Can’t Link Apple ID

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Can’t Link Apple ID

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I’ve been trying to link my Apple ID to my spotify account and I simply can’t. I’ve tried deleted and reinstalling the app, but nothing works. I keep on receiving the message on the following screenshot. Any reason as to why this is happening? Any help please? Thank you.

5FE06D95-467F-49D9-BA4B-80F2BE99E1D6.png

11 Replies
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Re: Can’t Link Apple ID

Rock Star 8
Rock Star 8

Hey, @joseragk 
Welcome to Spotify Community and thanks for reaching out here!

Is it happening when you try to log into Spotify using your Apple ID credentials on another device or in a browser, per example? Could you try to access your account page using your Apple ID on your desktop?

 

You can also check this support article to get some help with your case:

 

Keep me posted!

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 8
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Re: Can’t Link Apple ID

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It happens on the Spotify app and on every browser I've tried. I just tried
doing it on my desktop and I have the same issues (says "incorrect username
or password" when I try to continue with Apple ID).
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Re: Can’t Link Apple ID

Rock Star 8
Rock Star 8

Hey again, @joseragk 

Thanks for the information you've provided. Just for getting more pieces of information, is it the first time that this is happening? I mean, since you created your account you are experiencing that kind of issue? 

And are you trying to link your Spotify to your Apple ID or are you trying to log in? Sorry, but it isn't clear for me yet... And any additional information you may provide would be helpful.

 

Kind Regards,

hezorg

hezorgRock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Can’t Link Apple ID

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I am just trying to log in using my Apple ID. When I simply log in using my email and password, everything works fine. When I log out and try to sign in using Apple ID, I do everything it tells me (show email, sign in to Apple) and then it loads, and tells me my information was incorrect.

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Re: Can’t Link Apple ID

Rock Star 8
Rock Star 8

Alright, thank you again!

Just to confirm, the email address on your Spotify account must match the email address on your Apple ID. Right?

In your situation, we can try to unlink the Spotify to Apple and then if you want, you can link them again after this process. To unlink them, I recommend that you take a look at the FAQ on this following support article:

After the process, you can link them again following the instructions presented on this same support article.

 

Try it, and let me know what happens...

 

Kind Regards,

hezorg

hezorgRock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Can’t Link Apple ID

Regular

Yes they are the same. Also I’m not even sure if my accounts are linked. I never really was able to access Spotify with my Apple ID. I’ll still give it a try.

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Re: Can’t Link Apple ID

Regular

Hey so I “unlinked” my Apple ID from Spotify and tried again. I still get the same message.

F37B1EEC-C81E-4B30-B24E-A6CE64E09752.png
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Re: Can’t Link Apple ID

Rock Star 8
Rock Star 8

Hey again, @joseragk 

I have some other tricks you should try...

Could you double-check your email address? If you have a Gmail account associated with your Apple ID, sometimes a dot (.) on your email address doesn't make a difference for Gmail, but on Spotify, it matters. So, maybe that is the reason when you try to log in using your Apple ID credentials you get the message of incorrect email or password. 

Last but not least, it would be good if you try to change the email address associated with your Apple ID and Spotify to a different one and try to log into Spotify using the service, just to check if the problem is being your email address or the Spotify itself. 

You can change the email address associated with your Apple ID here

  1. On the "Account" section, tap Edit.
  2. Tap Edit Apple ID...
  3. Choose the new email address and follow the next steps...

If you consider changing the email address associated with your Apple ID just to double-check the thing with your Spotify account, you'll be able to undo the change after the process and set the old email address again, if you want.

 

And note that if you change the email address associated with your Apple ID, you'll need to update the email address of your Spotify account too.

 

Keep me posted!

 

Kind Regards,

hezorg

hezorgRock Star 8
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Can’t Link Apple ID

Regular

I changed my Apple ID email and even made a new account with the same email, and nothing. Same issue as before

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