Account possibly hacked or duplicate conflict

[markyochoa]

I can't log into Spotify. I leave it running in my office at work, which is a secure location, and I come home and log into the same account.

Yesterday I couldn't log into my Spotify account when I got home. And when I came in to work today I got an error message 410.

It appears as if I'm logged in, I can see all of my playlists, but I get that error 410.

And I think I see an unfamiliar Playlist at the very top which leads me to believe my account could have been compromised.

I'm a premium user so this is of high importance. I submitted a support case but that was early when I got into work and the lack of response is concerning.

And yes, I did try to reset my password... But no emails were sent.

[user-removed · Accepted solution]

Hi,

I have sent a reply to your case 1969448.  Could you please reply back to that email thread?

[markyochoa]

Hi Calvin,

My Premium was set to renew yesterday but it wasn't. Was that a side effect of the recovery? Did the hijacker unsub me from Premium? I'd like to know the details of the mysterious lack of Premium before I try to resub again.

[Peter__]

@markyochoa - Your best bet is to reply via the email thread. 😉

[user-removed]

Hi,

We remove the payment details - this is so that you dont get another charge whilst the account is hijacked or disabled by us.  You should be able to resubscribe as normal via the subscription page.