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no 'toggle offline' button

no 'toggle offline' button

Loved my spotify. No problems with WiFi use, but now when I go for a run, I get the dreaded gray message saying that I am "off line and need to purchase premium" what happened? I use to work on my data plan, now only works via wifi. I am not a premium member.HELP!!
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5 Replies

Can you try reinstalling the Spotify app? Or try restarting your phone 

 

It should work just fine over LTE. I think there might be something wrong with the connecting that is causing it to be offline. 

MattSudaSpotify Star
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I have tried restarting phone & app & updating. I will Uninstall and see if that works.

I uninstalled. Re installed and i still don't have a toggle offline button. However, it has began working again when out of WiFi range. Which is a huge plus....I hope I don't have to keep un-installing every time this happens.

The offline toggle is only available to premium subscribers.

 

If you are a free user you can only use the app with your data plan or WiFi.

MattSudaSpotify Star
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Well, my issue is that my Spotify was no longer working UNLESS it was using WiFi, which does me no good when I go for a run and I need to use data.  I wanted to use data, but my Spotify wouldn't give me a choice. Since I re-installed,  now it will work using my data {which is what I wanted, but knew it worked in the summer and I didn't need to Uninstall to get it to work}
Beth

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