Unable to download spotify on iPhone 5?

[tall_jase]

Hello,

I have a premium Spotify account, accessing via iPad & Macbook without issues.  Recently bought iPhone 5 but unable to download the Spotify app, the download button is constantly greyed out.  Any ideas how to resolve this ?

The app worked fine on the previous iPhone 4S I had.

Any help greatly appreciated.

Cheers, Jason

[Peter__]

Download button on iTunes? 

Is your account set to a country where Spotify is available and your account age on iTunes set as more than 12? 

Peter

[tall_jase]

Where do I check this, on the iPhone ? in iTunes, or settings ? 

I've downloaded many other apps without issues.

Thanks!

[Peter__]

You can set your country most easily from iTunes, if you go to store and then click your email address and go to "Account". 

Steps to change your age are here.

Peter

[tall_jase]

Thanks Peter, unfortunately this hasn't solved the problem.  The country & my age were correct.

I can download the Spotify app on my iPod touch &/or iPhone 4S, which leaves me to think the problem is with the iPhone 5, are you aware of such issues ?

I have also attempted without success to download the Mixcloud app this weekend, yet can access both on iPad & Macbook. Again the download tab was greyed out.

Very frustrating....

[Peter__ · Accepted solution]

Do you have any restrictions enabled (at all) on the iPhone under Settings > General > Restrictions?

Peter

[tall_jase]

Spot on...Spotify & MIxcloud now downloaded.

Huge thanks!

Cheers, Jason

[Peter__]

No worries, I just got an iPhone so still learning haha! 

Enjoy 🙂 

Peter