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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 403740 Views
  • 958 replies
  • 107 likes
  • Account
  • 403740 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174130 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174130 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99748 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99748 Views
  • 68 replies
  • 10 likes

Moved to Germany can’t join Duo Account.

PlanCancelled Premium.CountryUSA to Germany DeviceiPhone 15Operating SystemiOS 17.0.3 My Question or IssueI moved from USA to Germany and my Fiancé has Spotify Duo that he requested me to join, but when I try it says I’m not on his address. I tried t...

  • Visitor
  • Plan Cancelled Premium. Country USA to Germany  Device iPhone 15 Operating System iOS 17.0.3   My Question or Issue I moved from USA to Germany and my Fiancé has Spotify Duo that ...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me dejan ingresar a la cuenta premium familiar.

Me eliminaron de la cuenta premium familiar diciendo que no podían corroborar la dirección. Yo vivo con la persona dueña de la cuenta. Al volver a invitarme al plan e intentar ingresar me aparece "no se puede verificar la dirección, puedes volver a u...

  • Visitor
  • Me eliminaron de la cuenta premium familiar diciendo que no podían corroborar la dirección. Yo vivo con la persona dueña de la cuenta. Al volver a invitarme al plan e intentar ingresar me aparece "n...
  • Yordan
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

advertising in premium account

I have a premium account and I use it a lot for meditation. Sometimes i have an advertisment interrupting my session. How is this possible?

  • Visitor
  • I have a premium account and I use it a lot for meditation. Sometimes i have an advertisment interrupting my session. How is this possible?   
  • Billy-J
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • Account
  • 116 Views
  • 1 replies
  • 0 likes

Can't update country in settings

PlanPremiumCountryUSA My Question or IssueHi, I recently moved to USA so I would like to change my country information in settings. I have Spotify premium, so according to this page (https://support.spotify.com/nl/article/country-region-settings/) I ...

  • Newbie
  • Plan Premium Country USA   My Question or Issue Hi, I recently moved to USA so I would like to change my country information in settings. I have Spotify premium, so according to this page ...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 163 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Premium > Free > Family Premium | Can we restore user playlists, etc?

My Question or IssueI had a Family Premium planMy sister was added as a member and curated playlists.I needed to save money and went to a Free account.My sister wants to renew to Premium.Is there a way to restore her playlists, follows, etc. either b...

  • Newbie
  • My Question or Issue I had a Family Premium plan My sister was added as a member and curated playlists. I needed to save money and went to a Free account. My sister wants to renew to Premium. ...
  • Elena
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't reset my password. I can't get reset mail.

My email address and my password are true. However, I can't login. I clicked on the 'forgot my password button' , typed my mail and checked my mail, inbox, junk, other messages, focused messages. I got no reset message.

  • Visitor
  • My email address and my password are true. However, I can't login. I clicked on the 'forgot my password button' , typed my mail and checked my mail, inbox, junk, other messages, focused messages. I g...
  • Vasil
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • Login
  • 239 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I know which friend is it on my Spotify Facebook friends list

So I recently found my Spotify friends list via Facebook has someone I couldn't directly recognize by their display name or profile image for Spotify, I probably do know who they are on Facebook since I don't really just add strangers, so is there a ...

  • Casual Listener
  • So I recently found my Spotify friends list via Facebook has someone I couldn't directly recognize by their display name or profile image for Spotify, I probably do know who they are on Facebook sinc...
  • MihailY
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cannot change my country.

i can also not put a new pay method to reflect my new country

  • Visitor
  • i can also not put a new pay method to reflect my new country
  • JuanTazo
  • Visitor
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Por que canselaron mi suscripción de mi cuenta premium

Tenía mi cuenta premium de estudiante y ahorita entre a la app. Y no me deja escuchar mis canciones me eliminaron mi cuenta premium y aun no llegava la fecha de pago.

  • Visitor
  • Tenía mi cuenta premium de estudiante y ahorita entre a la app. Y no me deja escuchar mis canciones me eliminaron mi cuenta premium y aun no llegava la fecha de pago.
  • Paulina13
  • Newbie
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do I get rid of bad recommendations after a hack?

My account was hacked.. I've gone through all the steps to secure the account.. So apparently they were using my account to listen to a bunch of music to generate income for artists. Anyways, that's all fine and dandy, great for them I guess.My issue...

