Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Spotify Kids isn't available in the country or region associated with your account.
Plan: Premium
Country: Singapore
Device: iPad mini 2
Operating System iOS 12.5.1
I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Premium so that I could do so. Having gone through layers of Spotify and AppleID registration and password pain, Spotify Kids replies:
""Spotify Kids isn't available in the country or region associated with your account"
I can play Spotify normal in Singapore, and it even has Sinagaporean adverts, to join the police force and whatnot. It's a country that thrives on censorship, I find it hard to believe it wouldn't support a censored kids app? What's up?
I've changed the region on my Spotify account and my App Store account, to reflect that I live in Singapore.
Where does Spotify Kids show the regions it is accessible from?
If it really does not support Singapore, when will it do so?
And if it doesn't, can I have a refund of my subscription, which I paid specifically so that I can use Spotify Kids?
And how do I talk to a customer service agent?
Thank you for your help! (I am pulling my hair out after 2 hours trying to get this to work)
Also, can you please fire the person who developed the "I am not a bot" software? I have spent 5x more dealing with these ridiculous pictures because it cannot recognise what it asks for, than trying to navigate the horrendous registration snafu. Please point me to a human being on *your* side, rather than continuing to misverify me, and neglect to even recall I have verified to this evil machine over 15x in one sitting.