iPhone not recognising Premium

[EBEBEB]

Hi Rorey,

My iPhone Spotify App tells me I don't have a Premium Account which I do have. It works perfectly on my laptop. I updated to the last version but that didn't do anything. Can you help me?

Best,

EBEBEB

[Richard]

Hey EBEBEB, welcome to the Community.

I hope you don't mind, but I moved your post over to this forum to make it easier to help you out. I've also changed the title to reflect the issue.

Looking at your account I can see your account is definitely all set up on Premium. How long have you been having this issue?

[pants]

I have been having the same problems with my iphone. Did you ever get this resolved?

[Peter__]

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@pants wrote:

I have been having the same problems with my iphone. Did you ever get this resolved?

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Hey! Welcome to the community 🙂 

Try the instructions outlined in this post.

Peter

[EKSA224]

My phone or computer is not changing to premium after I just bought it. This is not right. What do I need to do?!!

[Peter__]

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@EKSA224 wrote:

My phone or computer is not changing to premium after I just bought it. This is not right. What do I need to do?!!

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Strange, have you tried logging out and back in again? 

Make sure that you are using the same details as when you subscribed.

Peter

[Cchalesse]

I am having the same problem. I just upgraded but do I have to wait until my renewal date to use premium? I wanted to use it now. I tried to cancel and renew but it keeps saying it will renew on the 18th. How do I fix this? Yes I have logged out and logged back in. 

[Peter__]

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@Cchalesse wrote:

I am having the same problem. I just upgraded but do I have to wait until my renewal date to use premium? I wanted to use it now. I tried to cancel and renew but it keeps saying it will renew on the 18th. How do I fix this? Yes I have logged out and logged back in. 

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What is your subscription status in your online overview?

Peter

[EKSA224]

I did.. I came back to it a few hours later and it works now! Thank you Peter :]