Help Wizard

Step 1


30 day free trial

30 day free trial

After 7 day trial,I got a e-mail offer 30 day trial.

It lead me to a webpage to fill in payment data.

I thought it might be 0 dollar trial.

But  my premium start  charging without trial.

3 Replies

Hey there @czh, welcome to the community!


Sorry for this issue the e-mail offer has caused. The 30-day trial can only be used if you have not taken a trial in the past. There should have been fine print on the e-mail or the checkout page that explained everything. To stop receiving offers via e-mail, be sure to click the un-subscribe link at the bottom of the e-mail.

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

but the email says


Try Spotify Premium free for an extra 30 days 
If you enjoyed your free 7 day trial of Spotify Premium, click below to receive an additional 30 days free.


it is a extra 30 day offer

Hi there,


I would suggest you to contact Spotify directly thru their Spotify Contact Form, so they can check your billing & account information . Thanks

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