Can I delete a Spotify Connect device from the list?

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Can I delete a Spotify Connect device from the list?

martijnnooijen
Newbie

Last week I was at my neighbors and I made contact with their Spotify Connect speakers.

Everytime I open spotify it wil play the music from their speakers instead of my iPhone (Even when I'm on my own WiFi network or without a WiFi network). Please say there is an option to delete the speakers from my iPhone (and also my iPad now)!

3 ACCEPTED SOLUTIONS
Solution!

johnbull_1975
Roadie

spotfy replyed and first they tried to blame Denon as I'm a HEOS user and don't like that friends can play music from distance to my system.

I can't get some friends Yamaha A/V-receiver out of my account. I have tried "sign out everywhere" but it comes back.

I sent the link to this thread to spotify support, but I don't think they really care.

I got p****d and canceled my Premium subscription today.

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Solution!

drxvi
Regular
try doing a factory reset on the soundbar of your parents.... and never
connect again with your Spotify connect account until Spotify fix this
UNBELIEVABLE issue...

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Solution!

happpyg
Newbie

John, I have just had the same discussion with support after finding this thread.  I expressed to them what a bad idea this was and the security issues but found the exact same response you got, basically "stiff - thats how it works" and if you don't like it post a suggestion on our "ideas board".  To clarify my issue was that my friends had connected to my wifi nework and with their own phone and own spotify account then played music to my spotify connect enabled spreakers.  They were then able to play to those speakers any time they liked from anywhere they liked, they no longer had to be connected to my wifi network and I had absolutly no control to stop them.  Working in the IT industry I cannot believe this is allowed and I have no control over this.  Support told me to fix the issue I should factory reset my spotify connect enabled speakers which is absurd! 

 

I have no problem with users being able to play to my speakers but it should only ever be available while they are on my LAN!

 

I have cancelled my spotify subscription and my IT collegues are doing the same.  Probably won't make any difference but like you say, but everyone should be aware of how this works to make their own informed decision.

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124 Replies

drxvi
Regular

I got official email from spotify, confirming that this feature is not available yet.

 

My question:

I would like to know how to remove a device from my list of spotify connect device. When I go to friends, I can see on their wifi the avaialble device that can stream my spotify connect. Perfect! problem is... when I am back at my place.... I can still Stream my music to their device while I am not at their place anymore.... How can I delete those devices which are not mine from my list to avoid Stream music at other's place by accident.

 

Spotify Answer

Hello there,
Thanks for reaching out to us. We understand that you want to clear your account's device history for Spotify Connect. Not to worry, we're here to provide you with some information.
The feature to clear your account's Connect history is currently unavailable. What you can do is to avoid clicking on the Connect icon (that looks like the speaker icon) or chose the device where you want to play your music to.
We’ll be sure to pass your suggestion onto the right folks here at Spotify.

All the best,
Marco
Spotify Customer Support

 

 

All the people that advice to just "change password" and "logout from all devices" don't understand really the problem we describe here.

Spotify does understand (reassuring)... but there is no fix (yet)

Let's cross finger that it comes soon

 

 

 

bsamsel
Regular

same issue here, denon receiver just shows forever. no way to delete

 

will you guys ACTUALLY pass this onto someone that can do something about it at spotify or will you guys be like every other support forum where they say they will do it but issues are never addressed (adobe)

 

at a minimum you should let your users know why your developers are not addressing or provide us with their response

vltamblyn
Casual Listener
Hi guys, this may or may not assist, but I have been grappling with the same problem, where my iPhone kept switching to an air bnb Bose system if hooked up to via Spotify connect.

I went through the following process and it seems to have worked. The critical step I think is step 4 - which has not been mentioned in posts I've seen so far - but I've laid out the full crazy process just in case.

1 Spotify - sign out of all Devices
2 Facebook - reset facebook password/ remove Spotify app from FB account
3 Spotify - delete and reinstall app on iPhone and sign back in

AND here's the magic number 4 (at least for me)

4 Spotify account settings - go to APPS (see sttached...near bottom of list) The Bose system was there, and it gave me to option to 'REVOKE ACCESS'

I did this, signed out of all devices AGAIN for good measure, then logged out and back in, Bose speakers were gone!

Still gone an hour later! Yay!!

Hope this helps.


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fsep0625
Newbie

Magic this works thanks so much! i think step 4 is the key.

this can also be done on the web if not on your phone. 

 

Dude1893
Regular
It's ridiculous, how such basic problems stay and Spotify Support gives a rats a... about it. Spotify connect seems to me a large piece of buggy software now being implemented in a huge variety of speakers and therefore changes on these bugs being not possible. Radio is not working for 3 years either. I shouldn't have invested in four allplay speakers just for Spotify. Really a pain in the a...
Service at its best...

drxvi
Regular
Good surprise today
There is now an option to only list devices that you are connected locally
(wifi or Ethernet)
This is GREAT so cannot click by mistake on the device of your friends

i7
Newbie

Where is that? Using 1.0.52.725

drxvi
Regular

on version 8.2.0.549 on IOS

 

my librairy/gearwheel(top right)/devices

 

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ConnyDri
Music Fan

That is good news. But still it´s not the "owner" of the Spotify Connect enable device that has control. Just the Spotify Connect user. So if a friend of mine has played on my system it´s his or hers choise to do this setting on his or hers Spotify Account. I want it the other way around.

 

So close but not an working solution.

