Can I delete a Spotify Connect device from the list?

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Can I delete a Spotify Connect device from the list?

martijnnooijen
Newbie

Last week I was at my neighbors and I made contact with their Spotify Connect speakers.

Everytime I open spotify it wil play the music from their speakers instead of my iPhone (Even when I'm on my own WiFi network or without a WiFi network). Please say there is an option to delete the speakers from my iPhone (and also my iPad now)!

3 ACCEPTED SOLUTIONS
Solution!

johnbull_1975
Roadie

spotfy replyed and first they tried to blame Denon as I'm a HEOS user and don't like that friends can play music from distance to my system.

I can't get some friends Yamaha A/V-receiver out of my account. I have tried "sign out everywhere" but it comes back.

I sent the link to this thread to spotify support, but I don't think they really care.

I got p****d and canceled my Premium subscription today.

View solution in original post

Solution!

drxvi
Regular
try doing a factory reset on the soundbar of your parents.... and never
connect again with your Spotify connect account until Spotify fix this
UNBELIEVABLE issue...

View solution in original post

Solution!

happpyg
Newbie

John, I have just had the same discussion with support after finding this thread.  I expressed to them what a bad idea this was and the security issues but found the exact same response you got, basically "stiff - thats how it works" and if you don't like it post a suggestion on our "ideas board".  To clarify my issue was that my friends had connected to my wifi nework and with their own phone and own spotify account then played music to my spotify connect enabled spreakers.  They were then able to play to those speakers any time they liked from anywhere they liked, they no longer had to be connected to my wifi network and I had absolutly no control to stop them.  Working in the IT industry I cannot believe this is allowed and I have no control over this.  Support told me to fix the issue I should factory reset my spotify connect enabled speakers which is absurd! 

 

I have no problem with users being able to play to my speakers but it should only ever be available while they are on my LAN!

 

I have cancelled my spotify subscription and my IT collegues are doing the same.  Probably won't make any difference but like you say, but everyone should be aware of how this works to make their own informed decision.

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124 Replies

calipunter
Casual Listener

This is an utter joke - I can't believe this is possible. Why hasn't this been fixed yet spotify?! Unbelieveable. I played one track on my parents new bose from spotify, I've come home, and I've opened up the spotify ON MY DESKTOP PC and it started playing music in my parents living room 50 miles away. 

 

This is an utter farce. Get it fixed. Not only is it a totally useless "feature" (and lets face it, it's not a feature, it's a mistake from your half-arsed children in programming) but it's completely irritating, and allows me to control every spotify connect system I connect to, ever, from anywhere on the planet. 

 

Have a word. It's pathetic. 

calipunter
Casual Listener

This is an utter joke - I can't believe this is possible. Why hasn't this been fixed yet spotift?! Unbelieveable. I played one track on my parents new bose from spotify, I've come home, and I've opened up the spotify ON MY DESKTOP PC and it started playing music in my parents living room 50 miles away. 

 

This is an utter farce. Get it fixed. Not only is it a totally useless "feature" (and lets face it, it's not a feature, it's a mistake from your half-arsed children in programming) but it's completely irritating, and allows me to control every spotify connect system I connect to, ever, from anywhere on the planet. 

 

Have a word. It's pathetic. 

bigsss
Casual Listener

The replies I get from Spotify support are ridiculous: 'please reinstall Spotify' (doesn't help since the problem is server side), 'please revoke app access in your profile' (there is no app, Spotify Connect is built in), 'sign out everywhere in your profile' (i never signed in to Spotify Connect of course), 'change your password' (???), 'remove the wifi network from your phone' (the connect device shows up on devices that never connected to that network in the first place). The incompetence is shocking. I'm canceling my Spotify subscription and moving over to Apple Music. Screw these amateurs.

Shinedown78
Newbie

Amazed this hasn't been sorted yet. Spotify, perhaps there's a way that you can claim ownership of a device by connecting via your own WiFi, then any other Spotify connect account connected to this device can be disavowed? I'm guessing the device could be uniquely identifieable to make this possible???

johnbull_1975
Roadie

Spotify doesn't read here and they obviously don't care about users security. I have been in contact with support and sent them a link to this forum and all they did was to recommend me to send in a "feature request" via some form and hope enough people like it to get it prioritized. 

If everyone aware of this security problem start to contact Spotify support it might be inconvenient for them with a lot of support tickets. That's probably the only way. Or try to contact some news media to have it more widely published! 

Solution!

happpyg
Newbie

John, I have just had the same discussion with support after finding this thread.  I expressed to them what a bad idea this was and the security issues but found the exact same response you got, basically "stiff - thats how it works" and if you don't like it post a suggestion on our "ideas board".  To clarify my issue was that my friends had connected to my wifi nework and with their own phone and own spotify account then played music to my spotify connect enabled spreakers.  They were then able to play to those speakers any time they liked from anywhere they liked, they no longer had to be connected to my wifi network and I had absolutly no control to stop them.  Working in the IT industry I cannot believe this is allowed and I have no control over this.  Support told me to fix the issue I should factory reset my spotify connect enabled speakers which is absurd! 

 

I have no problem with users being able to play to my speakers but it should only ever be available while they are on my LAN!

 

I have cancelled my spotify subscription and my IT collegues are doing the same.  Probably won't make any difference but like you say, but everyone should be aware of how this works to make their own informed decision.

View solution in original post

bigsss
Casual Listener

My parents are going nuts because my kids keep accidentaly playing songs on their Heos Spotify Connect sound bar which I used once. The kids are at home of course and the sound bar is kilometers away. What a **bleep** of a feature.

Solution!

drxvi
Regular
try doing a factory reset on the soundbar of your parents.... and never
connect again with your Spotify connect account until Spotify fix this
UNBELIEVABLE issue...

View solution in original post

frasseman83
Newbie

It's just insane you haven't fixed this yet. It was, as far as I can see, a requested feature as well, causing severe problems to everyone else. From a security perspective, it is highly questionable that you do not purge "guest devices" on an account. And furthermore, are not providing a way to disconnect guests on my own account. The "log out on all devices" doesn't do the trick. People are still able to play music on my system while being hours away from my home.

johnbull_1975
Roadie
Yes, it looks like Spotify does not care about our security at all.
Start emailing them directly. They don't read to much here.
If they start getting loads of emails it will be inconvenient and then
something might happen.
Try to get some newspaper write about it.

Zoltan666
Newbie

Do you think guys in Bang&Olufsen store in Dublin would like to listen jazz today from my account? 😉 Hey Spotify - seroiousy, fix that!

johnbull_1975
Roadie
I think that is a terrific idea! Try some difficult experimental jazz very
loud!
If stores starts to complain maybe Spotify will put in more efforts to
solve it 😀

johnbull_1975
Roadie
After a long time Spotify "higher support" just found out that this is not a bug, they just don't have the feature and recommend me to reply to another thread on their community.... Aghhhsasaa! See answer below.
I don't think they really care.
If a lot of people try to get access to equipment in stores and plays loud music there now and then... stores will probably be very restrictive to give access and then just tell them you won't by things without testing...

"Hey!

Thanks for coming back to us again. We hope you're well.

We've heard back from the tech guys and they are advising that right now we don’t have the ability for users to remove connect devices that are connected to their account. There just isn’t an interface to do this. It’s not a bug, we just don’t have the feature.

If that’s something that you’d like then they should upvote this idea on the community https://community.spotify.com/t5/Live-Ideas/Connect-Remove-connected-Devices/idi-p/156825

Please let us know if we can help with anything else.

All the best,
Geraldine
Spotify Customer Support"

rutgerkwee
Newbie

I still do NOT have a solution! Got a spotify premium account and someone, somewhere is also listening on my account. When I listen I can also press listen on Web player (chrome) "spotify connect". But I DO NOT have a clue who this is. 

HOW can I DISCONNECT this device or listener from my premium account. The comments about "disconnect all devices" don't work. 

Now when I listen someone plays polish and portugese music.........

Please come with a good solution

johnbull_1975
Roadie
Hi,
If someone else is using your account, it's probably another security issue
by Spotify.
This thread is regarding possibility to continue to use your own account
and play music to Sponsor Connect enabled players you have had access to.

Or do you mean that someone else is playing Polish and/or Portugal music on
Spotify Connect enabled devices in your home? In that case they don't
listen through your account. Then they are using your device. Maybe your
device is a returned unit that they have had access to previously? Or it
has for some reason got the same identifier for Spotify Connect...

drxvi
Regular
I think with a bit more effort they could add the "remove device" function
to their existing app device interface which already offers the possibility
To "hide non local device".

johnbull_1975
Roadie
unfortunately I don't think that's enough, as that still means anyone who have had access to your WiFi an Spotify Connect enabled device will have the possibility to play music in your home at any time and you can't do anything about it.
I think connected players must be purged from all accounts in regular basis, like every 12 hour or so.

LoriB54
Casual Listener

I connected to speakers from my phone /spotify to someone's speakers thru their wifi. Months later, the person with the speakers was able to mess with my Spotify playlist. 

Has anyone had that happen? 

Ive since changed my password and restricted access. 

johnbull_1975
Roadie
Was it a Spotify Connect enabled device, or some with an embedded Spotify
client software?
Tried to sign "out everywhere"?

LoriB54
Casual Listener

I had Spotify premium and  was using my iPhone and connected to Sonos speakers. 

I had no idea that 5 months later I was still connected to those Sonos speakers when I was miles away. Then one day my playlist was messed with and I found that Sonos had been an active device. I signed out everywhere and restricted access. 

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