Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account hacked need help

Account hacked need help

Plan

Premium

Country

 US

Device

Windows Pc

Operating System

Windows 10

 

 someone is using my account at the same time as me (not someone i know) and i cant get them off i have changed password multiple times and they keep getting back in this is riduclous. it is probably a bot because it only listens to songs for about 30 seconds. there should be a way to block unkown devices from using your account. 

Reply
1 Reply

Hi there, thanks for coming to the Spotify Community.

I’m sorry to hear you think someone else has gained access to your Spotify account. Please check out the FAQ page ”Someone else has gained access to my account” here for the next steps to take.

Thanks!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts