Thanks for reaching out.
If you're having troubles using Spotify on your device, you'll also need to make sure that particular device meets the current minimum system requirements.
Unfortunately, if your device doesn't meet the minimum requirements, it won't be possible to use Spotify and access Spotify content through the Spotify app or troubleshoot it properly.
You can check out Spotify's current minimum system requirements here.
Hope this clears things up 🙂