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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27996 Views
  • 59 replies
  • 23 likes
  • 27996 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870488 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870488 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24765 Views
  • 3 replies
  • 0 likes
  • 24765 Views
  • 3 replies
  • 0 likes

reinstalling spotify

PlanPremiumCountryIndia Device(Samsung Galaxy A31)Operating System(Android) My Question or IssueWould reinstalling spotify delete my liked songs?

  • Visitor
  • Plan Premium Country India   Device (Samsung Galaxy A31) Operating System (Android)   My Question or Issue Would reinstalling spotify delete my liked songs?  
  • Anyk17
  • Rising Star 3
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect on s23 ultra vs on s21 ultra

Hello My to galaxy ultra phones are connected to the same wifi router where my Rose 150 network player is.Both have same settings in the app, both logged in with my account , premium user My S21 ultra identifies the network player as well as other pl...

  • Casual Listener
  • Hello  My to galaxy ultra phones are connected to the same wifi router where my Rose 150 network player is. Both have same settings in the app, both logged in with my account , premium user&nb...
  • haimon
  • Newbie
  • 938 Views
  • 9 replies
  • 1 likes
  • 938 Views
  • 9 replies
  • 1 likes

Superuser Contribution plus button missing

PlanPremiumCountryUnited statesDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 13 My Question or IssueMy issue is that the plus button is now replaced by the heart and I don't know why they would switch it back to the heart so i was wondering i...

  • Newbie
  • Plan Premium Country United states Device Samsung Galaxy S22 Ultra Operating System Android 13   My Question or Issue My issue is that the plus button is now replaced by the heart and ...
  • holzkohlengrill
  • Casual Listener
  • 852 Views
  • 11 replies
  • 8 likes
  • 852 Views
  • 11 replies
  • 8 likes

Superuser Contribution Stop auto play when connected to Bluetooth

Come on Spotify. How long do we need to wait for this simple fix? It is unbelievably annoying to have Spotify autostart in my car. 'oh, we can't control that that's an Android issue blah blah blah blah blah...' oh yeah it is an Android issue but ther...

  • Music Fan
  • Come on Spotify. How long do we need to wait for this simple fix? It is unbelievably annoying to have Spotify autostart in my car. 'oh, we can't control that that's an Android issue blah blah blah bl...
  • Cblennie
  • Visitor
  • 4013 Views
  • 10 replies
  • 19 likes
  • 4013 Views
  • 10 replies
  • 19 likes

Superuser Contribution I can't add nor find the spotify playlist widget, what can I do?

As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?

  • Visitor
  • As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?
  • wjk3
  • Casual Listener
  • 4256 Views
  • 13 replies
  • 0 likes
  • 4256 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Explore your genres suddenly gone

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 10 ProOperating SystemAndroid My Question or IssueHello, I had the „Explore your genres“ feature via the Android app when I opened the search. Now the feature has suddenly disappeared. I am aware that ...

  • Gig Goer
  • Plan Premium Country Germany Device Xiaomi Redmi Note 10 Pro Operating System Android   My Question or Issue Hello,   I had the „Explore your genres“ feature via the Android app...
  • Joan
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound too low on Android that increases when I pause

Hello,I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are many topics with this problem. But on top of that I ...

  • Casual Listener
  • Hello, I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are...
  • Hashira
  • Casual Listener
  • 1078 Views
  • 7 replies
  • 1 likes
  • 1078 Views
  • 7 replies
  • 1 likes

Deleted Social Media Because Mindless Swiping Makes Me Depressed. Don't Make Me Delete Spotify Too.

PlanPremiumCountryUsaDeviceSamsung Galaxy Flip 3Operating SystemAndroid My Question or IssueThere's a reason I don't have a TikTok or a Twitter or anything like that. Mindlessly swiping in a social media app is a icky gross bad feeling to me. I'm not...

  • Music Fan
  • Plan Premium Country Usa Device Samsung Galaxy Flip 3 Operating System Android   My Question or Issue There's a reason I don't have a TikTok or a Twitter or anything like that. Mindle...
  • 89 Views
  • 0 replies
  • 0 likes
  • 89 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shared playlists are not showing up in Spotify Kids?