 

// Conny

johnbull_1975
Roadie

Yes, that's right!

I also discovered this a few weeks ago after visiting another house and logged into their WiFi and played music through their Yamaha A/V-receiver form Spotify Connect on my phone. Now I can play music in their house, 400km from my home at any time I want.

 

This also means that some people I know can play music on my system at any time, by misstake or as a joke and there is no way I can prohib it. I don't know if it helps to do a factory reset for all my Heos by Denon players and I don't have the time to do that after every time I have a friend over who have access to my WiFi.

 

I acutally considering about chaning to anohter music provider as Spotify is that insecure! I know it will not help to protect myself as this security issue occurs from other peoples Spotify accounts! But I became so annoyed at Spotify so I consider to leave them due to that.

 

I have sent a question about it to support@spotify.com and waiting or answer.

Start emailing them about it so they take this seriously!

 

 

Solution!

johnbull_1975
Roadie

spotfy replyed and first they tried to blame Denon as I'm a HEOS user and don't like that friends can play music from distance to my system.

I can't get some friends Yamaha A/V-receiver out of my account. I have tried "sign out everywhere" but it comes back.

I sent the link to this thread to spotify support, but I don't think they really care.

I got p****d and canceled my Premium subscription today.

View solution in original post

johnbull_1975
Roadie

Another answer from Spotify Support:

"We've now coordinated your case to our higher support and were told that it could be a possible account issue."

 

I have referred to this thread and still they think there is some trouble with my account!

 

They want me to create a new Spotify account...of cause the Yamaha A/V-receiver 450 km from my home will not be connected to that new account...until I go there again and play some music...

 

If you see this problem that you can start music to a player on a network you are no longer inside (some friends player from your home network or from mobile network) please email support@spotify.com and refer to my ticket ref:_00DD0pxIW._500571SrE4Y:ref and tell them this affects your account as well as mine.

 

I think there are two possible solution they have to choose from:

1: flush plyers on all accounts/apps every few hours

2: Remove the function to play music to players outside LAN (remove the option from settings and set it the variable to active for all accounts)

 

Who needs to play music on another network? If you can't connect to the LAN (WiFi) where the player is, you can probably not hear the music anyway, so what's the point?

ConnyDri
Music Fan

Totally agree! Just music on your local LAN, no point of having it any other way.

 

Have tested both Deezer and Tidal on HEOS, works great. (And you can control everything in the native HEOS App). Just for info.

 

// Conny

johnbull_1975
Roadie
Hi,
I have thought about testing Tidal on my HEOS, as I don't like the Spotify
GUI (not even a function for "clear que" and if you start one album and
then add another one it goes in between song one and two in the first
album. I'm a bit old fashioned and like to listen album wise. The same
limitation causes another issue: Say I'm listening to some old nice hard
rock in the morning and then stop music. In the evening I start a soft
album for dinner. After one song of soft music there comes Iron Maiden
again...)

Anyhow, what music service I choose does not protect me from mistakes (and
jokes) by my friends who have access to my HEOS system through their
Spotify accounts. I can't do a full factory reset of three HEOS players
after every visit by a friend (and I'm not even sure a factory reset helps
as I have not had time to test as it is only a solution for short time
anyway.)

johnbull_1975
Roadie
Right now it actually looks like the Spotify people have realized that they have an issue here and have an open case that they looking into. I have got two notifications like this with posting them for a while:
"We haven't forgotten about you.
Our best tech folks are still looking into this. We'll be in touch once we have some more information."

If you have players in your Connect list that are on other locations that you can't get rid of, please email Spotify support (email address and ticket number earlier in this thread) and tell them this bothers you too.

HANZOPARTE
Casual Listener

what to do about a family troll using your own wifi, but you cant change pw of the wifi? Basically youre **bleep**ed forever, because Spotify doesnt care at all. 
At first it seemed perfect, but now i really hate Spotify connect. 
Playing music at night with 100% volume? Yeah happened to me. 
Nobody else is using my account, the spotify app on my android tv (sony) automatically switches via connect to another account! F U CK ME!

Megacynar
Newbie

Just setup a Google home for someone with my account and now when I'm out and they play music it practically hijacks my phone or I hijack their speakers. This is awful. Only solution is to have them setup their own Spotify account so it stops using my cached version. That's awful that Spotify works like that.

benmorse
Newbie

Just wanted to throw in my contribution to this - The fact you can't remove a device association is terrible. I've just had that SpotIamb exploit happen on my phone as well as desktop. I've reset passwords, but any device I've ever played through took all the data from my account? HOW is that smart, safe or efficent coding, Spotify? 

ConnyDri
Music Fan
I have a similar experiance with Tidal, and the auto playlist is not good. Deezer is more as Spotify. Curated playlists.

user-removed
Not applicable
Fantastic!

drxvi
Regular

Thanks for the post vltamblyn, I see indeed why/how it works for you. I think the Bose system is using a protocole that you can revoke like you describe. It seems that Sonos and Playstation are also using the same protocole, so indeed it might work for that too.

 

I am personally using Samsung multiroom system, and my friends too. 1- they dont appear in the list of service to Revoke and 2- The Samsung speaker of my friends, reappear on my spotify connect list 30 secs after the app is reinstallted despite not being on their wifi.

 

Happy that your solution works for Bose (and most probably for Sonos). Still waiting Spotify.com to offer an option to "forget" all the device it connected to.

 

 

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