[iOS + Android] Playlists keep starting from the beginning

[deepakvenkat]

None of the below information is required. Im

However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

US

Device

iPhone 12

Operating System

iOS 16.0.2

My Question or Issue

when I am playing a playlist the queue suddenly keeps starting from the beginning. I don’t have shuffle on and I am on Wi-Fi and casting to my tv using a chromecast. 

[Ghee4X]

I have the error too. Android 13, Samsung A52, Spotify Connect ----> Yamaha NP-S303. Appears on every playlist. Spotify version is the latest. If the Spotify application is running in the background, it randomly jumps back to the beginning of the list, BUT if the Yamaha is left alone and I close the Spotify application, it does not jump back to the beginning of the playlist, the Yamaha MusicCast application displays the track title and artist and controls the track progression . I hope the error can be resolved soon, because it's quite annoying, but at least it's manageable FOR ME.

[antipopmonkey]

Reinstalling the app on my phone did not help. Actual albums play just fine with songs in the correct order but any playlist is unusable.

I’m using Spotify Connect on KEF with iPhone Xr iOS 16.2

Spotify version 8.7.94.551

Edit: It seems that when I start playing a playlist from my Mac the list keeps playing in order. But if I then select a song in the list from my phone, when that song ends the list starts from the first song again instead of advancing to the next one.

Spotify for macOS (Intel) 1.1.85.895.g2a71e1b8

[HelenaMariana]

I have this problem with all music except albums. So all playlists created by me, others and Spotify keeps starting from the beginning  over and over. No difference if the content is downloaded or not. I use Spotify Connect for speakers over wifi.

I have as suggested from Spotify Cares to log out from account and start the phone again with no result.

[past0r1]

Same problem here. I think it happens only with Spotify Connect though. iPhone on iOS 16.0 (20A362) and Yamaha MusicCast Vinyl 500. 

[Ghee4X]

With Spotify Connect, the error is present if the Spotify application remains open after sending to the MusicCast device. Try what I wrote above, that after sending to a MusicCast device, you close the Spotify application and control it from the MusicCast application. Of course, it doesn't solve the problem of Connect, but at least it can be used UNTIL then. If you need to choose a playlist, open the Spotify app only for that time.

[Dynomite]

I’m on Spotify version 8.7.94 it’s when I connect to a Sonos beam speaker. (So through wifi) I’m on iPhone 14 pro 16.1.2. When I connected to a Sony Bluetooth speaker I didn’t have the problem. 

[Christinolini]

Thank you Bittencourt. 1) When listening directly on my iPad or if I connect via Bluetooth through the iPad settings to the Alexa EchoShow, so far, there is not a problem, i.e., the problem only seems to exist when connecting to Alexa EchoShow via Spotify directly. However, the sound is much better when connecting directly—better than just a Bluetooth connection to the Alexa EchoShow.  2) Troubleshooting efforts include completely removing Spotify and data and doing a complete re-install, doing a hard re-boot of my iPad. 3) This problem has only started this month.

[Christinolini]

Hi Helena, I did a test to see if connecting to speakers via Bluetooth from your device settings, and, although the sound is not as good and not as loud, the problem ceased. Have you tried this? 

[HelenaMariana]

Hi!
Unfortunately I cannot try this as my speakers are only accessible via wifi.

[Christinolini]

Also, listening from USA

[Tijntje1980]

Am a premium member.

Have a playlist with 2000 numbers and I want it to at all the way from the top till the bottom.

When starting to play from somewhere in the middle it will play the next song working down the list but after a number of songs it somehow starts at the top of the playlist again.

So the normal play order is broken together with the broken shuffle play, https://community.spotify.com/t5/Live-Ideas/All-Platforms-Option-to-have-a-true-shuffle/idi-p/488059...

I'm really getting fed up with Spotify.

[past0r1]

Yes this closing of the Spotify app seems to work as a workaround for the time being. 

[mattpdejong]

Hi @Bittencourt

I am only experiencing this when playing on an external device, in my case Bose Smart Soundbar 900 and Bose Smart Portable Speaker (both connected via Wifi). I cannot recreate the problem when listening on my phone only.

[Naltuna]

I did the clean reinstall and this just happened again.

[schwaderd]

Plan

Premium 

My Question or Issue. 

It appears that this has been an issue in the past as well as currently. I've already posted this in a reply on another thread, but I couldn't find any topics that were dedicated to just this, and I'm not sure it belongs in that other thread. Apologies if this is a duplicate that I couldn't find. This issue has gotten so bad, I'm about ready to cancel my account after many years of being a customer. This has been going on for weeks. I have a few friends who use Spotify who have expressed the same frustrations and issues. I am shocked there aren't more complaints.

Doesn't matter the playlist. It gets through maybe 2-5 songs, and then resets to the first song that started playing (it is worse on shuffle). While it does it at all times, it's much worse if I navigate away from a playlist to either add a song to a different playlist or remove a song from the playlist I'm on. This issue is also at its worst if I'm synced to another device like my Xbox One or AV receiver and streaming/controlling through my smartphone.

I have a pixel pro 6 running android 13. Please fix this ASAP. I cannot express how aggravating this is. 

[Lyubka]

Hey there folks,

Thank you for your replies in this thread.

Does the issue occur on a different device with your account? We'd suggest to try logging in into a friend or a family member's device and test if you'll experience the same.

Let us know how it goes, and if possible, send us a screen recording of what happens and we'll have a closer look.  

[ItsNotMason]

PS5 Spotify Updated to Latest Version

Spotify Premium Solo

So i’ve seen posts similar to this in the help tab, however it seems to be different to my problem. The playlist itself on my phone works fine and does not go back to the first song, however if i decide to play the music out of my playstation by changing the device spotify will be played from using my phone, the song i first chose will play, and then the playlist will go to the first song. Any ways i could stop this?

Thanks

[Mburrd]

Yes, please fix! Spotify is unusable with this bug!!

[Mburrd]

Had this issue when playing through Sonos speakers today. App version 8.7.92.521 from Google pixel 5a. Very annoying bug!

[czarny_jezyk]

Same issue on android, webplayer and desktop app. Logged out all accounts and reinstalled the app, didn't help. I think fixing the bug would be a better solution than suggesting that we log into friends device...