Account Hacked

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Account Hacked

JakubVit
Casual Listener

Hi, I am super annoyed and considering stopping premium as someone is constantly using my account to listen to some s*** music. I used the log out of all devices option under my account. 

I have changed my facebook password as my account is connected to fb profile, but it still keeps happening.

Can you provide solution ASAP? (this has been going on for a month).

3 Replies

Re: Account Hacked

Rock Star 24
Rock Star 24

Hey @JakubVit,

 

I'd recommend taking a look at this support article: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/.

MaximRock Star 24
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Re: Account Hacked

JakubVit
Casual Listener
Which I read thoroughly several times previously and done all the steps
several times. Unless facebook is lying to me all the devices and logins
are mine only.

I have a linked account to fb, so I can not reset my password here and I
logged of all devices on Spotify probably hundred times already.

Re: Account Hacked

Rock Star 24
Rock Star 24

I'd recommend reaching out to the team again then and telling them that your issue isn't solved yet and that you would like them to secure your account one more time.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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