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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 401607 Views
  • 958 replies
  • 107 likes
  • Account
  • 401607 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172697 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172697 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99375 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99375 Views
  • 68 replies
  • 10 likes

Facebook created account email issue

I've waited the necessary 24-48hrs, but my email still hasn't changed on my account, is there any way I can have someone from the support team update my email?(Also, the email that is currently listed for my account I no longer have access to.)

  • Visitor
  • I've waited the necessary 24-48hrs, but my email still hasn't changed on my account, is there any way I can have someone from the support team update my email? (Also, the email that is currently l...
  • EthanS1
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
  • 252 Views
  • 1 replies
  • 0 likes

Why I can't get e-mail notifications?

In e-mail, spam filter is not defined for Spotify . I can't get e-mail notifications for a long time.

  • Casual Listener
  • In e-mail, spam filter is not defined for Spotify . I can't get e-mail notifications for a long time.
  • ahmetmartt
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 261 Views
  • 2 replies
  • 0 likes

it wont let me add any more music to my of play lists wtf??

why????? also why cant my wife rock out on the desk top when im in the car or some where else i pay $10 a month this is bullsh#t!!

  • Newbie
  • why????? also why cant my wife rock out on the desk top when im in the car or some where else  i pay $10 a month this is bullsh#t!!
  • Reaburn
  • Newbie
  • 258 Views
  • 2 replies
  • 0 likes
  • 258 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution My FB friends does not see my Spotify activity

Hello, I am a Spotify Premium user. I use Spotify on two devices :- on my android smartphone- on my Ubuntu laptop I have enabled FB sharing on the two apps and linked my account with FB but nobody out of my friends see my Spotify activity. However my...

  • Visitor
  • Hello,   I am a Spotify Premium user.   I use Spotify on two devices : - on my android smartphone - on my Ubuntu laptop   I have enabled FB sharing on the two apps and linked m...
  • user-removed
  • Not applicable
  • 480 Views
  • 3 replies
  • 0 likes
  • Premium
  • 480 Views
  • 3 replies
  • 0 likes

Outdated gift card

I got a Spotify gift card as christmas present 2015. I lost it in a move and now found it. Problem is that it is valid only for one year after purchase. Is there anyway to reactivate the gift card?

  • Casual Listener
  • I got a Spotify gift card as christmas present 2015. I lost it in a move and now found it. Problem is that it is valid only for one year after purchase. Is there anyway to reactivate the gift card?
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Other
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify account has been HACKED

I received an email on 26 May 2017 that welcomed me to FAMILY PREMIUM . I have never added this feature. Today I checked my spotify and found a couple of playlist that I've never made. Going into my account settings, I've found that the language has ...

  • Newbie
  • I received an email on 26 May 2017 that welcomed me to FAMILY PREMIUM . I have never added this feature. Today I checked my spotify and found a couple of playlist that I've never made. Going into my ...
  • Melody
  • Spotify
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Someone is using my Spotify account?

I keep getting the someone is using my Spotify account on my phones on my app. I changed my Facebook password because it is linked through my account and did the sign everyone out feature but alas nothing. Please help.

  • Newbie
  • I keep getting the someone is using my Spotify account on my phones on my app. I changed my Facebook password because it is linked through my account and did the sign everyone out feature but alas no...
  • Jiana
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 162 Views
  • 1 replies
  • 0 likes

Spotify wont let me buy premium

everytime i try to buy spotify premium (whether its a trial or not), it always just takes me back to the page with the offer after entering my creditcard/paypal details. it has done this to me with two accounts.

  • Casual Listener
  • everytime i try to buy spotify premium (whether its a trial or not), it always just takes me back to the page with the offer after entering my creditcard/paypal details. it has done this to me with t...
  • Jacob
  • Community Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

I have paid for Premium, but how to access?

I am confused. I have subscribed for Premium and the amount of DKK 99 is drawn on my bank account.My problem is that i have three different email addresses and I don't know which I have used to subscribe and what password I chose.How and where do I l...

  • Regular
  • I am confused. I have subscribed for Premium and the amount of DKK 99 is drawn on my bank account. My problem is that i have three different email addresses and I don't know which I have used to sub...
  • Towle
  • Regular
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Premium

My name is Danny Ortega. I am a Spotify Premium account holder. I paid for a whole year but i mistakenly did it under my wifes account, Christine Ortega. I need that premium changed to my account. ortegadanny50@yahoo.com

  • Newbie
  • My name is Danny Ortega. I am a Spotify Premium account holder. I paid for a whole year but i mistakenly did it under my wifes account, Christine Ortega. I need that premium changed to my account. or...
  • Jiana
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Oxxo

Hace casi un mes que elegí mi suscripción por medio del pago en Oxxo, pero ahora ya se va a acabar mi suscripción de 1 mes. Mi pregunta es: ¿Te mandan un correo electrónico con otro recibo para ir a pagarlo en el Oxxo? O yo tengo que solicitarlo manu...

