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iPhone 12 mini / iPad 7th Gen
My Question or Issue
I am unable to play or download episodes from a specific podcast (Guardian Football Weekly).
When I select 'Play' on an episode, nothing happens. When I select 'Download', the 'Downloading' icon appears but the progress circle does nothing.
Also in 'Your Library' section, the top Downloading bar either remains at 0 of 1, or flashes between 'Downloading', 'Completed', and disappearing from the screen.
I have done the following:
- Tried to download the podcast onto both iPhone 12 mini and iPad 7th Gen but neither worked
- Closed and restarted the app on both iPhone and iPad, which has not worked
- Turning the iPhone / iPad on and off again
I am unwilling to uninstall and reinstall the app on my iPhone as this means I would need to re-download all my music, which is time consuming and a drain on the battery life.
All other podcasts download without any issue, so it is not an issue with the WiFi connection.
Any advise would be helpful.
Solved! Go to Solution.
Thanks for reaching out about this here in the Community.
We tried this on our end and we were able to listen to the podcast you mentioned.
@alextaylor_444, great troubleshooting so far, we can add a few more steps to make sure we've covered all bases. We suggest that you try logging out and then logging back in again to your account on your devices twice in a row. If this doesn't do the trick, could you ask a friend or a relative to log in to their account on your devices to check if the issue persists with a different account?
@irishsteve87, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one? Also, we'd like to know if the issue persists with a different internet connection.
@Renolio11, could you let us know which troubleshooting steps you've already tried? That way we can avoid any repeating steps. Additionally, we'd like to know the exact make/model, operating system and Spotify version of your device.
@Shaybeer, could you let us know if this also happens in the desktop app on your PC or only in the web player? Additionally, we'd like to know when this issue started happening.
@Mcnamee93, could you let us know on which devices have you already tried listening to the podcast? Also, would you mind trying with a different internet connection to see if that makes the difference?
We'll be on the lookout for your replies.