Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account potentially hacked?

Solved!

Account potentially hacked?

Automatic payment got taken today for Spotify, noticed it was for £14.99 and not the usual £9.99

 

I've changed it back to premium, but i also noticed that there were two other users on the family plan and an invite had been sent to a third. (I have now removed these)

 

I havent invited these people?

 

I login to Spotify using facebook. How have they managed to do this? Is there anything i need to change to stop this happening again?

 

 

Reply

Accepted Solutions
Marked as solution

change your password immediately and contact Spotify Support.

View solution in original post

3 Replies
Marked as solution

change your password immediately and contact Spotify Support.

I login to Spotify using my Facebook. I dont have to enter a password.

 

I've changed my Facebook Password, but that hasn't been comprimised at all.

Then contact Spotify support.

Suggested posts