs which I ...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

iPhone interface

All my friends Spotify have a different interface layout to mine and mine won't update? they're all iPhones but mine is still the old layout.. how can I fix this

  • Casual Listener
  • All my friends Spotify have a different interface layout to mine and mine won't update? they're all iPhones but mine is still the old layout.. how can I fix this
  • momozkat
  • Newbie
  • 509 Views
  • 3 replies
  • 0 likes
  • 509 Views
  • 3 replies
  • 0 likes

Playlist doesn't actualice in all my devices

I use Spotify in several devices and up to now, when I add a song into a playlist, it apears in The same playlist in all my devices with The same account but now, when I add a song in a playlist in one Of my devices, The song only apears in this iPho...

  • Casual Listener
  • I use Spotify in several devices and up to now, when I add a song into a playlist, it apears in The same playlist in all my devices with The same account but now, when I add a song in a playlist in o...
  • Anabcn3
  • Casual Listener
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Spotify IOS Preview Error

hello guys, newbie here, i got an issue on my spotify's preview feature, you know when you are in a playlist and you can hold down a song to preview it, mine is error. if i hold a song the spotify will crash and close automatically. i'm using ios 10 ...

  • Casual Listener
  • hello guys, newbie here, i got an issue on my spotify's preview feature, you know when you are in a playlist and you can hold down a song to preview it, mine is error. if i hold a song the spotify wi...
  • stevenbenly
  • Casual Listener
  • 896 Views
  • 2 replies
  • 0 likes
  • asap
    Fix
    problem
  • 896 Views
  • 2 replies
  • 0 likes

How to bookmark/save a playlist to edit it?

Hello, I would like to edit Spotify playlists (not my own).Tried to save or follow them but cannot edit them or add new songs to it. Isn't there an option to do so? thanks, tobias

  • Regular
  • Hello,   I would like to edit Spotify playlists (not my own). Tried to save or follow them but cannot edit them or add new songs to it.   Isn't there an option to do so?   thank...
  • Bearfootrecords
  • Community Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Solved!! Problem with playing songs in order

Thanks you for reading my question. I am new to Spotify and just love it. I listen all day at work in offline mode.I listen on my I-phone 3G via the Spotify iOS 4 mobile App. Sometimes I would like to listen to the songs in a playlist in order, but i...

  • Casual Listener
  • Thanks you for reading my question. I am new to Spotify and just love it.  I listen all day at work in offline mode. I listen on my I-phone 3G via the Spotify iOS 4 mobile App.  Sometimes...
  • marelter150201
  • Newbie
  • 25872 Views
  • 10 replies
  • 3 likes
  • 25872 Views
  • 10 replies
  • 3 likes

Song looping back to beginning

just got a new Bose wave sound system. Randomly in a playlist or album, a song will stop at some point in the song and start again at the beginning.

  • Newbie
  • just got a new Bose wave sound system. Randomly in a playlist or album, a song will stop at some point in the song and start again at the beginning.
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes