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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 28987 Views
  • 13 replies
  • 34 likes
  • 28987 Views
  • 13 replies
  • 34 likes

Superuser Contribution IOS 8.9.32 app crashes with strange audio glitching

PlanFree/PremiumCountryUnited StatesDevice(iPad 9th Generation)Operating System(IPadOS 17.4.1) My Question or IssueMy Spotify app recently started having bugging effects on the audio where it makes static and glitching sounds before freezing and bein...

  • Visitor
  • Plan Free/Premium Country United States Device (iPad 9th Generation) Operating System (IPadOS 17.4.1)   My Question or Issue My Spotify app recently started having bugging effects on t...
  • Ivelina
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify reverts to previous song after putting on a new song when opening.

Whenever I open Spotify after it’s been closed out and scroll through to pick out a new song to listen to it will start playing and then revert back to where it left off on the previous song from when I closed out of the app. It is really frustrating...

  • Visitor
  • Whenever I open Spotify after it’s been closed out and scroll through to pick out a new song to listen to it will start playing and then revert back to where it left off on the previous song from whe...
  • MartinT
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Apple watch downloads dont work offline

I have an apple watch SE, all IOS versions are up to date (watch and phone). If I download a playlist, spotify refuses to play it through my watch (as a device) unless the watch is 1. Connected to my WiFi, and 2. Disconnected from my phone. This comp...

  • Visitor
  • I have an apple watch SE, all IOS versions are up to date (watch and phone). If I download a playlist, spotify refuses to play it through my watch (as a device) unless the watch is 1. Connected to my...
  • felixcx
  • Newbie
  • 1920 Views
  • 12 replies
  • 10 likes
  • 1920 Views
  • 12 replies
  • 10 likes

Superuser Contribution Problems with podcasts on Libratone speakers

Hey guys. I have issues that do not make sense for me. When trying to listen to some podcasts I cannot chose my Libratone speakers over WiFi. I am forced to use Bluetooth and see the message in Spotify that this song (!) cannot be played using the sp...

  • Visitor
  • Hey guys. I have issues that do not make sense for me. When trying to listen to some podcasts I cannot chose my Libratone speakers over WiFi. I am forced to use Bluetooth and see the message in Spoti...
  • MartinT
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Apple Watch not recognizing Bluetooth headphones anymore

PremiumNetherlands iPhone 12 Pro and Apple Watch SE (2023)iOS 16.5.1 for iPhone and WatchOS 9.5.2 Hi, none of the Bluetooth devices (which work, as I checked using Apple Music on the same Apple Watch) are recognized by Spotify on Apple Watch, while t...

  • Casual Listener
  • Premium Netherlands   iPhone 12 Pro and Apple Watch SE (2023) iOS 16.5.1 for iPhone and WatchOS 9.5.2     Hi, none of the Bluetooth devices (which work, as I checked using Apple...
  • whalestails
  • Newbie
  • 1182 Views
  • 7 replies
  • 0 likes
  • Apple Watch
    bluetooth
    headphones
    not working
  • 1182 Views
  • 7 replies
  • 0 likes

Not working premium giftcard

My gift card isn’t working may I know what was wrong with this order id.

  • Visitor
  • My gift card isn’t working may I know what was wrong with this order id.
  • Not applicable
  • 102 Views
  • 2 replies
  • 0 likes
  • 102 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't want to sync local files from my Windows computer to my iOS

I'm trying to sync a new local file from Spotify to my iPhone on the same WiFi network. However my local files aren't syncing on my iPhone and I am struggling to search for a solution.

  • Visitor
  • I'm trying to sync a new local file from Spotify to my iPhone on the same WiFi network. However my local files aren't syncing on my iPhone and I am struggling to search for a solution.
  • ImPerom
  • Visitor
  • 106 Views
  • 2 replies
  • 0 likes
  • 106 Views
  • 2 replies
  • 0 likes

failed payment help

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

  • Visitor
  • The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.
  • Not applicable
  • 110 Views
  • 2 replies
  • 0 likes
  • 110 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sorting songs by oldest on iphone

I don’t see option on my device to sort songs by the oldest to newest, I can sort only from the newest. I see that people with Android have this option. It seems like pretty basic feature which i don’t have (or don’t know how to do it, then pls help)...

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  • Newbie
  •   I don’t see option on my device to sort songs by the oldest to newest, I can sort only from the newest. I see that people with Android have this option. It seems like pretty basic feature whi...
  • Eni
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Stop playing after 6 seconds

PlanPremiumCountryFranceDeviceIphone XSOperating SystemIOS 15 i have a problem I don’t understand why but since three days maybe. My music stop playing after the 6 seconds marks and refuse to play after that. I tried to uninstall the app. I also trie...

  • Newbie
  • Plan Premium Country France Device Iphone XS Operating System IOS 15   i have a problem I don’t understand why but since three days maybe. My music stop playing after the 6 seconds mark...
  • TonyEllor
  • Newbie
  • 51857 Views
  • 14 replies
  • 1 likes
  • 51857 Views
  • 14 replies
  • 1 likes

Can’t log in on iPhone

Premium PlanUSAiPhone 12 ProiOS 15.5 I’m able to log into Spotify on desktop app, but not on my phone. I have tried logging in both using Facebook log in AND with username/password, and I get an error for both approaches. I uninstalled and re-install...

