spotify connect broken

[markslurpee]

Plan

Premium

Country

USA

Device

(iPhone XR)

Operating System

(iOS 14)

Spotify Connect will sometimes refuse to cast to any device, PlayStation, TV, or Google Home. I reset the devices and the wifi and when I hit connect it says “connecting” and never does and stops trying. I’m getting extremely annoyed that I’m paying for a service that constantly glitches. 

[Mihail]

Hey @markslurpee,

Thanks for posting in the Community.

We're sorry to hear you're having issues with Connect. Good job on resetting the router and devices, this usually solves similar issues. It's however possible that some of the app files have gotten corrupted and that's the reason Connect is malfunctioning. Let us know if this issue persists once you've performed a clean reinstall on the affected devices. We recommend this step since it'll get you the latest app version with all necessary updates and remove any damaged files from previous installations.

Keep us posted! We'll be happy to lend a hand if you need more help.