  • Casual Listener
  •   My account was hacked.. I've gone through all the steps to secure the account..   So apparently they were using my account to listen to a bunch of music to generate income for artists....
  • 1242830394
  • Visitor
  • 9191 Views
  • 11 replies
  • 1 likes
  • Account
  • 9191 Views
  • 11 replies
  • 1 likes

Superuser Contribution Carte bancaire française, paiement depuis l'étranger

Bonjour,Je me trouve actuellement au Maroc, j'étudie ici. Je tente de prendre un abonnement premium étudiants, avec comme pays Maroc.Ma carte bancaire est française, mais c'est une banque en ligne qui fonctionne partout à l'étranger sans problème. Po...

  • Visitor
  • Bonjour, Je me trouve actuellement au Maroc, j'étudie ici. Je tente de prendre un abonnement premium étudiants, avec comme pays Maroc. Ma carte bancaire est française, mais c'est une banque en lign...
  • Kiril
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium
  • 222 Views
  • 1 replies
  • 0 likes

Cell phone theft.

I would like to know how I can cancel my premium plan on my account as my phone was stolen and the account is registered to my phone number so I don't have access to cancel it.

  • Visitor
  • I would like to know how I can cancel my premium plan on my account as my phone was stolen and the account is registered to my phone number so I don't have access to cancel it.
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 128 Views
  • 1 replies
  • 0 likes

Device limit

My Question or Issue my wife just got a new iPhone, now we get error message about device limit. We have gone in to settings to remove devices, but still get the message. Can someone help us remove all devices so we can start from scratch?

  • Visitor
  •   My Question or Issue   my wife just got a new iPhone, now we get error message about device limit. We have gone in to settings to remove devices, but still get the message. Can someone...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 165 Views
  • 1 replies
  • 0 likes

My email cant change because I dont have a password, logged in with facebook

I am changing my email on spotify account inside info. It requires a password, although i login with facebook. So i cant use any password because there is no password associated with the account so i cant change my email

  • Visitor
  • I am changing my email on spotify account inside info.  It requires a password, although i login with facebook.  So i cant use any password because there is no password associated wit...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Can't log into my account

It was not a problem at home

  • Visitor
  • It was not a problem at home
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

My account get constantly blocked by Spotify

PlanPremiumCountryUkraineDeviceSamsung Galaxy Note20 Ultra, Operating SystemWindows 10 Pro, Android v.13 My Question or IssueDear Spotify team,I am writing to express my concern over my Spotify account being repeatedly blocked for alleged "unauthoriz...

  • Newbie
  • Plan Premium Country Ukraine Device Samsung Galaxy Note20 Ultra,  Operating System Windows 10 Pro, Android v.13   My Question or Issue Dear Spotify team, I am writing to express ...
  • larslengberg
  • Newbie
  • 477 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 477 Views
  • 3 replies
  • 0 likes

Something went wrong while logging in

PlanFreeDevicePixel 6 proOperating SystemAndroid My Question or Issue 

  • Visitor
  • Plan Free Device Pixel 6 pro Operating System Android   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • Login
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Perdí mi cuenta?

Perdí mi cuenta con la que pagaba mi plan familiar, no lo puedo cancelar y tampoco puedo invitar a más personas porque el enlace a expirado no sé que hacer, ayuda por favor

  • Visitor
  • Perdí mi cuenta con la que pagaba mi plan familiar, no lo puedo cancelar y tampoco puedo invitar a más personas porque el enlace a expirado no sé que hacer, ayuda por favor 😭
  • MihailY
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Recover Account

Hi There, My spotify account disconnected across all of my devices. I have not changed my password and I can't login. Biggest issue is that I've tried the password reset and I'm not getting any e-mails. I've checked my junk/spam folder, I've waited o...

  • Casual Listener
  • Hi There,   My spotify account disconnected across all of my devices. I have not changed my password and I can't login. Biggest issue is that I've tried the password reset and I'm not getting ...
  • nigelino
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 243 Views
  • 2 replies
  • 0 likes

can't receive password reset email

Even though I was logged in on all my devices, yesterday I realized that the session was closed, and in addition to that I cannot reset the password because when I ask to send me an email, nothing arrives in my email, which is the same with I first c...

  • Visitor
  • Even though I was logged in on all my devices, yesterday I realized that the session was closed, and in addition to that I cannot reset the password because when I ask to send me an email, nothing ar...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes