Account deactivated?

[user-removed]

So I was here listening to my playlists when all of a sudden my account was logged out from the player and I couldn't log in anymore.

When I got to the website and tried to login with Facebook, I couldn't login with it and it was saying my account was already registered with my email. Okay. Logged in with my Spotify details and then, blam: Account deactivated.

Seriously? I was Premium, was listening to my music without doing nothing wrong and then all of sudden this? I simply can't go to another country and watch the World Cup without being banned? If the country was the problem, I could change it to Brazil but nope, got banned. That got me startled.

Anyway, the Spotify detail of my account: 1124295692

I registered a new account but I would want my old account back, since it has all my months of premium left and is linked with my Facebook. Thank you in advance.

[blake]

I'm sorry to hear about this. You'll have to get in touch with Spotify staff through the contact form, and they'll be able to sort this out for you.

[user-removed]

Mail sent for them, I'll keep this post updated.

[Joe]

You might receive an automated email response. If you do, please reply to it to make sure your case reaches one of the team.

[user-removed]

Done, waiting for reply.

[Peter__]

Just wondering (for my own personal data collection), you mentioned "premium left" so I am guessing you pre-paid via gift/eCard. Where did you purchase it?

[user-removed]

I won them as birthday gift, I have no idea about where it was bought. (Besides, for now I'm only seeking my playlists back, the premium doesn't make much difference anymore. 😕 )

[Peter__]

Thanks for the details! No need to worry, I am certain the support guys will be able to re-unite you. 😉

[wonkey2104]

Ive just had exactly the same problem. Under my recepits i have no mention of the 12 months sub i bought even though i have the receipt email?

[wonkey2104]

THis is beginning to do my nut it.Can someone look into it ? CAse ref is 

 01568746

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@wonkey2104 wrote:

Ive just had exactly the same problem. Under my recepits i have no mention of the 12 months sub i bought even though i have the receipt email?

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[Peter__]

@wonkey2104 - Could you just confirm the username shown in your receipts email matches the one shown on this page?:

https://www.spotify.com/account/overview/

[wonkey2104]

Thanks for the reply. Yes it does.

[Peter__]

Hmmm something definitely isn't right. Where did you get the code from?

To speed things along, reply directly to the last email you have from Spotify even if it is from a no-reply address.

[wonkey2104]

I got the code from Ebay. 12 months sub which i actived at the end of march and have the email from Spotify confirming 12 months sub.

[Peter__ · Accepted solution]

We have seen a number of issues here on the community related to codes purchased from 3rd parties (which have turned out to be part of another subscription package which was cancelled before the end of the contract which invalidates the Spotify code).

As a general rule, you should only purchase Spotify gift and eCards either directly from Spotify themselves or their direct partners outlined here:
https://www.spotify.com/gift-card/

[wonkey2104]

would that make the invoice dissapear from my account too then if it was a dodgy code so to speak? And wouldnt i have had some form of correspondance from Spotify saying it would be cancelled? 

Thanks for your help on this by the way, it is appreciated.

[Peter__]

Normally they deactivate your account meaning you can't even log in and send you can email to explain why - so not sure what has happened here!

Unfortunately, there isn't much we can do here on the community, Spotify have a dedicated team who deal with these sorts of issues.

[wonkey2104]

Well i emailed them last night and also tweeted them but still waiting for a reply. I would like to get this sorted so if there is a problem with the code i purchased then i can contact ebay to see if i can get my cash back. Thanks

[user-removed]

 I talked around here and discovered that my gift cards were bought through a third-party. So now, I'm going to sue them and get my money back. I seriously never expected that to end in court. 😕

But I leave here the suggestion to spotify bring the gift cards to Brazil too, because credit-card only sometimes sucks a lot. I'll be out of the service for a while... 2nd time in a row that I got my account banned and this time the support says it's under investigation (like I'm responsible for what a 3rd party does, anyway...).

And to everyone around who reads this, here's a tip: Gotta buy gift-cards on Brazil? Don't do that through SpotCards, a "third-part service". They call themselves "official 3rd party" but it's bullsh*t.

And thanks for all the help guys. At least I got my playlists through the PC app's cache. But my account (and 8 months of Premium) are surely gone for good.

[Peter__]

Let's hope Spotify can get gift-cards in stores (officially) in Brazil so less people fall foul of this.