Audiobook Hours

[solsol]

Plan

Premium

Country

Ireland

Device

Android - Galaxy

My Question or Issue

15 hours audiobook time is included in my premium plan. However, in the current billing cycle I listened to 3 hours but my account is showing all 15 hours used. 

This has also happened previously. Is the app counting some podcasts as audio books?

[Vasil]

Hey @solsol,

Thanks for reaching out and sorry to see this has happened!
 

You can view your Audiobook history from the mobile app by going to your profile picture -> 'Recents'. 
In case what you see in there confirms that your 15 hours have been used, make sure nobody else, be it friend or relative, is having access to your account. 

Note: If need be, you can use these steps to secure your account.

In case you only see three hours used but your listening hours show 15 of 15 used, try logging out of the app and back in twice in a row to trigger a manual sync of all your settings and data.

If none of these options are of any help, you can also reach out to our folks backstage, who can take a look at what's going on with your account and if anything is out of the ordinary.

Hope this helps! We're here for you if any questions come to mind.