Account Hacked

[lolerdark]

Hello, my account got hacked a few moments ago, I still can connect to my account via facebook with I had linked, but I cannot change my email back nor my password. (BIG MISTAKE not asking for mail change confirmation there spotify team).

Anyway, how can I get my login back?

[osornios · Accepted solution]

Hey @lolerdark,

If you contact support from your account, the support reply may probably go to the wrong email.

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will help you out.

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.