How could this issue not have come up in testing? Whoever was responsible for testing this new and "improved" design has a lot to answer for.
If these issues regarding fundamental features of the app (such as album art in local files) were discovered in testing, why release a half-hearted new design to a paid userbase? Particularly in a streaming music environment that is about to be turned on it's head by the new Apple/Beats venture.
If it wasn't discovered in testing, what the hell were the testers testing for?
Here's what I believe the extent of the testing was for this new design
Step 1: Click on Spotify app icon
Step 2: Does app load and show a new black UI? If yes, testing complete
END OF TEST
Spotify needs to lift it's game - fix the embarassing issues with this new design - and do it fast
It's appalling how long we need to wait between updates, I've had apps by single person developers release updates in half the time this app is taking!
If it's an App Store issue - then find another way to get updates and fixes to your PAID users sooner....
LIFT...YOUR....GAME....SPOTIFY.....and LISTEN and RESPOND to your users.....
Relying on active members of a forum community to cover your behinds is amateur hour.
Still doesn't explain the carelessness displayed by releasing a product with such fundamental bugs in the first place
All it would have taken to prevent this issue occurring, and affecting the PAID experience of premium users - was to open a Local file... look at the screen and say "Gee by golly, there doesn't appear to be any album art, I better fix this before I release this app update! and tout it as the best thing ever to happen in the history of Spotify"
Can Spotify please communicate what they are doing to prevent substandard releases in future?
Can Spotify please communicate why their updates are taking so long, when their apps are their core product offering?
Can they also advise why they are not making any official communication acknowledging the UPROAR over this new design?
Last month, I've made the switch over to Deezer, because of all the iOS app problems since version 1.0. As I like Spotify very much, I follow the news regarding bug fixes and new app versions. Hoping, that I can come back some day. But I am also absolutely astonished, that this problem hasn't been fixed for months now. Just wondering, Spotify is the only company which product I absolutely like but they seem to want to prevent me from using it. Why? Too many premium subscribers? Fear of success? I don't get it...
Just upgraded to v1.4 and off-line album art is STILL not fixed. In addition, the app has again become sluggish responding to user input. This is ridiculous ... you need to stop adding new stuff and focus on fixing existing features that are broken.