Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : 3 month
Premium - UPI Payment
Country : India
Device : Android
My Question or Issue :
I can't log in to my account anywhere except on my phone!
I paid for 3 months through the UPI payment option in India (a prepaid plan) on my phone with the Google Pay app. I was signed up and logged in on my phone number using an OTP (One-time password through SMS) and so I didn't enter my email anywhere. I downloaded the windows app and there's no option to login using a phone number. I never set a permanent password for the account or an email address and I don’t have facebook, there’s absolutely no way to log in anywhere else but my phone. When I try to reset my password using a Spotify generated username, I get “Unfortunately there is no email address associated with the specified user. We are therefore unable to send a password retrieval URL to you.”.
This seems like a backend issue and I can’t seem to find a support email or ticket system to solve this.
Note: This is a different account I am posting on, I can’t register my premium account on spotify community for the same reason.