Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My premium free trial did not work so I gave up and now all of a sudden I am being charged. I can't cancel the subscription as it was never activated!? I am paying for nothing! is there no email help I can't solve tis and will keep getting charged.
I'm trying to change my spotify premium to the student version, and i get to the page where it says "almost there, enter your facebook password", and i hit continue, enter my password, and it redirects me ad nauseum to the first page. Can anyone offe...
I'm not talking about those dull, tirelessly long ads for country music and country singers. I don't mind those, they just stay in the background. However, I'm not good with scary movies, or trailers for them. To hear that playing in my ears, without...
Hi everybody! i have a curious problem... I havent logged in for a while(a few weeks) and now i opened it again and it told me that i need to re-login. I did it and then no playlist appears anymore! Additionally i could see that i got a new UserID to...
How do I completely close and remove my account (not this account, but a facebook connected account)?
I am currently a high school senior, and planning on matriculating to a 4 year college in the fall, so I am technically not enrolled at a college currently, but I was wondering if I would still qualify for the 50% discount on Premium. Any info on thi...
Hi There i am using spotify since 2012 , i Pay By direct debit. On 04.04.2014 spotify collects 9.99euro froh my Bank Account. Since yesterday spotify says i Need to upgrade to premium. Wtf is wrong?
I'm currently a Free account user, but wanted to upgrade to Premium, however I was stopped when I read that there is sales tax involved. First of all this is a service, not tangible items. Second, I'm in california and the state does not collect sale...
Hi guys, Here's my problem. I have two accounts, the one I usually use (from which I log in from FB) and another one I created at my job's computer. As I created this last one new, Spotify offered me the free month trial, and I accepted it thinking t...
I updated Spotify, saw the black, hate it/can't read it. I still had the old installer file and I thought I could just uninstall it and reinstall it back to the old version. It reinstalled with the newest version, but with no play lists now. Goodbye ...
I made a Spotify account long time ago. One day, not so long time ago a forgot my password, and there was a possibility to logg in with facebook-username and I did. First problem that happend : All my music-lists were gone! Second problem : Now its i...
Im listening to a playlist I made, after a song finishes it automatically switches to a glen frey playlist. I have absolutely no interest in listening to that! How can I fix this annoying bug?
Hi I've recently moved from New Zealand to the UK. Everytime I try to log in it says I'm unable to do so because Spotify can only be used abroad for 14 days. I never changed my country details prior because I wasn't aware I needed to and now I can't ...
when I put my credit card and it will not accept it for the 30 day free trial and it should
Could anyone log everyone out of my account, account name: snigel95. Thanks!
hello iv bought premium in a store (statoil) and i lost the recite with the spotify code.. what should i do?
Hello, I recently changed my fb password due to heartbleed, and it created a new account based on those credentials without my playlists or friends or anything from my already existing spotify account. I fixed that issue, but now whenever I try to ch...
Hey Guys! I have a problem. I can't pay with my bank card to you because its maestro. And also I can not add it to my PayPal for some reason. But I used to be able to send money from my bank card to my PayPal and pay with that money to you for the PR...
Got the confirmation email from SheerID saying that my student status was approved and that I can now register for the discount. However, when I feel out my information, I get a message saying that my status was not confirmed. I spoke to Spotify supp...
Hi Spotify Team, I am a premium customer for quite a while now but since 2 days I only have free features?!I have a subscribtion with you and the money left my bank account like it does every month. Whats wrong? Please help me, I am quite dissapointe...