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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27905 Views
  • 59 replies
  • 23 likes
  • 27905 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870430 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870430 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24752 Views
  • 3 replies
  • 0 likes
  • 24752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded album will not play online or off-line it says it's unavailable?

I have been playing this album everyday and now it is greyed out and says it's unavailable online & off-line help please

  • Visitor
  • I have been playing this album everyday and now it is greyed out and says it's unavailable online & off-line help please
  • Alex
  • Spotify Legend
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle turns on by itself

PlanPremiumCountryUnited States of AmericaDevice(Moto Z4)Operating System(Android 10) My Question or IssueEvery time I start up my Spotify app and select a song to play, shuffle automatically turns on. This is especially annoying when I am trying to ...

  • Casual Listener
  • Plan Premium Country United States of America Device (Moto Z4) Operating System (Android 10)   My Question or Issue Every time I start up my Spotify app and select a song to play, shuf...
  • Netaa
  • Newbie
  • 28180 Views
  • 31 replies
  • 7 likes
  • 28180 Views
  • 31 replies
  • 7 likes

Solved!!Superuser Contribution Why did the shuffle and repeat buttons switch?

I opened my Spotify app this morning, and the repeat button, which is usually on the bottom right, is now on the bottom left, and the shuffle button is on the bottom right. Is this a permanent feature, and can I switch it back?

  • Casual Listener
  • I opened my Spotify app this morning, and the repeat button, which is usually on the bottom right, is now on the bottom left, and the shuffle button is on the bottom right. Is this a permanent featur...
  • CariY2206
  • Casual Listener
  • 439 Views
  • 2 replies
  • 1 likes
  • 439 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Can't like songs

I can't like songs. I've tried manually searching and liking, no luck. I've tried using the heart icon and the drop down list to select like, but no luck. My like playlist currently has 4548 songs, so it's not a limiting issue. No error comes up, jus...

  • Casual Listener
  • I can't like songs. I've tried manually searching and liking, no luck. I've tried using the heart icon and the drop down list to select like, but no luck. My like playlist currently has 4548 songs, s...
  • Susan_GP
  • Moderator
  • 21188 Views
  • 7 replies
  • 2 likes
  • 21188 Views
  • 7 replies
  • 2 likes

Superuser Contribution downloaded songs not playing without internet connection in online mode

PlanPremiumCountry USOperating SystemAndroid 7.1.2 Nougat My Question or IssueI don't know if this is the intended behavior (it really shouldn't be), but if I don't have an internet connection, and Spotify is in the Online mode, it won't play downloa...

  • Newbie
  • Plan Premium Country  US Operating System Android 7.1.2 Nougat   My Question or Issue I don't know if this is the intended behavior (it really shouldn't be), but if I don't have an ...
  • Susan_GP
  • Moderator
  • 14676 Views
  • 19 replies
  • 4 likes
  • 14676 Views
  • 19 replies
  • 4 likes

Superuser Contribution Media controls show the wrong album art.

PlanPremiumCountryKenyaDeviceRedmi 9Operating SystemAndroid 12 My Question or IssueThe media controls currently display the album art of the previously played song in the queue. When a new queue is started like when playing a new album, the media con...

  • Casual Listener
  • Plan Premium Country Kenya Device Redmi 9 Operating System Android 12   My Question or Issue The media controls currently display the album art of the previously played song in the que...
  • Eni
  • Moderator
  • 279 Views
  • 7 replies
  • 0 likes
  • 279 Views
  • 7 replies
  • 0 likes

Superuser Contribution Low Resolution Album Art

PlanPremium CountryUK DeviceXperia 1 iii Operating SystemAndroid 12 My Question or IssueOn the album view the art is really low resolution. It looks awful on any album. The now playing screen on the other hand looks fine, anyone know how to fix this?

  • Gig Goer
  • Plan Premium   Country UK   Device Xperia 1 iii   Operating System Android 12   My Question or Issue On the album view the art is really low resolution. It looks aw...
  • rafaeljhonny
  • Newbie
  • 9275 Views
  • 76 replies
  • 11 likes
  • 9275 Views
  • 76 replies
  • 11 likes

Random Song Upon Opening

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S20+ My Question or IssueEvery time I open the app it brings me to a completely random song instead of picking up where I left off

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S20+   My Question or Issue Every time I open the app it brings me to a completely random song instead of picking up where I left...
  • Prague
  • Spotify Star
  • 148 Views
  • 3 replies
  • 1 likes
  • 148 Views
  • 3 replies
  • 1 likes

Superuser Contribution Chat feature

I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something. There are friends I have that I have no way to get in touch with, and being able to send...

