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Who Me Too'd this topic

Cannot change country/credit card settings after move to UK

Hi there,

 

I have been trying all morning to adjust my account settings with no luck. I have recently moved from Australia to UK and I am trying to update my payment details to my UK credit card. My previous payment was unsuccessful (as my Australian card has been cancelled), yet when I try to update country/credit card details it simply isn't changing.

 

When I add my UK card in the Subscriptions menu, I am reminded that I need to change country, which I do. After this, it brings me back to the payment options screen. I then put my card details in again and it once again says I need to change country. This has been going in a loop for hours and I cannot progress/save my changes and I am very frustrated. I will lose my Premium account in a few days and am trying my best to add these details but on app, website and PC website I cannot do this. It seems the website isn't working correctly as every time I click to change settings it simply brings me back to the previous screen without the changes sticking.

 

Please help me!

 

Jordan

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