Tracks not available

Reply

Tracks not available

Gig Goer
‎2012-07-26 10:23 AM

I have a premium account and using iOS (iPhone, iPad) as well as OS X. Some of the tracks are available for streaming and some are not (i.e. Marcus Miller, PinkFloyd). They are in gray on iOS devices with a popup 'Track Unavailable You can still start radio station based on this artist' while trying to play. Any ideas?

 

Best,

S.

7 Replies

Re: Tracks not available

Moderator
Moderator
‎2012-07-26 11:01 AM
Welcome to the Community! Are these Marcus Miller and Pink Floyd tracks your local files at all?
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Re: Tracks not available

Gig Goer
‎2012-07-26 11:58 AM
No, they are not my local files. Those are tracks found in Spotify search. Thank you for your prompt reply S.

Re: Tracks not available

Spotify Legend
‎2012-07-26 12:05 PM
Hello.

It seems that some albums are appearing that aren't actually playable in the Spotify catalogue, even after Hide Unplayable Tracks turned on. We're looking into this and hopefully this should be remedied in the next update of the iOS application.
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Airhorn Enthusiast

Re: Tracks not available

Gig Goer
‎2012-07-26 12:25 PM
I'm not really convinced if that's right diagnosis due to the fact that a friend of mine checked same albums at the same time and they were available without any problems. The only difference is that I have a US account and his is UK

Re: Tracks not available

Moderator
Moderator
‎2012-07-27 06:51 AM
Sfronc - David should be right here. The Spotify catalogue differs between countries, so you and your friend will have different songs available. The ones that you can't play will be the ones available in different territories.
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Re: Tracks not available

Edited
International Star
‎2012-07-27 07:12 AM

Adding in some clarification here:

 

Some music labels only release to certain countries while blocking the release from the rest.

 

It's all about who owns the rights to the music and where they want it released to.

 

Music would be better if labels didn't block their releases from certain countries, but sadly this is how the music business works.


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: Tracks not available

Music Fan
‎2012-07-28 06:43 PM

Hi I'd like to second this, for example two weeks ago all of 'The Maine's music was available to play for me on my device, but suddenly last week some songs in certain albums were greyed out while others work. 

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