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iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

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iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

deknk12
Casual Listener

Description

Trying to sync local files (demos from my brother's band) with my iPhone but trying via wifi and USB, my phone never shows up under devices.

 

A more detailed description, using numbered steps

1. Connected both the laptop and iPhone to the same wifi network. No dice.

2. Then I tried using USB. No dice.

3. I also deleted Spotify from my phone and logged out of the program on my laptop. No dice.

  

What I expected to happen

Sync my local files.

 

What actually happened

Nothing.

 

My iPad/iPhone model

iPhone 5

 

Device’s Operating System

7.0.2

 

Is your device jailbroken?

No.

 

Approximately how many playlists do you have?

10-15. 2-3 are synced for offline.

 

My mobile Spotify version

0.9.0.8

 

My desktop Spotify version (if applicable)

0.9.6.72

 

My provider and country

Verizon

 

My username

It's my name...

 

Do you have any screenshots you can attach to more clearly explain your issue?

No.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

memecita
Casual Listener

I had the same problem, and what I did was:

1. Opened the program "firewall with advanced security"

2 Pressed "inbound rules" and scrolled down to spotify.

What I noticed here was that the 1st and 4th "spotify.exe" did not have a check mark. so what i did was to double-click them and clicked "allow the connection".

After that I my iphone showed up on my devices and my files synced. 

Hope this helpes c:

Capture.PNG

 

View solution in original post

10 Replies

Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

Peter__
Community Legend

Do you have a firewall running on your Mac or Router? 

If so try temporarily disabling it. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

secr3t4zn
Newbie

I am also having the same issue.  The firewall on my PC is disabled.

Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

Joe
Community Legend

The usual things to check are:

 

Temporarily disable all firewalls, proxies, antivirus and security programmes on the desktop (don't forget windows firewall if it applies)

Make sure that UPnP is enabled on the router

Restart the router

Restart the iphone and make sure it is connected to the same network as your desktop

Make sure that spotify is open on the iphone and not in offline mode

Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

deknk12
Casual Listener

No firewall on the router.

Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

deknk12
Casual Listener

Tried all these ideas and still no luck.

 

Deleted Spotify from my phone and reinstalled, logged in and out of both, restarted phone and laptop, nada.

 

I give.

Solution!

Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

memecita
Casual Listener

I had the same problem, and what I did was:

1. Opened the program "firewall with advanced security"

2 Pressed "inbound rules" and scrolled down to spotify.

What I noticed here was that the 1st and 4th "spotify.exe" did not have a check mark. so what i did was to double-click them and clicked "allow the connection".

After that I my iphone showed up on my devices and my files synced. 

Hope this helpes c:

Capture.PNG

 

View solution in original post

Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

jeremygoh
Community Legend
If you're using a Mac, click here for the Firewall solution:

http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/local-files-will-not-sync-to-spotify...
Meet Jeremy! | Day Entrepreneur, Night, Music Fanatic
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Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

user-removed
Not applicable

Idk if you found the solution yet.

But here is something that can help.

go into spotify.com and log in.

Go into your profile.

go into OFFLINE DEVICES tab

and then remove your device from that list.

Your device should be detected after that.

If your device isnt on that list and it still doesnt sync,

then this isnt solution for you.

 

Re: iPhone 5 (iOS7) won't sync or show up under devices with 10.8.4

3Ni
Music Fan

A portion of my songs had been synced previously (1300 of 1500), but my iphone stopped syncing even though it's detected on the desktop version of spotify.  I couldn't figure out what to do and made the mistake of following this advice.  Now I have to start from the beginning.  Sigh...

"my mind is in my work, but my heart is on the dance floor."
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