Account

[Metalyx]

Plan

Free

Country

Colombia

Device

PC & Samsung A30

Operating System

Windows 10, but I use Spotify on Google Chrome

My Question or Issue

I can not use my account with this e-mail: **bleep**. When I try to change my password, it says that an account with that email does not exist. But if I try to create a new account using **bleep** as my e-mail, it says that an account with that email already exists. And when I try to log in, it just stays on the same tab. I do not know what to do 😞
I hope you could help me

[MihailY]

Hey @Metalyx,

Thanks for reaching out.

We'd recommend first checking out this FAQ and eventually reaching out to the folks over at Customer Support in case you still can't access your account, as they're the ones who can take a closer look at this and assist you further.

We hope this helps!