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[iOS] Home Page not loading, "something went wrong"

[iOS] Home Page not loading, "something went wrong"

Plan

Free/Premium

Country - Australia

Device iPhone 15 & iPad Pro 11 inch 4th gen

Operating System IOS 18.4.1

My Question or Issue

I have many devices, Windows surface, televisions etc. 

I also have an iPhone 15 that’s my main device and an iPad 11 4th gen. 
I have woken up this morning to both Apple devices being unable to load the Home Screen. 
the iPhone reports “something went wrong please reload”. The iPad just won’t load it. 
Interestingly all the other non-Apple devices are working perfectly fine.  

Things I’ve tried:

1. sighed out of everything more than twice on the same day. 
2. Deleted app. 
3. Cleared cache data for spotify app

4. rebooted iphone

5. reinstalled app

6. logged back in

7. problem persists

 

restart process

1. signed out more than twice, cleared Cach and deleted app, reinstalled 

2. Re logged in on non Apple devices, all working fine

3. logged in on iPad - no home screen

4. logged in iPhone - no Home Screen 


checked network

1. Retried process on 2 totally different networks with same results 

 

Tried using Spotify web based via Chrome and the Home Screen loads fine on all devices via Chrome. Just not the Spotify app. 

so this is limited to IOS, and the Spotify app. 

There must be something stuck in the Spotify side relating to the Apple logins or security or something that won’t clear but I am unable to work it out. 

Please help

 

 

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20 Replies

Hello! I am currently on version 9.0.56, however, the app seems to have fixed itself over the course of last night!

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