Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account Hacked?

Account Hacked?

Hi,

 

Recently my music was interuppted by another device. I then went into my account settings and notice a different email and phone other than my own associated with the account. I can still use that account via facebook. I can log in and out with no problems. However, I cannot change that email address, because the password is not one I know, and is different from my facebook login.

 

I havent tried anything yet, because I dont want whoever this is to receive an email about any password chages or requests etc. Whats going on? Can anyone help?

 

FYI I made this account to use on the forums, and it is not my hacked spotify premium account. I did not want the user to receive any notifications about message board posts or anything.

 

Thanks

Reply
1 Reply

Hey,

I got a similar problem but not quite the same. I was logged in when spotify popped up that there is another session running. So i tryed to log in again, but the password was already changed without getting any email notification (how could that be?). Luckily my email wasn't changed so I changed my password easily (by receiving an email this time). When I was back online, I could even see the connected device of that hacker snitch which was a bit creepy. 

However the same issue happened abould half a year ago already, and now again.

How do I not receive an Email when s.o. changes my password (while obviously knowing the correct pw) ?

 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random