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Cancel Free Account

Music Lover

Someone please tell me how I go about cancelling this free Spotify account?? I sent Spotify a message, and they referred me here. I am not happy with the service I have received and I'll just leave it at that. Is anyone willing to help me out with this? Cancelling an account should be very simple, however I've not come accross any cancel options anywhere! How do I cancel the account??

13 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Cancel Free Account

Community Manager

Hi everyone- Your best route for requesting an account deletion is the contact form.

 

If you receive a message directing you back to the Community, simply just reply again with your message. Your email will reach a member of our support team who can then delete your account. 

Re: Cancel Free Account

Music Lover

That would be a great solution, except that Spotify sends their emails from no-reply! They offer absolutely NO WAY to cancel their  f###cking service. I will get out somehow, and never ever recommend it to anyone.

 

Contacting the Spotify Support Team <no-reply@spotify.com>

Re: Cancel Free Account

Community Legend

mark8ing wrote:

That would be a great solution, except that Spotify sends their emails from no-reply! They offer absolutely NO WAY to cancel their  f###cking service. I will get out somehow, and never ever recommend it to anyone.

 

Contacting the Spotify Support Team <no-reply@spotify.com>


Hey!

Welcome to the community :)

 

Yes the emails are sent from no-reply, but replying to the email will send your reply into the customer support system and a member of staff will pick up your case and assist you. So just reply and it will all get sorted for you! If you are trying to close an account, they will need to confirm some details so will probably contact you again via email, so be sure to check your inbox as well as junk folders.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Cancel Free Account

Community Legend

Hey! Welcome to the community :)

Sorry to hear you are having issues, it is obviously not Spotify's intention to charge you if you are not using the services. If you get in touch with the customer services team directly using the online contact form they should be able to get to the bottom of this for you. (If you have already done so, read below)

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Cancel Free Account

Community Legend

Meredith wrote:

Hi jaydens10 - I believe you've made two accounts on our system. You can help us hunt down the second one by filling out our contact form

 

If you have any trouble with the site please let us know. 


If you have got in touch using the contact form, just reply to the automated email you get and your case will be pushed to an agent who can help you close your account. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Cancel Free Account

Gig Goer
This customer service suck! There is NO way to cancel your account. I've never encountered a paid service that does not have a cancel subscription option on their webpage. I think it's time to file a class action suit and contacted the better business bureau.

Re: Cancel Free Account

Gig Goer
Deleted my account where? When you click the "here" link you posted all it does is take you to a forum of people complaining about the same issue. So I I previously posted this customer service sucks.
Here's an idea... If it's as easy as you say post the step by step instructions yourself in a response to this.

Re: Cancel Free Account

Community Legend
Ready to delete your account? Just hop over to our our contact form. 
 
Please note! Some of you may receive an auto-response directing you back to the Community.
 
Don't fret. If you reply directly to that email your message will reach one of our friendly agents.

 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Cancel Free Account

Top Star

Adolfo05 wrote:

I want to disactivate my subscription.


In order to request that your free account is deactivated, use the contact form

 

If you want to cancel a Premium membership and go down to Free, you can do so from the subscription page

Re: Cancel Free Account

Music Lover
Please cancel my subscription as well. Your cancellation links are nonfunctional.

Re: Cancel Free Account

Edited
Top Star

There's no need to cancel a free subscription. If you want to delete your account, please use the contact form. When you get an automated response, make sure to reply to that email, even if the address says 'no-reply', as this makes sure your information is sent to the right team.
contact form, and they'll be able to sort this out for you. When you get an automated response, make sure to reply to that email, even if the address says 'no-reply', as this makes sure your information is sent to the right team.

Re: Cancel Free Account

Edited
Music Lover

Why the hell do spotify not just make a delete account button this is truly embarassing the ammount of people looking for the same information regarding this. Im guessing spotify is just one giant bloody scam.

 

 

 NOW DELETE MY **bleep**EY BLOODY ACCOUNT................................................

Re: Cancel Free Account

Concert VIP
Cancel my account, no need for it,I will no longer be paying for it.

89 Replies

Re: Cancel Free Account

Music Fan

I'm having the same issue.

I read somewhere that if you add .del to the end of your email address in the "personal information" page then your account gets close. But I can't edit my information there because it just tells me to go to facebook to update any personal info.

This is driving me nuts I just want the stupid thing to go away.

Re: Cancel Free Account

Music Lover

Same problem here.

Somebody help?

I have an other premium account so i have two account now. Argh!!!

Re: Cancel Free Account

Community Manager

Hi everyone- Your best route for requesting an account deletion is the contact form.

 

If you receive a message directing you back to the Community, simply just reply again with your message. Your email will reach a member of our support team who can then delete your account. 

Re: Cancel Free Account

Music Lover

That would be a great solution, except that Spotify sends their emails from no-reply! They offer absolutely NO WAY to cancel their  f###cking service. I will get out somehow, and never ever recommend it to anyone.

 

Contacting the Spotify Support Team <no-reply@spotify.com>

Re: Cancel Free Account

Community Legend

mark8ing wrote:

That would be a great solution, except that Spotify sends their emails from no-reply! They offer absolutely NO WAY to cancel their  f###cking service. I will get out somehow, and never ever recommend it to anyone.

 

Contacting the Spotify Support Team <no-reply@spotify.com>


Hey!

Welcome to the community :)

 

Yes the emails are sent from no-reply, but replying to the email will send your reply into the customer support system and a member of staff will pick up your case and assist you. So just reply and it will all get sorted for you! If you are trying to close an account, they will need to confirm some details so will probably contact you again via email, so be sure to check your inbox as well as junk folders.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Cancel Free Account

Festival VIP

what happens when you never get an email from spotify?

Re: Cancel Free Account

Music Fan

i want my spotify account to be delete

Re: Cancel Free Account

Community Legend

daisycruz92 wrote:

i want my spotify account to be delete


You just need to follow the instructions outlined in this topic.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Cancel Free Account

Edited
Garage Band

 

if i can't cancel an account with anyone, before i give up,, i just stick in all fake info..... including email so no one can contact you..

 

Problem solved ...

 

I'm about to leave to since i've not used Spotiy in the last 2 months, even on free.....

 

My issue is.....  its free yes,,, then why is it still there?    

 

Solves my issues :)

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