  • Newbie
  • Hace casi un mes que elegí mi suscripción por medio del pago en Oxxo, pero ahora ya se va a acabar mi suscripción de 1 mes. Mi pregunta es: ¿Te mandan un correo electrónico con otro recibo para ir a ...
  • L3arsi
  • Newbie
  • 512 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 512 Views
  • 2 replies
  • 0 likes

Problema con Spotify por cambio de país

Soy cliente de Spotify Premium. Usualmente resido en España, pero por cuestiones de trabajo me mudé a Francia. Pese a tener pago el servicio no puedo escuchar música. Se me solicita que cambie el modo de pago pero no tengo una cuenta bancaria ni tarj...

  • Newbie
  • Soy cliente de Spotify Premium. Usualmente resido en España, pero por cuestiones de trabajo me mudé a Francia. Pese a tener pago el servicio no puedo escuchar música. Se me solicita que cambie el mod...
  • VAHUMO14
  • Newbie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs were removed from my custom created playlists, why?

I had about 8 created playlists, some with 4 thousand songs, others with 1 thousand other with hundreds and tons of music was removed from them. They weren't public, they were set to private, why did this happen?

  • Casual Listener
  • I had about 8 created playlists, some with 4 thousand songs, others with 1 thousand other with hundreds and tons of music was removed from them. They weren't public, they were set to private, why d...
  • joshspotifyking
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premion via web, but not on Android and PC

Hello, I have downloaded Spotify APP at my mobile phone and have payed for premioun. Unfortunatelly I still have free trial period on my mobile app and also on the downloaded program in the PC. But as I log-in to my web account I can see, that there ...

  • Casual Listener
  • Hello,   I have downloaded Spotify APP at my mobile phone and have payed for premioun.   Unfortunatelly I still have free trial period on my mobile app and also on the downloaded progra...
  • zuzyzuzy
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Solved!! someone using my account

Someone keeps logging into my account and listens to the music, makes new playlists etc. I tried the "sign out everywhere" option but it doesn't work, the problem keeps coming back. I'm logged into spotify from facebook and i've changed facebook pass...

  • Casual Listener
  • Someone keeps logging into my account and listens to the music, makes new playlists etc. I tried the "sign out everywhere" option but it doesn't work, the problem keeps coming back. I'm logged into s...
  • itu_
  • Community Legend
  • 579 Views
  • 8 replies
  • 0 likes
  • 579 Views
  • 8 replies
  • 0 likes

Please Help - Phantom Tracks

Hello. I am having difficulties with my Spotify Premium account. I noticed about a week ago that while I was playing a song, album, or playlist of my choosing, my streaming was interupted by another track from a device I did not recognize. When I loo...

  • Newbie
  • Hello. I am having difficulties with my Spotify Premium account. I noticed about a week ago that while I was playing a song, album, or playlist of my choosing, my streaming was interupted by another ...
  • OptimuzKrice
  • Roadie
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Can't log in (Windows)

I just downloaded Spotify and the desktop app will not give me the option to log in. I enter my username and password and click "log in" and nothing happens. I double click and nothing happens. The mouse doesn't change from a pointer to the hand-with...

  • Newbie
  • I just downloaded Spotify and the desktop app will not give me the option to log in. I enter my username and password and click "log in" and nothing happens. I double click and nothing happens. The m...
  • zninja
  • Newbie
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error Code 3

Recently I received an error code 3 when logging into Spotify. I then get a 6 digit code on my phone indicating I need to use the code as my password. I cannot login any longer with my password, I have to wait for the 6 digit code. I have not had to ...

  • Casual Listener
  • Recently I received an error code 3 when logging into Spotify. I then get a 6 digit code on my phone indicating I need to use the code as my password. I cannot login any longer with my password, I ha...
  • dmg2
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Constantly pausing

My Spotify keeps pausing and saying my account is being used somewhere else. I have logged out of all devices and changed my password but it still randomly pauses.Any ideas?

  • Visitor
  • My Spotify keeps pausing and saying my account is being used somewhere else. I have logged out of all devices and changed my password but it still randomly pauses. Any ideas?
  • Robert_W
  • Community Legend
  • 273 Views
  • 3 replies
  • 0 likes
  • 273 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Account kwijt.

Goedemorgen.Mijn spotify account is uitgeschakeld door een misvertand met een betaling.Ik heb contact met de bank genomen en die kunnen me ook niet helpen.Hoe krijg ik nu me account terug ? En hoe kan ik het bedrag alsnog overmaken ?Groet ,Safa

  • Casual Listener
  • Goedemorgen. Mijn spotify account is uitgeschakeld door een misvertand met een betaling. Ik heb contact met de bank genomen en die kunnen me ook niet helpen. Hoe krijg ik nu me account terug ? En ...
  • Safa-19966
  • Casual Listener
  • 664 Views
  • 3 replies
  • 0 likes
  • Account
  • 664 Views
  • 3 replies
  • 0 likes