Who Me Too'd this topic

Several other people have posted about this already, but I'm making my own post anyways. Just like several other people, I live in Canada and cannot upgrade to premium due to "invalid zip code".

I've already contacted Spotify support 3 times, including replying to their email. Each time I was given a generic, useless response that leads nowhere. After being back and forth with support over 3 days, no action has been taken. It usually takes them 10+ hours to reply to my emails, which is understandable. What I do not understand though, is how 3 separate support agents failed to read the email chain that I kept sending back to them. Even after they asked me directly for specific details (postal code, last 4 digits of credit card, birthdate, etc), the next email gave me the same steps as the first one. 

I indicated that I tried different browsers as well as an Android tablet, and yet was still instructed to try different browsers, and use capital letters (as if that wasn't the first thing I tried, also mentioned in my emails). The next instruction was to try inputting all 1s, which did not work. And why would it? If it is already saying invalid zip code, why would a completely made up, invalid format one end up working? Is there a level 2 Spotify support available ?