Artist customer support

[leeham2]

Guys. wth

I sent a few emails already and have no response.

Is this what you call customer support?

So where and when can I get customer support? And not some automated answers.

Every other customer support at least sends out an email that they received the email and that they are on top of things.

You don't need to do that?

[Maxim]

Hey @leeham2,

Thanks for coming to the Spotify Community.

When did you fill out the Creator Support Contact Form?

Let me know 🙂

[leeham2]

more than a week ago

[Maxim]

Okay.

I'd like to let you know that there's no guaranteed response time so it can take a little longer to receive a response.

[leeham2]

Aye Maxim,
I don’t have a problem that it might take longer.

But no response at all …. not even that they received anything or customer support is busy … whatever.
At least you know as a customer.

Thanks!

[Maxim · Accepted solution]

You've filled out this form, right: https://artists.spotify.com/contact?