I went into the grown-up settings and shared two playlists I made for my kid, but they don't show up in his shared playlists, just a blank screen. My kid uses a Samsung Galaxy S10.

  • Visitor
  • I went into the grown-up settings and shared two playlists I made for my kid, but they don't show up in his shared playlists, just a blank screen. My kid uses a Samsung Galaxy S10.
  • B7M
  • Visitor
  • 1051 Views
  • 5 replies
  • 1 likes
  • 1051 Views
  • 5 replies
  • 1 likes

Superuser Contribution log in issues

PlanFree/PremiumCountry Device cricket debut smart Operating System android 12 My Question or Issue / after disabling google's play service and play store i got a message from google saying spotify won't work unless i enabled google's services, now i...

  • Visitor
  • Plan Free/Premium Country   Device  cricket debut smart   Operating System  android 12       My Question or Issue / after disabling  google's pla...
  • Novy
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't let me play any music, app just is permanently loading

PlanPremiumCountryPortugalDevicePOCO X3 ProOperating SystemMIUI Global 14.0.2Android 13 My Question or IssueInitially the app started taking a long time to load, it always showed up "No internet connection" despite it being connected, but in about 1 ...

  • Newbie
  • Plan Premium Country Portugal Device POCO X3 Pro Operating System MIUI Global 14.0.2 Android 13   My Question or Issue Initially the app started taking a long time to load, it always ...
  • Eni
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android TV app ignores that songs were hidden on other devices and still shows them.

PlanPremiumCountryUSDeviceSony Bravia: Android 9Samsung S22 Ultra: Android 11PC(s): Windows 10&11 My Question or Issue Spotify for Android TV v 1.76.1 will show songs in a playlist (not even greyed out) that have been hidden from said playlist on my ...

androditv.png
  • Regular
  •   Plan Premium Country US Device Sony Bravia: Android 9 Samsung S22 Ultra: Android 11 PC(s): Windows 10&11   My Question or Issue  Spotify for Android TV v 1.76.1 w...
  • Lyubka
  • Moderator
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
  • 0 likes

Headset Play/Pause/Skip - Forward/Backward NOT WORKING

PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...

  • Casual Listener
  • Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0   My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume...
  • Azazel2205
  • Casual Listener
  • 7920 Views
  • 5 replies
  • 2 likes
  • Android
    backward
    bluetooth
    bug
    control
    Forward
    headset
    media
    media control
    media keys
    pause
    Play
    repeating
    skip
  • 7920 Views
  • 5 replies
  • 2 likes

Superuser Contribution Equalizer Issues Bass Boost

PlanPremiumCountry United StatesDevice(Pixel 7)Operating System(Android 14) My Question or IssueWhen enabling Equalizer, bass boost is now automatically on, making the music sound flat when its set at none, when sliding the bass boost enhancement all...

  • Casual Listener
  •   Plan Premium Country  United States Device (Pixel 7) Operating System (Android 14)   My Question or Issue When enabling Equalizer, bass boost is now automatically on, maki...
  • AlejaR
  • Moderator
  • 386 Views
  • 4 replies
  • 0 likes
  • 386 Views
  • 4 replies
  • 0 likes

Superuser Contribution background play

I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.

  • Visitor
  • I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.
  • Eni
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution If a playlist is in shuffle, switching to normal only plays one song

PlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueWhen opening a playlist and changing from shuffle to shuffle off, it will only play the current song and then stop. To escape this I need to turn shuffle off and ...

  • Visitor
  • Plan Premium Country USA Device Google Pixel 6 Operating System Android 14   My Question or Issue When opening a playlist and changing from shuffle to shuffle off, it will only play th...
  • unclerk
  • Roadie
  • 376 Views
  • 4 replies
  • 2 likes
  • 376 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Something went wrong error message

My Question or IssueSpotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "Something went wrong, Spotify closed because this app ...

  • Newbie
  • My Question or Issue Spotify works smoothly on my PC and the web page on the web. Unfortunately the app won't open on my phone, I'll click the app and it just backs out giving me a message saying "S...
  • Eni
  • Moderator
  • 514 Views
  • 3 replies
  • 1 likes
  • "Bug"
    andriod
    App doesn’t work
  • 514 Views
  • 3 replies
  • 1 likes