no album art in off-line mode with spotify app version 1.0.0.3251

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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Gig Goer

How could this issue not have come up in testing? Whoever was responsible for testing this new and "improved" design has a lot to answer for. 

 

If these issues regarding fundamental features of the app (such as album art in local files) were discovered in testing, why release a half-hearted new design to a paid userbase? Particularly in a streaming music environment that is about to be turned on it's head by the new Apple/Beats venture.

 

If it wasn't discovered in testing, what the hell were the testers testing for? 

 

Here's what I believe the extent of the testing was for this new design

 

Step 1: Click on Spotify app icon

Step 2: Does app load and show a new black UI? If yes, testing complete 

 

END OF TEST

 

Spotify needs to lift it's game - fix the embarassing issues with this new design - and do it fast

 

It's appalling how long we need to wait between updates, I've had apps by single person developers release updates in half the time this app is taking!

 

If it's an App Store issue - then find another way to get updates and fixes to your PAID users sooner....


LIFT...YOUR....GAME....SPOTIFY.....and LISTEN and RESPOND to your users.....

 

Relying on active members of a forum community to cover your behinds is amateur hour.

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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Music Fan

Any news on this issue? Extremly irritating to not have a product that is working properly as a premium customer! 

Please give us a status update!

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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Rock Star 23
Rock Star 23

Current status for this bug:

 

This bug should be fixed in the next update. It's taking longer to fix, so that is why it did not make it into the recent version 1.2.0.

MattSudaRock Star 23
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Note: I'm not a Spotify employee.
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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Gig Goer

Still doesn't explain the carelessness displayed by releasing a product with such fundamental bugs in the first place

 

All it would have taken to prevent this issue occurring, and affecting the PAID experience of premium users - was to open a Local file... look at the screen and say "Gee by golly, there doesn't appear to be any album art, I better fix this before I release this app update! and tout it as the best thing ever to happen in the history of Spotify"

 

Unacceptable

 

Can Spotify please communicate what they are doing to prevent substandard releases in future?

 

Can Spotify please communicate why their updates are taking so long, when their apps are their core product offering?

 

Can they also advise why they are not making any official communication acknowledging the UPROAR over this new design?

 

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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Gig Goer

Just updated to new new release V1.3.01903.  This bug is still NOT fixed!  Really?!!  I have been very patient but I think it might be time to switching to one of the many other streaming services.

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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Gig Goer
i update yesterday too and saw the same, this will be my last premium month. i wont give my money to a company that have this critical app bugs.
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Re: no album art in off-line mode with spotify app version 1.0.0.3251

user-removed
Not applicable

Last month, I've made the switch over to Deezer, because of all the iOS app problems since version 1.0. As I like Spotify very much, I follow the news regarding bug fixes and new app versions. Hoping, that I can come back some day. But I am also absolutely astonished, that this problem hasn't been fixed for months now. Just wondering, Spotify is the only company which product I absolutely like but they seem to want to prevent me from using it. Why? Too many premium subscribers? Fear of success? I don't get it...

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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Casual Listener

The problem is still not fixxed with the latest release!

Why is it that complacated to fix it?

 

When I add a new playlist to offline mode and listen to the music in offline mode no cover is shown.

When I start listen to the first (for example) 5 songs in ONLINE mode the cover is shown, also later in offline mode.

But the rest of the songs which I have never heard in online mode has no f***in cover.

 

I use my older iPod in the car only in offline mode and the covers are important for me.

 

 

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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Gig Goer

I was also shocked to see that this bug has not been fixed.

 

How about some communication as to why it is taking so long, because it seems like a pretty simple thing to fix to the end-user!

 

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Re: no album art in off-line mode with spotify app version 1.0.0.3251

Gig Goer

Just upgraded to v1.4 and off-line album art is STILL not fixed.  In addition, the app has again become sluggish responding to user input.  This is ridiculous ... you need to stop adding new stuff and focus on fixing existing features that are broken.

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