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[iOS] Spotify Connect is showing unknown device

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[iOS] Spotify Connect is showing unknown device

Spotify connect is showing/controlling an unknown device 'Lauren iPhone' (I don't know any Lauren) which causes my music to pause. 

Any users confronted with this issue?

 

I have seen this problem on both 3G as well as a home/public wifi-spot. 

Already tried to 'log-off at all known devices option'

 

Thanks for your help

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Accepted Solutions
Marked as solution

Actuele Spotify support (Twitter: spotifycares) was able to help me out, Please contact them.

It turend out that I had multiple accounts with the same email address (caused by a Facebook-login), but only able to control one myself. Spotifycares merged both accounts and forced logout both accounts. For now I think it solved my problem.

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2 Replies

Did you sort this out? I've got the same issue. I can't seem to remove him and he keeps connecting my spotify to his device which stops my music playing.
Marked as solution

Actuele Spotify support (Twitter: spotifycares) was able to help me out, Please contact them.

It turend out that I had multiple accounts with the same email address (caused by a Facebook-login), but only able to control one myself. Spotifycares merged both accounts and forced logout both accounts. For now I think it solved my problem.

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