  • Visitor
  • I'd love to see a chat feature that let's you send messages with friends or people you follow, and even share music with them. Maybe like DMs on ig or something.   There are friends I have tha...
  • Fatma12
  • Casual Listener
  • 3006 Views
  • 3 replies
  • 11 likes
  • 3006 Views
  • 3 replies
  • 11 likes

Spotify not playing through rear speakers in car

I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas? Seems very strange to me!

  • Newbie
  • I have an Android Nexus 5x with the spotify app which I connect via bluetooth to the reciever in my car. The music only plays on the front speakers when using spotify. Plays fine on radio. Any ideas?...
  • JNardo
  • Visitor
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

lyrics cant load

almost on every song the i cant open the lyric. the text is "Cannot load lyrics for this song" and this hapens almost to every song exept some i don't know whyh

  • Visitor
  • almost on every song the i cant open the lyric. the text is "Cannot load lyrics for this song" and this hapens almost to every song exept some i don't know whyh
  • mauve_minnow
  • Rising Star 1
  • 156 Views
  • 1 replies
  • 2 likes
  • 156 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Connect lags on Yamaha RX-V6A when streaming Albums

PlanPremiumCountryGermany DeviceHuawei P 30 pro / iPad pro 2021Operating SystemiOS, Android My Question or IssueWhen streaming an album via connect I‘m experiencing lags on the last quarter of the second song which is streamed. It‘s always the second...

  • Casual Listener
  • Plan Premium Country Germany  Device Huawei P 30 pro / iPad pro 2021 Operating System iOS,  Android   My Question or Issue When streaming an album via connect I‘m experiencin...
  • asono
  • Roadie
  • 1538 Views
  • 11 replies
  • 0 likes
  • 1538 Views
  • 11 replies
  • 0 likes

Superuser Contribution Is Shuffling a library no longer generating new shuffled queues each time?

Playing any song within my Liked Songs library while shuffling songs results in the same exact Next From queue. I just noticed this morning but scrolling through this queue it's the same order of songs I heard last night and earlier this morning. The...

  • Casual Listener
  • Playing any song within my Liked Songs library while shuffling songs results in the same exact Next From queue. I just noticed this morning but scrolling through this queue it's the same order of son...
  • Vasil
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't let me change the audio quality

PlanPremiumCountryPortugalDeviceSamsung A53Operating SystemAndroid My Question or Issue I have had this issue for a while now, at first I thought it would solve itself, maybe it was a bug, or maybe I needed to update the app or something, but none of...

  • Casual Listener
  • Plan Premium Country Portugal Device Samsung A53 Operating System Android   My Question or Issue   I have had this issue for a while now, at first I thought it would solve itself...
  • Prague
  • Spotify Star
  • 3544 Views
  • 3 replies
  • 1 likes
  • 3544 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Not able to Select VERY HIGH QUALITY" in subscrption plan

Hi There, PlanPremium MiniCountryIndiaDeviceMotorola G5 PlusOperating System Android Oreo My IssueI've Premium Mini Subscription but not able to use "VERY HIGH QUALITY" in Audio Quality1) I uninstalled and installed again.2) Am using only one account...

  • Visitor
  • Hi There,   Plan Premium Mini Country India Device Motorola G5 Plus Operating System  Android Oreo   My Issue I've Premium Mini Subscription but not able to use "VERY ...
  • shesabetch
  • Newbie
  • 7200 Views
  • 3 replies
  • 2 likes
  • 7200 Views
  • 3 replies
  • 2 likes

Superuser Contribution Selecting "Play" on Slipknot's artists' page adds in other artists.

This seems to be an issue I only have on my android app and only with this artist. When I go to their artist page and click "play," I get songs that do not belong to this artist, usually Murderdolls and Sinsaenum and a few others. I do not want to li...

  • Casual Listener
  • This seems to be an issue I only have on my android app and only with this artist. When I go to their artist page and click "play," I get songs that do not belong to this artist, usually Murderdolls ...
  • wpc2-_dl4qddj
  • Newbie
  • 694 Views
  • 11 replies
  • 0 likes
  • 694 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify for Android Auto - Not Playing Liked Songs on Artist Page

PlanPremiumCountryUnited KingdomDeviceSamsung S21Operating SystemAndroid Version 13 My Question or IssueI have been having an issue with Spotify when using the app via Android Auto in my car. Previously, if i went onto an Artist Page and clicked "Lik...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung S21 Operating System Android Version 13   My Question or Issue I have been having an issue with Spotify when using the app via Androi...
  • MihailY
  • Moderator
  • 611 Views
  • 15 replies
  • 2 likes
  • 611 Views
  • 15 replies
  • 2 likes