  • Visitor
  • Premium Plan USA iPhone 12 Pro iOS 15.5   I’m able to log into Spotify on desktop app, but not on my phone. I have tried logging in both using Facebook log in AND with username/password, an...
  • izzy1232
  • Newbie
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Superuser Contribution Translation problem

Seems like machine translate is not really good. On english it’s “A combo as unique as you” ( link removed ) And on russian it’s translated incorrectly as “Unique combo under be you”( link removed )It must be “Уникальное комбо как и вы".

  • Casual Listener
  • Seems like machine translate is not really good. On english it’s “A combo as unique as you” ( link removed ) And on russian it’s translated incorrectly as “Unique combo under be you”( link removed )I...
  • Joan
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution iOS 16 Spotify widget not loading (black)

I have added the Spotify widget to my Home Screen and it was perfect for a few days but then it went black and never loaded. I have rebooted my phone, logged out and in as well as reinstalling the app. Nothing works. I hope this can get fixed. Thanks...

96FF8BD7-DD3F-4904-A1E8-17094408F190.jpeg
  • Casual Listener
  • I have added the Spotify widget to my Home Screen and it was perfect for a few days but then it went black and never loaded. I have rebooted my phone, logged out and in as well as reinstalling the ap...
  • lozaniliyanov
  • Visitor
  • 32175 Views
  • 40 replies
  • 2 likes
  • iOS
    iOS 16
    iphone
    Widget
  • 32175 Views
  • 40 replies
  • 2 likes

Superuser Contribution Apple watch Handoff and reliability issues

PlanPremiumCountryUSADeviceApple Watch 7 CellularOperating SystemLastest iOS Issue #1: The Spotify watch app seems to have some issues with handoff to iphone/echo/other devices. When I go to the gym, I prefer to stream music on my AW cellular but sti...

  • Regular
  •   Plan Premium Country USA Device Apple Watch 7 Cellular Operating System Lastest iOS   Issue #1: The Spotify watch app seems to have some issues with handoff to iphone/echo/other...
  • AmpItUp
  • Newbie
  • 2673 Views
  • 19 replies
  • 4 likes
  • 2673 Views
  • 19 replies
  • 4 likes

Superuser Contribution Bluetooth shuffle changes

When I connect to a Bluetooth device it reshuffles my playlist. Anything added to a queue outside the playlist remains but the rest will shuffle and sometimes it plays a different song to what it was on prior to connecting to device. I’ve tried remov...

  • Music Fan
  • When I connect to a Bluetooth device it reshuffles my playlist. Anything added to a queue outside the playlist remains but the rest will shuffle and sometimes it plays a different song to what it was...
  • mgardner1011
  • Casual Listener
  • 1023 Views
  • 21 replies
  • 1 likes
  • 1023 Views
  • 21 replies
  • 1 likes

Superuser Contribution Will Spotify Premium allow Spotify to work overseas?

I live in Australia and I have a free Spotify account which works fine. However when I went to Vietnam earlier this year my Spotify would not work. In a few weeks I will be heading off to France for two months and I really need Spotify with me. Does ...

  • Newbie
  • I live in Australia and I have a free Spotify account which works fine. However when I went to Vietnam earlier this year my Spotify would not work. In a few weeks I will be heading off to France for ...
  • Constantin0708
  • Visitor
  • 74520 Views
  • 34 replies
  • 0 likes
  • 74520 Views
  • 34 replies
  • 0 likes

Superuser Contribution [Podcast] randomly jumps to the next episode while in the middle of a podcast

PlanPremiumCountry DeviceiPhone 7Operating SystemiOS 10 I will be in the middle of an episode of a podcast and suddenly the beginning of the next episode will play and I have to return to the previous episode

  • Newbie
  •   Plan Premium Country   Device iPhone 7 Operating System iOS 10   I will be in the middle of an episode of a podcast and suddenly the beginning of the next episode will play...
  • Ihatethis27
  • Music Fan
  • 18159 Views
  • 67 replies
  • 15 likes
  • 18159 Views
  • 67 replies
  • 15 likes

Superuser Contribution Spotify Repeat Not Working

PlanPremiumCountry Device(Iphone 13 pro max, Ipad pro 10.5 inch)Operating System(IOS 17, IPadOS 16)My Question or Issue Hi, I have a certain problem where whenever I click on a new song with the repeat button on, it turns off automatically and doesn’...

  • Newbie
  • Plan Premium Country   Device (Iphone 13 pro max, Ipad pro 10.5 inch) Operating System (IOS 17, IPadOS 16) My Question or Issue   Hi,   I have a certain problem where...
  • roycc
  • Casual Listener
  • 7770 Views
  • 40 replies
  • 12 likes
  • 7770 Views
  • 40 replies
  • 12 likes

Superuser Contribution autoplay not working

every time i play a song from an album the song just loops instead of play similar songs. my autoplay is turned on, i restarted my device and logged in and out and nothing will fix it

  • Visitor
  • every time i play a song from an album the song just loops instead of play similar songs. my autoplay is turned on, i restarted my device and logged in and out and nothing will fix it
  • Ivelina
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes